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Missing SIM card

Jansybear
Great Neighbour / Super Voisin

I ordered four Sim cards. Two SIM cards have arrived. My order numbers were 299848 and 299845. I’m waiting for the other two SIM cards to open for new accounts.

4 REPLIES 4

Jansybear
Great Neighbour / Super Voisin

I’ve made contact with public mobile and I think I found a way to deal with it, thanks very much for your replies

Jansybear
Great Neighbour / Super Voisin

thanks. It’s not been 10 days yet. We have received one order but are awaiting the second one both ordered the same day

esjliv
Mayor / Maire

Has it been over 10 working days? Ask CSA for an update.

If you are not a current public mobile customer already choose # 2 below.

 

 

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster  use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

 

Timer
Town Hero / Héro de la Ville

@Jansybear 

contact support team by  CS_Agent  with order #.