Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Pay my bill

I want to pay my bill online instead of going to a store

Resolved! Upgraded to 4g 14th July, still getting 3g speed

Good morning, I upgraded to the 4g plan on July 14th but still am getting 3g speeds (0.5-1.5Mbs) almost a week later. Phone ( Samsung Galaxy Note 9) shows 4g 5 bars in notification area but Open Signal app shows connected to Telus towers at 3g. Befor...

Resolved! Plan not reflecting

I changed my plan a day before it expires, it is still not reflecting my new plan on my account status

Resolved! Can't access my account page to make payment...

Oops ! This page is down or unavailable for maintenance. Click below to return to My Account page. Except you can't return to the page... How long is this supposed to last ?Need to add money to my account and renew my plan immediately...

Resolved! US Data roaming not working

I am in Great Falls, Montana. My phone got connected to T-Mobile network. I can make phone calls but cannot access internet. I paid $20 for 1Gb data. All my phone settings are correct and data roaming is turned on. I really need the connection on the...

Resolved! Can't make payment or find account

I have 2 phones for my kids with Public Mobile. One phone recently stopped working so I went to check on the payment as my credit card had changed. I can only find one account for one phone number. This phone has been in use for at least a year and n...

Resolved! Refund of prepaid fee

HelloI want to know can I get the refund, my credit card was charged $23.73 on Jun 30, the phone line in Public Mobile was stopped on July 4 because I ported the line out. From July 4, I could not login the Public Mobile anymore, I could not know th...

Public Mobile payment update no working

Hi Everyone,I am also having issues with paying Public Mobile. Tried 9 time to enter credit card info ( and tried 2 cards) and the systems just say " Oops! Something when wrong, please try again later". I did try again 2 hrs later and same result.I h...

Resolved! A no-brainer!

After viewing the Rewards Catalogue, I now see it is a no-brainer - Speakout is nowhere as good a deal as Public Mobile is!! No need for further comparison! LOL. With Speakout, the charges never diminish!

Public Mobile reliability for use as a Land Line - My Results so far

Being that I am expense conscious and do like reliable products and services. Having a phone for family use is great......having and supplying a phone to allow me to be barraged with politicians, scammers, and surveys are down right annoying. Origi...

Acces selfserve

Hi,I can't get on the public mobile main Web page. It doesn't load at all. Is there any issue with Telus/ public mobile?

Resolved! Port In re-process

Hi, How can I request for another port in. Tried calling Rogers and they said my number still active on their end and the port process must take place within 72 hours. Thanks! John

Account suspended

Why is my account suspended and asking to pay when I don't owe any money and I even have credit.Doing strange things. Not allowing me to buy US roaming. Claims account suspended when the phone works.....with restrictions.

Phone does not ring and goes directly to voicemail

Changed provider. Stupidly ticked port the phone number. Text, apps, voicemail retrieval all works. Phone is notanswerable and does not ring.

Resolved! Phone compatibility ?

I have a very old ( ancient ) Motorola phone which I would like to use. It’s a Model G 3RD Generation XT1540 Printed on the box that it came in: “ Moto G 3rd Gen W/LTE unlocked” So far, I haven’t been able to find info that would give me a definite a...

Resolved! Cancel Account

I want to cancel my account but don’t see an option on my profile and can’t speak to a real person whether through the chat option or by calling *611. I’ve removed autopay, but it won’t let me remove my credit card details.

Payment

I updated the credit card information before the credit card expiry date for the auto-pay a month ago. Today the account was suspended due to no payment. I tried to enter the credit card information again but got message: something wrong, get back ...

Resolved! Travel to the U.S

I made add-ons before departing from Canada to the United States and it was the worst experiment I ever had with this company. It was like not having the internet at all. I wasted $35 on the add-ons so I could not use the service I paid for. What is ...

My Account

why am I having trouble logging in to my account?

Resolved! Funds

Hi, I have $5 of funds on my account, would I be able to put that into my next payment cycle? and if I can't would I be able to refund it to my card?

Resolved! How do I upgrade to the $50 10GB plan?

Seems like you have to be a new customer and there’s no one to ask. I am a current customer and want the $50 10GB plan instead of the current $40 5GB plan

Resolved! upgraded from 3G to 4G, speeds still very slow (2Mbps)

Hello, about 5 hours ago I upgraded from 3G plan to 4G plan, my speeds on fast.com still show average 2Mbps, sometimes slower, I have reset my phone, still same issue, please help,Mark.

Resolved! Outgoing call minutes - They don't refresh every month?

I noticed that every month my outgoing total 100 minute calls does not refresh every month, only when it's been fully used up.Is this intentional or just a glitch? If it is intentional, why is it like this?

Resolved! Phone not delivered

Hi,I wrote to someone last friday and she told me that I would have more information about my phone that was not delivered and that I ordered 1 month ago. I would like to know if my package is on the way.Thank you for your time,Louis Allard

Resolved! Non payment and no access to account

I have lost my voice service to my phone. I have not been able to log back into my account. Last month my credit card was comprised so a changed credit cards and was having it set up as auto. That did not happened and now my service is cut off and I ...

Resolved! How to unlock my iphone8

Hi, can anyone tell me how to unlock my iphone8 that was locked by public mobile when I purchased it online

Resolved! 2 step verification timer too short

Not sure if anyone having issue. Since the acct is for my daughter's phone, I cannot do the SMS. As for email, it comes in last 10-15 sec of the countdown which I barely make it on time. Would be nice if someone can increase the timer from 90 sesc to...

Resolved! My phone was stolen and I want my number back

Hello, About a month ago, my phone was stolen. I have purchased a new phone since then, but I would like to keep the same phone number that is in the SIM card of my stolen phone. Is there a way that I can perhaps transfer my phone number to a new Pub...

Resolved! Sign on issue - Payment issue.

Hi There,We at our home have 3 lines with public mobile. -I cannot log in as the email I had registered in the past has changed, therefore I cannot log in to process my payment much less to process the 2 steps verification.(as PMobile is trying to us...

Connection problems

My phone calls and messaging connections have been sporatic of late. I have internet with Shaw and they see no problems on their side; though on my side I seem to lose internet connection; also sporatic.

Community

Forum Posts