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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Complaint- Unexpected taking money from my credit card

Public Mobile took money from my credit card two times. I called my bank for fraud department they just suggested me that i should try to contact you regarding that. otherwise, they will register a fraud case. How can i contact you for details?

Resolved! transfer phone number from other provider

Is it possible to move a phone number currently regesterd with Bell to the Public Mobile?If yes, how to do that?

Looking to switch to PM, is there free sim promotion, looking for the cheapest text and call plan

Looking to switch to PM, is there free sim promotion, looking for the cheapest text and call plan? I'm looking at the $15 - 100mins outgoing call plan. Should come out to $13/month. Anyone know if I can get sim card for free in-store? Referral bonuse...

Data not working

Hi my data stops working after 3days of the payement I need help please??!

Resolved! Payment not going through

I recently finished my first month with public mobile. Great experience so far, except with the website. I have been trying to complete the payment from past 1 week, but its not going through. It says transaction not approved by card issuer. But I ha...

Resolved! Check the joined date?

Anyone know if we can check on our account when we joined PM?

Account Status: Plan Expired

My account has been suspended today, i added new card and now i do have funds on it. My phone number stopped working, cannot call, cannot reveive calls!!! Can somebody look into what is going on please!

I have the plan with unlimited talk Canadawide but it won't allow me to make calls?

Resolved! New "Refer a Friend" --promotion.

I know I have posted before regarding "Refer a Friend" promotion. The solution for my previous post was that in order to receive the bonus the new account has to be set up on a $25 or more expensive plan. Cut and pasting below from my account page. ...

Why everytime i add a plan, why is my incoming & outgoing calls not working?

i just just rechatged of 35$ and my incoming nad outgoing service are not working. also the internet doesnt work properly. i am just able to open maps. not even a single whatsaap msgs goes. i need to talk to a representative today.

data bonus

last month i recived 1 gb data bot now no recived why ?

Can't log into account

Hi all,I bought and activated a SIM card yesterday from London, and received a confirmation email from Public immediately, giving me all details of the plan I've selected. I put the SIM card into an iPhone and an Android phone, which gives the error ...

Activation on 17th, Bonus Data Promo on 18th

Hi,my wife and I just joined public mobile. She activated on the 16th and I activated yesterday 17th. Today they have announced a free 2GB promo for 6mo in new activations.Can any consideration be made, it would be a shame to lose 6mo of 2GB because ...

Resolved! U.S. Talk, Text and Data Bundle

I am leaving for Florida Sunday Nov 3rd and plan on buying the U.S. Talk, Text and Data Bundle for 10 days. I am in my 70's and a total worry-wart so like to figure out what I amdoing in advance. I went online to see the procedure but could not tel...

PM need to ditch Walmart as a partner

With all the horror stories of Walmart not selling PM Sim, why is it that PM is still a partner with Walmart?

Resolved! Travel to las vegas

Hi I am going to vegas for 4 days, not sure if I should upgrade to $60 plan or if there is add ons that work better. Data is very much important to have, but dont really need talk and text as much.

Resolved! incoming international calls (from Europe, Romania); are they free for my $25 plan?

Hi,I just registered for this $25 plan (pls see details below) and I wd like to know if incoming international calls from Romania are free for my plan (without any other addon) Thank you!500 MB Data⁴ at 3G speed Bonus 500 MB with AutoPayUnlimited Ta...

Inscription

Est-ce que l'on peux tjrs avoir un numéro avec public mobile

Usb sim dongle

I am trying to find a way to create a hotspot using a usb sim dongle or a for use during a home Show event at the convention center which is trying to charge ridiculous rates for wifi so I want to use my data on public mobile to create a hotspot.

PM selling phones

Has anyone heard this or is it myth a rep at a Best Buy Store advised he heard from a Kudo Rep that Public Mobile will start selling phone just like Kudo and Telus?

Add on Data

Will Public Mobile offer better deals on Data add ons current price does not seem like that much of a great deal.

Porting old no. to new carrier

I have cancelled my plan with Public Mobile on October 11th before the payment due date on October 12th,2019 when I switched over to another new carrier, Freedom Mobile. I wonder till todate why you are not releasing my existing phone number to be po...

Self-Serve set up by a retailer

@CS_Agent Hi! I purchased my SIM from an independent retailer who I'm guessing set up my Self-Serve account using their own e-mail address because when I go to create a self-serve account on the Public Mobile website I'm told I already have one but I...

Text Messages

Samsung galaxy grand prime not sending or receiving text messages

Resolved! Plan expired

My account says plan expired.. amount due is today. I have $17 on my account that has been there since I joined last month I got a $10 credit when joining. I was told where I have the $17 on there I didnt have to add anymore money for my $15 plan.So ...

changing plans

Hi;I just changed my plan as my renewal date is almost up. I am going on a trip tomorrow and was hoping this would happen immediately so I could have data available.Is there anyway you can help with this. Jill

Downloads Keep Freezing

My downloads keep freezing and I have wasted almost 2Gb of add on data, yes...that's $60.00 trying to fix the issue. It was working fine and now it doesn't matter what I try and download, from a single mp3 to a 700Mb file, it freezes and states "wait...

Resolved! $5 rebate for new sign-ups

I signed up for Public Mobile at the beginning of last month, during the promotion of $5 off your bill for the first 6 months. For some reason, that promo didn't apply to my first bill. Anyone know how this can be fixed, please?

changing phone number

Hi. I'm trying to transfer my Koodo prepaid number to Public Mobile but I get the message that the number is not eligible.

Cannot make phone calls but can receive phone calls

Starting Sunday October 13th, my dad's phone, the LeEco Le S3 LEX 626 got the "Phone is locked please try again in 28 seconds" message after typing his PIN in. This message persists no matter how many times he types his pin in. Now, he can only get i...

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