FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3073 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31290 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43189 Views
  • 182 replies
  • 30 Bravos

Resolved! Payment issue

I have had payment issues the last few months with my credit card on file.  It is not a problem with the credit card company.  I have tried other credit cards and they don't work either.  Now, I get the error message: Unable to Process TransactionSor...

zkanji by • Great Neighbour / Super Voisin
  • 799 Views
  • 3 replies
  • 0 Bravos

Resolved! Phone Compatibility

Is iphone xr compatible with public mobile? i already purchased a sim card so what do i do if my phone is not compatible?

evaaaambk by • Great Neighbour / Super Voisin
  • 1437 Views
  • 4 replies
  • 0 Bravos

Resolved! Available funds

I have always had $5 in available funds but this month it shows $0 available funds.  Payment went thru Dec 30 for $30 ($35-5) but now it still shows I owe $35 Jan 30. What happened to my available funds $2 for autopay, $2 for referrals and $1 for bei...

tracey23 by • Great Neighbour / Super Voisin
  • 758 Views
  • 3 replies
  • 0 Bravos

Resolved! autopay

My next payment is due to be payed before 17th of January  but autopay says it will pay on the 17th which is a day after my payment is due.Why can't autopay take the payment prior to the due date?I know I can make a prepayment before the due date but...

Buzzard by • Good Citizen / Bon Citoyen
  • 769 Views
  • 3 replies
  • 0 Bravos

Activate Data Problem/Please help

I have an iPhone 6. I am unable to activate my data plan following the instructions. In the settings under cellular data network, I have only APN and username and password and not the other settings listed in the instructions. When I turn on data it ...

Nicole88 by • Great Neighbour / Super Voisin
  • 1131 Views
  • 5 replies
  • 0 Bravos

Resolved! Boxing Day offer activation - how long does it take?

The offer reads: "Get one month of free service when you activate on any plan. Plus, get 5GB of free data on select plans." I just activated my SIM card but only seeing the $25 plan I selected, no sign of free 1 month service or the free 5GB of data....

urbancoyote by • Great Neighbour / Super Voisin
  • 1607 Views
  • 7 replies
  • 1 Bravos

4 days and still no service

I activated my SIM card 4 days ago. There was a glitch on the final page of my activation and it has affected my account and service. I private messaged the Moderator Team since I am unable to login or verify my account therefore I can't submit a tic...

Keer_ah by • Great Neighbour / Super Voisin
  • 1468 Views
  • 11 replies
  • 0 Bravos

Resolved! sim card

How to activate a sim card that may have been activated when trying to sign up but form never finalized  

Langdon by • Great Neighbour / Super Voisin
  • 627 Views
  • 2 replies
  • 0 Bravos

Resolved! Suddenly can't send texts

Posting for husband as he's new to PM: Switched to PM a few weeks ago. Everything has been working fine. Suddenly unable to send texts. I can receive texts. Phone calls are working fine. I'm sending texts but people are not receiving them. Wife also ...

ETusesPublic by • Good Citizen / Bon Citoyen
  • 3873 Views
  • 16 replies
  • 0 Bravos

Resolved! Change plan

Can u change your plan if u think u might be needing more data ? 

sarahsue86 by • Great Neighbour / Super Voisin
  • 1134 Views
  • 5 replies
  • 1 Bravos

Resolved! 5GB special

I registered a new email address in order to receive the free 5GB data special when if I activated a new phone/plan prior to Jan 15th. I activated a new phone however I can't see that the 5GB of extra data show up anywhere as available. How do I go a...

vhenry by • Great Neighbour / Super Voisin
  • 1165 Views
  • 4 replies
  • 0 Bravos

Re: WARNING: DO NOT SIGN UP TO PUBLIC MOBILE RIGHT NOW

I completely agree with this post I have been having nothing but problems with public mobile since I signed up through them I am constantly dropping calls and phone calls are not coming through just now I placed upon called weight with Amazon and the...

Tippietoes by • Good Citizen / Bon Citoyen
  • 2615 Views
  • 12 replies
  • 0 Bravos

Resolved! What can I do to protect myself against porting scams?

I've been seeing a lot of posts about people being scammed/hacked from their numbers being ported without their consent. Is there anything I can do on Public Mobile to prevent my number from being ported?

Bonbu by • Great Neighbour / Super Voisin
  • 1893 Views
  • 11 replies
  • 0 Bravos

Self-Serve Just Keeps Refreshing - Can't Login

I can't login to my Public Mobile account at all. I've tried on different browsers, on different devices but nothing works. Each time I login with my credentials the login page just refreshes. Nothing happens. No dialogue appears or anything. This is...

Bonbu by • Great Neighbour / Super Voisin
  • 847 Views
  • 4 replies
  • 0 Bravos

Cannot send MMS.

I've been reading similar posts on my mms problem but none seem to be working for me. I have all the correct APN settings. My data works. I have data on when I try send an mms. I am using the default android messaging app. I can receive mms which is ...

torres by • Great Neighbour / Super Voisin
  • 3347 Views
  • 10 replies
  • 3 Bravos

RCS using WI-FI

Can anyone confirm if RCS works of you only have a wi-fi connection ( no connection to cell tower)

Kc96 by • Good Citizen / Bon Citoyen
  • 7522 Views
  • 20 replies
  • 0 Bravos

Resolved! cant add payment vouchers to my account.

Recently I got 2 $40 payment vouchers. When I tried putting them on my account the pin numbers, said they could not be added, to verify them and try again later. I later tried again later with the same results. I put them on my moms account and they ...

Chase1b by • Good Citizen / Bon Citoyen
  • 911 Views
  • 5 replies
  • 1 Bravos
Labels
Copyright © 2025 Khoros, LLC
Need Help? Let's chat.