Number porting

[sorcha]

I was transfering my number from Telus to Public modile. The transfer never went through. I never received a message on my Telus sim card as it had been canceled. So my number is still on Telus but it says my public module acc is active and I paid the money. But I have no signal.

[BKNS27]

@sorcha 

Sounds like your porting is in limbo since your number is still with Telus and your account is Active with PM.

There could be a chance that you missed the 90 minute window confirming that you are porting over to PM with the Telus SIM in your phone.

Try rebooting your phone by powering your phone off then turn the phone back on.

If it still doesn't work, you should contact a CS_Agent by typing in Create a Ticket on SIMon Chatbot or through private messaging on this Community.

[darlicious]

@sorcha 

What do you mean by " my Telus sim card as it had been canceled."?

[esjliv]

@sorcha  - did you receive the SMS port approval text? If so, restart your phone.

If you have activated a new account and transferred over from another provider, note that incoming calls are usually the last to port over.

• Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
• Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.

When the incoming calls stop on the previous provider’s SIM card and/or landline/voip account, that is a good indication the port is complete.

If still issues, submit a ticket with Public Mobile representatives (CSA) for help; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Or, you can try calling the Telus porting phone number, which we are not supposed to post here. So, check your private messages I will send it to you there.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

[Timer]

@sorcha 

transfer issue open ticket wiht Chatbot