[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Incorrect Data Usage
Hello, I have activated my public mobile sim yesterday (23-Nov-2020) and it showed that I have used around 30MB of my data when I checked today (24-Nov). I have my phone on Wi-Fi the whole day and i switched it off to test the speed of my mobile data...
Resolved! Is there any plans for Public Mobile to get an app?
This has probably been talked about before and I know that Public Mobile is the least of Telus's priorities, but is this on the roadmap at all?
Clicking on "Plans and Add-Ons" leads me to an error page
If I click on "Plans and Add-Ons": I get sent to this error page: Here are my console logs:
Resolved! I can not enter to my account
I can not enter to my account
Resolved! Additional MB Rewards for Autopay??
Hi everyone,Question: Do I get an additional reward of MB when I choose to do an autopay in my account?
Can not hear the other person during phone calls - but only when in a specific area.
Hello, Both my Mom and I are on public mobile, and have each of us have an iPhone 6. We live a long way apart (4 hour drive). Several of months ago my Mom starting having a problem where she would not be able to hear the other person on a call, bu...
Resolved! Data usage
I received a “you’ve used 75% of your data” and after reviewing my history, have only used 25%. Should I be contacting a moderator?
Resolved! Lost
My SIM card is lost in the Mail form October
Resolved! Password reset
Hi my account is locked. I want to reset my password
Resolved! Account
I want know if I stop paying for my account for a few months can I renew it after that and keep the same phone number and sim?
No service
How do I get service on my cell phone? Already turned off and reset my phone settings. The public mobile card in is my phone.
Resolved! phone purchase
I bought a phone from this site and want to return it. what is the procedure?
I switched my pan. How long does it take to go in effect?
I went from the $25 plan to the $35 plan a couple of days ago (maybe even a week ago). Want to know how long it takes to switch over. Already made the payment for that too.
International text receipt failure
I am unable to receive an important text from Italy with a passcode. I have called the company but the text was sent and the problem is not from there end it seems. I was told to check my phone provider. I can't see any restrictions in my phone setti...
Resolved! How do I block Public Mobile announcement SMS's
I don't want to get any unsolicted SMS messages, including messages from Public Mobile. The send me messages about consumer rights and misc. other things that I do not want to receive. They also send me billing messages that I would also like to bl...
Resolved! Broken my phone, trying to use an old Bell Samsung Galaxy s4 mini
Hello ladies and gents! I've unfortunately broken my old Nexus 5. The screen shattered and it's not even usable, it won't react. I've ordered a Pixel 4a but since it's from Best Buy, I'm afraid It'll take weeks before I get it.I need a phone because ...
Resolved! Links
When I send a link and recieve When I receive a link why does it come up as hyperlink not a image
Cannot Send/Receive text messages
Hi, I just ported in to this service on Friday and until Sunday morning I know that text messages are working fine. Until I noticed and was only told today by my friend that he couldn't send text messages to my number. Thanks to him cos I wouldn't kn...
Resolved! Plan when moving
Hi! I have been using Public Mobile almost 3 years. My phone number is Ontario area but I moved to Quebec for living more than 1 year. I saw on the website , Public Mobile have a plan $28 for only QC. Could I can take that plan?One more thing, I thou...
frustrated with signing up
I need assistance please
