Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Port freedom to pm

Hey i want to port freedom number to pm. How will it work.???Thank you.

Unable to receive calls & text (New Customer)

Do my account still in promotion plan?

Resolved! Do my account still in promotion plan?

Hello, I activated my plan on Dec 26 2020, however, my phone number can't finish transfer over from the old device, so finally i need to choose a new number for my plan, and my plan was activated again on Jan 02 2021, and my account was reset again a...

Resolved! Didn’t change Card after it expired, now can’t pay

Funny one here, got a new card, didn’t change it here. So auto pay didn’t work, so I changed my card to the new one, and now it’s saying on my account, I have no amount to pay. I try to pay manually, and put in amount due, and it says I have enough b...

Having trouble

no access to my account cause my phone was stolen got a SIM card

Resolved! I don't know how to activate my SIM card

some one stole my phone yesterday an now I'm stuck trying to get my new SIM card working how do I get my phone number that I already have

wait for 4 hours to unlock the self service account

Resolved! wait for 4 hours to unlock the self service account

My wife is a public mobile customer and she her self service account is lock out, after couple of tries. But after 3 hours we came back to see we could reset the password but the account is still lock out. Any one can help? My wife login email:xxxxxx...

Payment

my 50 dollar plan just ran out and i want to choose the 15 dollar plan. I added the 15 dollars to my account. It it wont let me change my plan from 50 to 15

Cannot make a call

my phone says I cannot make a long distance call without an add-on when I am just trying to make a local call

Resolved! Account # 100xxxxxxxxxxxxxxx

I have become very frustrated in trying to activate my card . The last issue was trying to get a code to unlock my SIM NETWORK. Long story short I was told by your team member that I would to have to go to Samsung to have this resolved. Not being...

Resolved! Re: Chatr Chat-r account number - where is it? how to get it. :)

How do I activaye

Resolved! Hi I have my sim pin locked. How to get a new pcuk code ?

Public statistics in community

Resolved! Public statistics in community

How do I change my name in public statistics? I noticed some people are nicknamed but mine shows name.

Changing my plan

I've been trying to change my phone plan these two days. And even i tried logout/login so many times, it says "something went wrong" and I cant change my plan... Does anyone know what is going on?