Community

Long distance calls

Good day,I am calling Ottawa from Victoria. I place a 1 area code number but i get a response telling me I need to put a 1 for long distances. Not sure what to do next. Thanks in advance

Need an information from a recently closes account

Hi ,  i need help to retreive my previous account, which has be Closed. thanks,  Lalie

WIFI calling

Hi,I just purchased a new Public connection and when tried using it came to know there is no signal in my home. Customer case was useless and said that they can guarantee signal only on main road. He said simply don't recharge next time and switch to...

SIM card arrival

My SIM card hasn’t turned up at my Address. I’m now without a phone. I need urgent help!  

Addon

How can I check if my addon is active 

How can I cancel account for deceased person?

USD unlimited talk plan

I have the Canada wide plan and is heading to the US I just add the unlimited talk plan for the US can I make calls to Canada for free does any one know?

Refer a friend reward not applied to friends account

I used the code from my friends account for refer a friend.  The reward was not applied and I did not get my $10 credit, and I'm wondering how to resolve this?  Thanks.

USA roaming talk and data

I activated talk and data option in self service but doesn’t work i restated mobile as well as enabled roaming 

Locked out

My wife's account is locked out, has been for days. She waits for the 3 hours but still can't get in. Her Community account is also locked. We just need to change the email address, but in that attempt she got locked out. When she tries to log in she...

Email Change

Good morning, I need to change my email address for my account. I was able to change it in the community but when I log into my account, it's still the old email address. How do I change my log in email address?

Issues

Is any one else struggling with almost everything from data to messages? Its getting very frustrating. They now say my phone is on the compatible list but I've been using this for over a year now! 

MY Phone has been cloned and I BELIEVE THEY MAY CHANGE MY NUMBER/CARRIER

is there anyway to stop this?  This would be time sensitive 

No Service After Porting Number

Hello,I transferred my number from my landline (Vonage) to my cell-phone (PM) on Sunday, Jun 5th. The request went through and it said it was successful. I was able to make outgoing calls and my old Vonage phone service stopped. On my PM account, my ...

Forgot PIN

How do I reset PIN 

Service not working

My service has not been working for 5 days

Paying for service. Not receiving service.

Paid again, full month, absolutely no service whatsoever. I'm using another cell phone because I can't even access this site and forum on the cell phone that is actually on this service. The most frustrating situation I have ever experienced with cel...

Keep getting confirmation texts congratulating me for registering etc.

I have not registered this number AGAIN with PM. I left almost a year ago and since keep getting texts for registration. Clearly someone is trying to steal my number through public mobile or something. I would like this to end it concerns me that som...