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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No street service

I'm new to Public Mobile. My payment is on the 13th in the amount of $25. I was sent a msg that I'd used up my time (unsure of the msg) so I put another $10 a few days ago but still have no service in the street. When I called 611 to verify how much ...

Resolved! Credit card

can i register and use the same credit card as Auto payment for two different Accounts?

Change a data add on plan

Does anyone know how to change a data add on plan from Us roaming to Normal Data ( canadian)I by mistake bought a us data roaming data now it not working i need to change it to normal data ?

Resolved! What is the SIM card PIN?

No incoming calls.

I can make calls but I haven’t been able to receive calls since switching to public mobile.

Making Phone Issues

Resolved! Making Phone Issues

whenever I try to make a call on my phone, I get a message that says "I don't have a long-distance call plan and to purchase and "add on". I already have Canada wide calling and it worked for the first month of being with Public Mobile. I can receiv...

Payment

How do I update my payment method for auto pay? I need to add my new card.

Resolved! Enough funds in account but payment won’t process

I have enough funds in my public mobile account it’s just saying I owe $0.00 (which isn’t correct) but I still have the money in the account and it’s still says my account is suspended. I used *611 and payed through there with payment vouchers and ev...

Text Issue

Resolved! Text Issue

Hello, I just set up a new account for my son. We have tested a few phone numbers for texting and calling and things seem to be working fine. However, when he tries to contact 1 number, the text message does not go thru, but the phone call does. An...

Texting

Hi, does the $15 plan include texting to different provinces? How about to a different country?

Umidigi Power 3

Anyone have this model of phone? Just wondering about its performance and ease of use. Keeping my eye out for my grumpy_neighbour.*https://www.amazon.ca/UMIDIGI-Unlocked-Smartphone-FullView-Mufti-Function/dp/B085TDC6XM/ref=sr_1_3_sspa?dchild=1&keywor...

Some Messenger responses not coming through

My phone is two and a half year old and a month ago I started not receiving responses from three of my contacts. Most contacts work fine but these three don't. One was my son-in law to announce the birth of his son when I was watching their daughter ...

My service

My service is not working

auto-pay by credit card

Hello,I have a problem trying to register to an auto-pay by my credit card. The system says that there is a problem with my visa. I called my bank and they told me that everything is alright and the problem is with you. Furthermore, I have tried to ...

I need help to access my account already a year waiting

I am trying to refer people and so far never have access to my account to find out my reference number. please help!now it said I am locked out of my account after first try to log in

How do I cancel my account or plan?

Simple...work is paying through another provider. Wish to cancel my plan.Seems very difficult to do this in a timely manner...Thanks,Greg

Urgent! Need help on DoS (denial of service) attack, how to stop random calls coming in?

My daughter's phone is being bombarded with random non-stop phone calls every few 2-5 seconds since this morning. It is very similar to DoS attack, instead on computer, this one is happening on a mobile phone. Any ideas? Thanks.

How can you tell if your device is locked to a carrier.

Resolved! How can you tell if your device is locked to a carrier.

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Resolved! Renewal date after plan change

Hi all, just wondering if I change my plan mid-cycle, will my renewal date change based on when I changed the plan?

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! No street service