Get Support

[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Update Card Information Error

Hello -I'm trying to update my card information in: My Account > Payments > Update Card Informationand it's not updating. An error message shows up: "Oops! Something went wrong, please try again later." I have tried clearing browser cache, using Inco...

Resolved! Can't change account email

Hi, I'm looking to change my self-serve/account email but the account area does not provide any option. Seems like this is a manual thing?

Regarding restart my phone no.

I have have phone with Public mobile. I disconnected that 2 months back. I want to restart again but I forgot my email as they misspell it at that time I registered.can you plz help me with that .thank you

Resolved! I cannot log in to my self serve.

I always log in to my self serve on my laptop. Went to try and log in today and it told me my password was wrong. I changed the password. It's still telling me my password is wrong. Makes it difficult to buy products and manage account when they w...

Resolved! Tracking number

I haven't received my tracking number yet

Resolved! Phone won't dial out

Please help! My phone hangs up immediately when I try to dial out. I tried restarting and checking if I have active status. My bills are paid. Thanks

Resolved! USA add on

Can I purchase a US add on while in the USA.

Who's also thinking it's time for an organized petition and CRTC complaint against public mobile?

Resolved! I am being billed and i ve switched providers

I have switched providers and i am still being billed

Resolved! Upgraded to 4G

I recently received an email advising of 4G service and I upgraded my plan to 4G with an effective date of July 24th. As of today August 2nd I am still showing 3G. Who do I contact to ensure I have been upgraded to 4G as per the new plan that I am p...

Resolved! Phone stolen, can't Sign in, retrieval of password does not work

Hi,I tried to Sign-In but cannot. I have asked to reset password, but when I do and ask to send the 6 digit code to email, an email never arrives in inbox ... I'm stuck. I can't access the Sign-in to report phone was stolen and to put a hold on the a...

I bought US add on but it won't activate?

I bought US data roaming but it won't activate.

Resolved! data usage

I know how to look to find out how much data I have been using but is there a way I can find what my data is used for? Thanks!

Resolved! intermittent delays sending and receiving texts

For the past several days, texts sometimes don't send or I don't receive them or they send/come in an hour or more after they've been sent.

cannot rechrge my phone number

i cannot recharge my phone number

Resolved! How come my minutes usage is now showing 88 minutes?

How come my minutes usage is now showing 88 minutes after my complaint.I have hardly used my phone for outgoing calls!!! Outgoing Call00:28 Min1 (***) ***-****02:41 PMDoes this last message means 28 minutes or 28 seconds?This is me calling my house ...

Resolved! another account

Hello, I need to set up another account for my mom's phone and I'm having difficulty with that. Can I add her to my account or do I need to set one up for her separately?

Resolved! changing plans/bonuses

I am considering changing from 3G to 4G. Do the current add on bonuses remain in my account if I change data plans, or do I lose these existing bonuses? Thank you

Pre authorized Payment

Resolved! Account suspended

My account suspended due to outstanding payment. I have pre authorized payment. Why my account still be suspended.

Resolved! Data

How do I add more data?

Resolved! Phone Activation

So I had a plan, but I was out of the country for a few months.I still have my rewards points, but I don't know how to activate my phone number again.Do I need a new phone number?How would I go about setting that up associated with my rewards points?

Activation page down, cant sign up?

I've been with public a while now and just got a second phone for work. Bought a sim online but cant seem to find a way to set it up. I have my work email but The activation page is down for maintence? and while i can sign up for community here I gue...

Resolved! Cannot access my email under my account

I was unable to change my email under my account, I cannot access that email at all, and now it's asking me to verify the account with said email. What can I do??

Resolved! Credit card

I'm not able to remove my credit card. Why

Resolved! Need Help

I lost my phone and want to port out my phone number. I got a deal through Fido including a new phone. How do I transfer my number now that I cannot accept an SMS code. Thanks...

Community

Forum Posts