SIM card not received yet

[pinal_halari]

I have ordered SIM online on November 25, 2020 and yet not received that. How to track that ??

I have only received one email confirmation after ordering SIM online with order number

[computergeek541]

---

@Dunkman wrote:

@pinal_halari 

In general, it is taking about 2-3 weeks for SIM card to arrive.  Previously, you were able to track via Canada Post, but I don't think thet it is working these days.  You can try.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

If you don't receive by the end of this week, you then should get in contact with moderator.  

---

PUblic Mobile doesn't even always send by Canada Post any longer.  As for when Public Mobile does use Canada Post, they're not always using a trackable service - but sometimes do.. 

[kselmak]

@pinal_halari 

It does say 3-5 days but since covid started not too many were so lucky to receive it in such a short time.

If you are in a hurry call your local Walmart they often give free sim with in-store activation and yes you can just your friend's referral code on store too.

You will find the user for the spare sim card, i always do too:)

Welcome to Publicmobile

[HALIMACS]

Hi @pinal_halari 

Did you order it directly through Public Mobile, or a 3rd party supplier, like Canadian Cell Supply?

[Dunkman]

@pinal_halari 

In general, it is taking about 2-3 weeks for SIM card to arrive.  Previously, you were able to track via Canada Post, but I don't think thet it is working these days.  You can try.

https://productioncommunity.publicmobile.ca/t5/Getting-Started/How-to-track-your-SIM-card-order/m-p/...

If you don't receive by the end of this week, you then should get in contact with moderator.  

[BeachNBeer · Accepted solution]

It usually takes 2 to 3 weeks. You can open a ticket for moderators to investigate. Chat bubble bottom right. You can also private message them.

CLICK HERE to private message