Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Does anyone have any idea what might be the problem and how I can fix it?When I put my hotspot on for my husband, he can sign in... It says connected but no internet available. I have checked that I can use the internet on my phone and it is working ...
I can't login to my selfserve account, I get the message:"Sorry ,your login has been disabled. Please visit the online Community at publicmobile.ca/community for assistance." I think there may have been a reversed credit-card payment on my account an...
Can someone help me please. I have a new card and my account is suspended on autopay with old card. I tried to replace card on system and it did not work, then I tried to delete old card and register for autopay with new card and the system not acce...
Hi! I work for a school district and would like to see if I can use my 30% discount. How do I check to see if I am able to?
Hello, I know a couple people have asked about this subject already but I really want to be sure before I buy.I am an existent customer and as such, will I get the $30 credit on my phone bill? (I got a promotional email saying you had to be a new cus...
Hi, I just wanted to share my experience when I newly activated my phone and it did not work. The phone, after following all instructions, must apparently be restarted to be able to function normally.Hopefully this is helpful for the newcomer.
how do you get a ticket. i was locked out of my account cause i forgot my security password.
Do the pre-owned phones come with sim-cards?
Mobile data is not working for me on the Titan Pocket:https://www.unihertz.com/products/titan-pocket?variant=40602974126270I have mobile data enabled under "Mobile Network" in settings and have tried rebooting the phone. I found this thread with some...
How do I suspend my account?
My account was deactivated cause I didn’t have enough funds but I made a payment a little after midnight but my account still deactivated and it show balance of 50 doll but the money did come out of my account will my account be active automatically?...
I've got the same problem but now my account is inactive. I've verified my payment card and it always has ample room for the payment so I don't understand why the payment hasn't been processed.It's 23:00hr here in BC and I'm still getting messages fr...
The email that I have on my self-serve is no longer activated how do I get into change and put a new one
Hey guys I was wondering to set up services I heard that customers get really great bonuses here? If I where to sign up right now will i be able to get those bonuses such as data and international minutes even on the 15 plan thanks in Advance
Hi there, I just set up my account, and I feel like something messed up trying to apply a promo code and referral code at the same time? Is there any way to apply the promo code for the extra 2gb after the fact? Thanks
Hi! I have purchased Add-On's before and am familiar with the 'How To' piece of it but my current issue is that I generallyyy do not use all of my 100 phone minutes but due to a series of events recently I have found myself making not only MORE cal...
I just activated a new SIM card and used the Black Friday bonus code 2GBBONUS to get an extra 2GB of data but it doesn't show up on my account. Does any one know why not?
Can I have more then one add-on at a time, and if so, can they run consecutively?
How to activate a new sim card with a old number
Is anyone else having a problem with their data usage not resetting after pymt has been made through auto-pay?I like to keep track of the data I use and when it doesn't reset after receiving the pymt for my plan, it's really hard to keep track. Also,...
Does anyone know if I buy a pre-owned phone on this Black Friday deal whether it has to come with a Public Mobile plan? My wife wants a "new" phone but I can't convince her to move to Public Mobile so she wants to stay with her current carrier. Stev...
can you please help me to get my account
