Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I need to get a newer phone and I want to keep my plan and number. I need to change the SIM as the newer phone has a nano SIM. The plan I have had for a year is no longer offered. Will I be able to keep my old plan with the new phone and SIM card?...
So my son's phone line is with public.His phone plan renews automatically via our account. It did it like always July 19th..yet he has no service and hasn't since approximately the 20th of July.No one to contact, no way to restore service without pay...
My plan was scheduled to renew today Aug 2. Last week I set my plan to change to 6gb 4G on renewal. I have preauthorized payment. It did not change the plan and shows I have used 2.9 gb of my allowed 5gb of the old plan. If I were to change my plan n...
I have successfully activated my account and Sim, my phone says I have Public Mobile Service, Buy I cannot receive or send text messages, and when I call says to call *611.
So today is my upcoming bill to pay but it says I owe $0 when I know I have to pay $15. I know my plan hasn't been made for this month and I'm not sure what to do, hope that makes sense
Hello -I'm trying to update my card information in: My Account > Payments > Update Card Informationand it's not updating. An error message shows up: "Oops! Something went wrong, please try again later." I have tried clearing browser cache, using Inco...
I have have phone with Public mobile. I disconnected that 2 months back. I want to restart again but I forgot my email as they misspell it at that time I registered.can you plz help me with that .thank you
I always log in to my self serve on my laptop. Went to try and log in today and it told me my password was wrong. I changed the password. It's still telling me my password is wrong. Makes it difficult to buy products and manage account when they w...
I recently received an email advising of 4G service and I upgraded my plan to 4G with an effective date of July 24th. As of today August 2nd I am still showing 3G. Who do I contact to ensure I have been upgraded to 4G as per the new plan that I am p...
Hi,I tried to Sign-In but cannot. I have asked to reset password, but when I do and ask to send the 6 digit code to email, an email never arrives in inbox ... I'm stuck. I can't access the Sign-in to report phone was stolen and to put a hold on the a...
How come my minutes usage is now showing 88 minutes after my complaint.I have hardly used my phone for outgoing calls!!! Outgoing Call00:28 Min1 (***) ***-****02:41 PMDoes this last message means 28 minutes or 28 seconds?This is me calling my house ...
Hello, I need to set up another account for my mom's phone and I'm having difficulty with that. Can I add her to my account or do I need to set one up for her separately?
I am considering changing from 3G to 4G. Do the current add on bonuses remain in my account if I change data plans, or do I lose these existing bonuses? Thank you
