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Missing SIM card

Great Neighbour / Super Voisin

I ordered four Sim cards. Two SIM cards have arrived. My order numbers were 299848 and 299845. I’m waiting for the other two SIM cards to open for new accounts.


Great Neighbour / Super Voisin

I’ve made contact with public mobile and I think I found a way to deal with it, thanks very much for your replies

Great Neighbour / Super Voisin

thanks. It’s not been 10 days yet. We have received one order but are awaiting the second one both ordered the same day

Mayor / Maire

Has it been over 10 working days? Ask CSA for an update.

If you are not a current public mobile customer already choose # 2 below.



To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot


2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)


Town Hero / Héro de la Ville


contact support team by  CS_Agent  with order #.