Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have extra credit in my account that I want to gift to a family member, Can anyone advise on how to do this ?
I will be away for the next 2 months and want to put my account in hold. I am unable to do it in self serve, can it be requested ?
On Wed April 10 and Fri April 12, My calls were dropping after about 10 minutes. Both days this was between 5pm and 6pm while traveling the 401 between Toronto (North York) and Oshawa. Any insights?
If I bought a new SIM card but never activated it for 6mo the or more will it still be good? I know some companies they expire after a short time of not activated? I was thinking to order a bunch to help friends get set up quicker so they don’t have...
I get this message when I try to register my credit card for auto pay.Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Pl...
My friend is planning to transfer to MP from Koodo. She would like to know how to process it. Any store in Oakville can make it? Or online or phone call to handle it?
Phone is an LG XPower. Phone works fine for calls and text as lon as there is no picture in the text. I followed apn setting instructions from the help bot but to no avail. Anyone got any suggestions? Is there a place to take the phone to make sure a...
My account was disconnect after being out of the country for a few months. I have ordered a new SIM as I was told I needed to do, but now I am trying to activate it and I keep getting the error message “The self serve username you have entered is not...
My account is not working after I added my payment voucher this morning. I tried restarting my phone, taking the sim out, calling #611, nothing is reactivating my service
Hello,I and my wife moved to Virgin mobile.We paid to public mobile on March 22 and March 23 and moved to Virgin mobile on March 26. Can you please provide us refund?Thank you.
hi may be this is a new bug. my plan is going to expire in 14 april. i am on 25$ plan and having 10$ in my account +2 $ auto pay +1 $ referrals while making one time payment website give me be error “your account has already enough balance”. as per ...
Hello, I am trying to port my koodo number and everytime I click the add ons tab it says 'oh no! It looks like something went wrong...' I have tried logging in again as suggested but I get the same error message. The other tabs all seem to work fine....
We just switched over to PM from TELUS on Monday. This morning I woke up with no cell service, but my husbands phone works just fine. My account is active, no outstanding balance and the SIM card number is correct. I use an iPhone 7. It has been turn...
I just changed the plan to unlimited talk Canada wide. Does it mean that:~ I can make any Canada wide calls anywhere in Canada;~I can receive calls from anywhere in CanadaPlease Confirm. Thanks.
Dropping service now!!
HiI have been with PM for two years, no problems until today. All of a sudden I have no data. My account has lots available, my wife's identical LG Stylo has data, I have tried redoing the APN settings, pulled battery and sim card, no luck.Please hel...
Im trying to change my card on my accound because i missed my payment tpday and the prob is I dont even know my email becuse its been long time that Ive enetred could u please help me with that this is my phone nr 4********* and my email is g*******@...
Hi there,I've forgotten the password to my self service. I hit the 'Forgot my Password' link and had a link sent to my email to get it changed but it still doesn't seem to be working (using the new changed password). I am now locked out of my account...
Hi, Is voicemail included in my plan?I have a 3 month $165 US long distance with 6 GB of data?
Who changed my plan?
Does anyone know anywhere in Canmore or Banff payment vouchers can be purcased?
I added the APN settings for my Zenfone 4 and now everything works. I have been wondering though: why aren't these setting in the sim card? The sim has Koodo and Telus settings which did not work, why not just have the Public Mobile settings as the d...
I went from the $25 unlimited province-wide talk/text to the $25 unlimited Canada/text and 1GB data plan. My original plan I paid every 90 days, while the new one is every 30. I had an autopay reward and a refer a friend reward which should be a tota...
I just ported my number from freedom mobile. It’s been more than 12 hours. I can make calls and send and receive texts but I can’t receive incoming calls.im pretty sure now that I inputted my freedom account # incorrectly. Is there a way to rectify t...
Who do you contact if monthly autopay goes up without your approval?
Hi,Mid-cycle I set my $30-plan to change to the $25-plan on renewal, which should have occurred around April 10th or 11th. I'm on autopay. I currently have no service. When I log in I get a orange box saying "Please disregard this message if you have...
I'm on an Autopay plan and have been for a while. This morning I go to use my phone and it is not working - please advise.
I recently purchased a US Roaming Add-on, but when I looked at my account summary I was charged for two packages. How do I get the extra package refunded?
I'm new to Public Mobile and haven't used my phone in weeks. When I checked my usage history for the first time, it shows my phone in use almost daily. Mostly it shows the usage as "WEB" but there are a few outgoing to one number I know I didn't ca...
Can Public Mobile cancel my voicemail?
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