Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my former debit card and got a new one. Now the new card cannot be used to make a payment and sign up for autopay. It said that the transaction was denied by the card issuer, but the card issuer said that there is no problem with my debit card...
I have a to up of $40 dollars on my account. when I change plan 2 days before the cycle my $40 dollars is not showing up anymore. Is that taken already for my new plan which is $40 dollars worth?
I didn’t know my sim was deactivated and I updated minutes off my house phone onto my old number . What should I do. I need to speak to an agent but it’s being a pain
Hey! I have a Jethro model SC213....I was on a Rogers plan for a while and was hoping to set my grandma up with this phone. Now I'm hoping to use Public mobile.. I seem to have troubles getting things to work out!Not sure what my problem is exactly!I...
Hello1. My account is saying that the plan has expired but I am on autopay2. I can not check my messages because my account is saying that it is expired.I am on autopay. What ami i suppose to do?
So I dropped my phone a few days ago, and it ended up being picked up by some random passerby. But I got a new phone and I was used to before, it was easy and smooth. But now I am having difficulty understanding how I am to go about fixing this, caus...
For anyone who have signed up for the $15 province-wide plan, it is now discontinued again. To switch to the better Canada-wide calling $15 plan that was originally there, it seems like the only way to switch WITHOUT being charged again is to switch ...
Can you change the email address associated with your PM account? Not the community email, but the main PM account.
Hi Public Mobile, I'm nervous about ever losing my phone as it has all my work contact and phone numbers. Is there a way to buy an extra sim card with the same phone number in the event that it does happen so I have a backup? Jay
Added Add-on -500 mins canada-wide, but could not call. Add-on not working for me.
Dear Reader, I am currently out of country and I didn't use my phone number for three month and I had in my calendar to pay for my number before I lose my number but I had a surgery and wasn't feeling well to check my laptop. It's been only 5 days n...
Hi, there was a mistake in my sim card order this week The number went from 1 to 10 sim cards Is there a way to revert this! thank you
I cannot see how to post on this board, so I am posting in reply to this similar issue. My credit card renewed and my account was suspended. I put in the new expiry date on my credit card and the system demanded I make a payment, so I did. Now it app...
Hi,I receive multiple text messages from Public Mobile each month, notifying me that my subscription is due, that it has been paid, that I have earned rewards, etc. Is there a way to turn these text messages off, or at least reduce the quantity of t...
So when ever PM sim is inserted to my galaxy s21 device, it Changes the CSC from its Samsung XAC to PMB which is the public mobile as it should. The problem is, since public mobile dont offer any 5G or Volte or even Wifi Calling, Those feature are au...
I paid $50 a month for the 8 gb data to use as unlimited talk canada and US. It did not work for the telephone the whole time we were away. HELP
For some reason, the text messages I am receiving from 3 of my contacts are getting translated into Arabic. They are all also public mobile users so maybe that has something to do with that.
Last month I was on the $15 plan and bought extra minutes. Made the change to the $25 plan since the 29 of march and have eaten 200+ minutes since and only one us call for 1 minute. Need help please
I'm a reseller from Ottawa, got e-mail today and Public Mobile withdraw the provincial plan . All plans are national wide now. Sounds like TELUS did hear customer's voice
I'm trying to set up a friend on PM who is currently with Execulink but Execulink is not an option when selecting the old service provider from the drop down menu when activating the new SIM.Don't really want to have to set up a new number, set up co...
I have moved from Fido to Public Mobile since April 3. I have also created a self serve account. But I cannot login into my account. I tried to reset my password but I am getting the same message "account has been locked out".
Hello, It's been 7 working days and I haven't received my sim card, can someone please tell me what can be done now??
I don't want to be a disruptive individual but why is it so difficult to obtain receipts for payments? I require my receipts for both, expenses and my personal records and I have to jump through a whole new set up of hoops everytime I request this an...
I switched from Koodo to Public Mobile Yesterday. I cannot make or receive calls, only texts and my number did not switch over, it’s a random number. I need my original number from Koodo.
Hello, I have a 604-615-xxxx number ported over from Rogers that was obtained in Abbotsford, BC. I've since moved to Langley (one town over, also 604) and received comments from friends and family that dialing my number from Langley will give them a ...
Hi Every one,I transfer my number from Fido to Public Mobile on January 27th, 2021, I received a text message from Fido, and transferred. Since that time I still can’t receive calls from my friends who have Fido or Rogers number!? I couldn’t receive ...
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