Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
This seems to be a common issue, and is 100% dishonest business practice in my opinion. I recently ported my number to Fido, and I assumed my account had been closed. I am no longer able to log in to my account at public mobile. I just received a new...
Might it be possible for Public Mobile to offer smaller US roaming add-ons? I travel to the US for work for a few days every month, and I have an electric car that I must charge using my phone. Paying $30 for 15 days makes no sense- it costs much mor...
I purchased a 15 day add on package last eve through my account using my friend's phone. It still is not active. And not acknowledged on my account. I'm using friends phone at present
I'm in Vancouver but I don't like the numbers. I prefer 778 or 604 numbers. I found a couple 604 in Squamish. Do you think I'd be good or should I stick with activating a new number with Vancouver number options? Thank you
I changed plans on December, but my previous plan is still being charged to me for the the past 3months. How do I cancel the previous plan and get a refund, as when I switched to the new plan in december I clicked the option to switch the change to i...
Today, February 12, 2023, I unintentionally and accidentally changed my cell phone number on My Account and cannot change the cell phone number back. I receive text messages on the old cell phone number, but cannot receive phone calls on the old cel...
It wants me to verify my email but my old yahoo email got hacked and now I can’t get into my account to update my credit card to get my services back on! Help! I tried from the *611 but- I don’t know my 4 digit pin. Help!
Hi there,I have got a new phone and I put my sim card in the new phone. I notice I can call out and in, but have problem connecting with network.I have tried to login in my account and my account is active and gets enough data. So, Why can't I use my...
Just checking out Public Mobile rewards, and I found that engaging in the community can result in up-to $20/month discounts. How is this calculated? Is it a 5c/comment sort of arrangement?
Hello I am out of the country and forgot my voicemail password. I can't reset it as there is no way to receive a temporary one via text as it is not working internationally
Hi there, I am on the $15 plan and it includes unlimited International texting. So, if I text from any other country to Canada is there a certain code or number that I have to use when I’m texting? Thanks.
I recently switched over to Public Mobile. My phone is a Samsung Galaxy A12 Nacho, and I'm on the $15/month 3G plan. Both my data and my texts (sending and receiving) work fine, but I cannot send calls, receive calls, or access my voicemail. I did so...
I'm confused about the new points system - it doesn't seem worth it to swap onto it? I get a better deal on the old rewards system, unless I'm missing something?I pay $40/month - which is 2 points a month? So (2*12)+10 = $34/year?
