Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I activated my $25 per month public Mobile plan last night at around 9 a.m. . Before I went to bed, my phone was sending and receiving SMS and I was able to call and take calls. As of 12 p.m. today I am still unable to send MMS messages and I do not ...
Hi everyone,I am currently in France for a few month, I have a french number for communication but to access my bank and other websites, I need a code they send on my Canadian number, through text. But my sim does not connect to the french network.Is...
When I signed up the email I gave was misspelled and doesn't exist. So I cant access the self service. Is there a way to change my email address on my account?
I don't know what GSM and CDMA mean. Will it work on Public Mobile? I'm really after this phone for the camera. My old Canon point and shoot died and I've looked at reviews for this phone's camera and video and it does a better job than my old dedica...
My 4Four digit pin I need to reset how do you do that
How do I buy additional data if I have auto payment set-up?
Wells Fargo needs to send me a message with a pin code in it so I can verify my account with them. They keep saying they are trying to send me the text but it wont come through. I have been with public mobile for a long time and I am not sure how to ...
We had not renewed my son's PM account for a few months. Having trouble logging in. Can the account still be renewed? Do we need to re-apply? Can I use the same sim card?
Hello, would like my statement sent to my address
Hello: I called my friend today and realized that my caller id is a company name, could you please remove that? Regards,
My phone will not accept calls or texts - I have sent an email over 48 hours ago. Anyone else had this experience and what was the solution?
I want to sign in to my account but I forgot my password. I am not receiving the email to reset my password. My credit card is expired and I need to update it today. can you help
hello, I forgot my account password, I am getting an error in the e-mail section when trying to change my password, please help.
Hi there! I'm switching over from Freedom, my current month with freedom ends on Oct 15th, so I want to switch close to that date as Freedom won't prorate and refund if I cancel early in a month since I'm prepaid. Problem is, I will be in the UK from...
Hello, I just signed onto public mobile at a store. The agent did not tell me about the promotion and as such I did not know of the 2GBBINUS code. Is it possible to get this data still? Thanks
Having issues with my port in. It was activated 2 days ago but port in not completed
Was on facebook this morning and this sponsored ad came up. Went to the page below and submitted my email and did receive the promo email in my inbox. Link:https://www.publicmobile.ca/en/on/pd1-9671281201?cmp=SOC_Public-Mobile-Mobility-Performance-Al...
If person I referred to PM changes its phone number due to porting or just to pick 'nicer' number, how that reflects on my referral reward status?Will Refer-a-Friend be automatically updated or I have to do something?
I have had my plan for a little over one month, but my data has not reset. I received a text saying I had used %75 of my data, but it should have reset 10 days ago and I have not used that much data in the last 10 days. Why hasn't it reset? And where...
I didn't enter the right account number for a phone # port when requesting a phone transfer and did not receive an SMS confirmation of a transfer.How can I re-do the phone transfer (I now have my correct IMEI # to put in)?When I go to my public mobil...
Hi, I just recently re-signed up for Public Mobile. I used the same email address that I had used previously. I left during the mass port to Koodo that was offered on the old 4GB non 3G speed plans a few years ago, so I ported my number and never lo...
I can't send out emails with my phone. I have no other way of getting pictures off the phone that I know of. It used to work. I maybe hit a wrong setting somewhere or something or my service changed? Any help would be appreciated. If someone knows so...
My phone is not working
Set up my mom on public on Tuesday. She can’t receive calls. We have done all the troubleshooting and still not working. any suggestions?
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