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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 765 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3188 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31680 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43629 Views
  • 182 replies
  • 30 Bravos

Resolved! Locked Sim Card

Hi noble members, my Samsung S8 reads "Network locked Sim card inserted" anytime I insert my public mobile sim card. What is the problem and what am I to do?

akattijnr by Good Citizen / Bon Citoyen
  • 2114 Views
  • 15 replies
  • 0 Bravos

Resolved! Can't change SIM card?

I locked my SIM card last night and messaged the moderators for the PUK code. At 4 today after still not hearing from the moderators I went out and bought a new SIM card but I can't change the sim card in self serve.  I keep getting the message "oh n...

PoplarGrove by Good Citizen / Bon Citoyen
  • 1532 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone number suspended

my credit card renewed, how do i put in the new details, email isn't working, isn't set up for self serve.  since phone number suspended, cant receive texts to reactivate and can't get in to put in credit info

JackC by Great Neighbour / Super Voisin
  • 1231 Views
  • 5 replies
  • 0 Bravos

Resolved! Using plan

I purchased a $25 plan which gives me 500mg unlimited texting and calling. But I cant place a call or send a text. I did have the 50 plan but changed my plan. Please help

Json2019 by Great Neighbour / Super Voisin
  • 1195 Views
  • 7 replies
  • 1 Bravos

Resolved! RE rewards

Hi, If i receive more rewards in a 30 day period then I use to pay for my service do those rewards just roll over to next billing cycle?

Add 80$ and I need return back

Hi I’m leaving to country and I’m not sure if I come back. I add 80$ and I need return back also deactivation. Please help.  

Ahmediq90 by Great Neighbour / Super Voisin
  • 1010 Views
  • 7 replies
  • 1 Bravos

Resolved! So far, so Bad

Ordered a SIM and transferred number from Virgin.Put SIM in phone (phone is unlocked from carrier to the best of my knowledge)Phone asks for SIM PIN, tried 1234 and 0000, no luckTried a couple more times and received the need network PUK PIN.Messaged...

DWHarris by Good Citizen / Bon Citoyen
  • 2900 Views
  • 24 replies
  • 0 Bravos

Resolved! I need more minutes.

I am currently on $15 plan with 100 outgoing minutes. Only for this long weekend, I might need little more than 100 outgoing minutes. I don’t want to upgrade my plan just for one time situation. Any suggestions from the community. By the way, I am le...

selva1 by Model Citizen / Citoyen Modèle
  • 1203 Views
  • 6 replies
  • 0 Bravos

Could not activate the new sim card

Gooood day folksI bougth new sim card ( Prepaid ). Tried to create new profile and activate the new sim card more than 3 times in past couple days. Looks like the profile was there, but could not sign in, I am not sure if you guys starts to charge my...

Yanlongsui by Great Neighbour / Super Voisin
  • 1249 Views
  • 8 replies
  • 0 Bravos

Resolved! Can't pay for my account

Hello, I did not receive my usual alerts this month that my balance was lacking the funds for payment or that my payment was coming up. Naturally, I did not pay so my account got suspended........ Now, I'm trying to make a payment and it's showing "A...

Jay33 by Great Neighbour / Super Voisin
  • 2323 Views
  • 10 replies
  • 1 Bravos

Cannot change plans!

Currently on the $10 plan and signed up to change plans on renewal date tomorrow.  I have decided to remain on the $10 plan, but cannot change plans or even show up the option to cancel upcoming changes on renewal date.  No options to choose from eit...

GOUPX by Great Neighbour / Super Voisin
  • 1158 Views
  • 8 replies
  • 0 Bravos

Cannot send or receive calls

Joined public mobile two months ago, was previously with Virgin Mobile. Never had a problem before I switched. Now its a regular occurrence that i am unable to send or receive calls, but I am able to get online for web usage and texting works. Many c...

Jennlund73 by Good Citizen / Bon Citoyen
  • 1233 Views
  • 11 replies
  • 0 Bravos

Resolved! New sim activation not working

I just registered and activated a new SIM card went through all the steps completed everything and was under the knowledge that everything was done after I revived confermation my account reads paid and active with an active plan the phone is compati...

Rawdogginit by Good Citizen / Bon Citoyen
  • 2321 Views
  • 13 replies
  • 1 Bravos

Resolved! Porting a phone number

I have been waiting for a response on a port from Koodo since noon yesterday?  Anyway to escalate?

JohnF2 by Great Neighbour / Super Voisin
  • 2121 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone number not porting

We switched from Virgin to Public on Friday afternoon, but the port of one phone number still hasn't happened.  I spoke to the person at Parker's Satellite on Saturday and he called about it and they were expediating the process, but it still hasn't ...

RobertW2010 by Great Neighbour / Super Voisin
  • 1132 Views
  • 4 replies
  • 0 Bravos

No Sim,no service

I activated my Sim, inserted in my phone. Phone says No Sim card, No service. What can I do now? Do I need a new SIM?

hikersue by Great Neighbour / Super Voisin
  • 594 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Plan

Hi, I have $50 in my account balance, can I use it to pay for my phone plan?

Clive1 by Great Neighbour / Super Voisin
  • 1190 Views
  • 7 replies
  • 1 Bravos

Resolved! I need to add a second International data add on

Hello, I am currently in the US and I have used up my first 1GB of data. From my understanding, to get more data, I need to wait until 10 days pass. However, I will need more data before 10 days is up. Can a moderator help me? Thanks,

Resolved! Just wondering about long distance add ons...

I just purchased the 500 Canada wide long distance minutes add on for $5, which seems like an awesome deal. Just thinking that I might also purchase the 400 intl long distance minutes add on for $15, just in case I want to talk to someone in the US o...

US International Data add on issue

Hello, I purchased a 10 day 1GB US international add on. I’m in the US and received a text stating that I am at 95% usage. However, while browsing my account, it looks like the data from my add on was not used. Why would this be the case? Thanks!

Resolved! strange text

I just received this strange text saying I have an e-transfer supposedly from Freedom Mobile and asks me to click on a link (I don't click on links sent from anyone I don't know).  Anyway I was wondering if anyone else has received this too.  It's th...

dabr by Mayor / Maire
  • 2584 Views
  • 18 replies
  • 3 Bravos

Resolved! What haaped after data exhaust.

Hi, I am wondering if you get lower data speed on PM after data is finished or not? This is for CAD 25  plan.

Somojana1 by Good Citizen / Bon Citoyen
  • 863 Views
  • 2 replies
  • 0 Bravos

Resolved! Started new plan -- CANNOT log in to Self Serve

I activated the SIM card successfully, my credit card was charged, and I have service. However, I cannot log into Self Serve to view or change anything about my account.I have:- tried clearing cache on my browser- tried using incognito mode- tried us...

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Fuxtapose by Great Neighbour / Super Voisin
  • 838 Views
  • 3 replies
  • 0 Bravos

Resolved! Data limit warning

Can you set a warning so that you notified before you reach your limit?

NW1 by Good Citizen / Bon Citoyen
  • 1451 Views
  • 6 replies
  • 0 Bravos

US Roaming add-on issue

Purchased a US Roaming ad-on. Shows I purchased it but isnt showing in add-ons

bb94 by Great Neighbour / Super Voisin
  • 1779 Views
  • 6 replies
  • 0 Bravos
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