Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
So I woke up yesterday morning my phone didn’t work, and I had 8 emails from PayPal and various merchants for the purchases I had made overnight while I was sleeping. Unable to contact anyone directly at PayPal or Public Mobile, I was finally able to...
Hey all, I'm new to Public and my first autopay is approaching in a couple of days. I have a Visa debit card through RBC so I just move whatever funds I need into my account, I'm just wondering how the payment works when you get the autopay discount....
I would like a proper phone bill document. The transaction history isn't really all that detailed.
When I try to access my account I get a blank page at https://selfserve.publicmobile.ca/ Any suggestions on how to access my account info? I'd like to add another phone to the account but having doubts if self serve is often non-functional
We set the public mobile SIM card up keeping the old phone number which we had been using with provider Bell Mobility. We are now a couple days since setting up the Public Mobile and the Bell account is still not cancelled. We are getting messages an...
i paid for a plan activated my sim card but its still not working anyone know why
Trying to switch my public mobile phone number to a new phone. I put sim card in new phone. It keeps asking for sim network password. Please help
These days, the public mobile cellphone signal is not good, the connection is intermittent.the cellphone shows the signal is full, someone called to me, I hole my cellphone in my hand, but I did not hear any ring sound until it shows there is a voice...
It keeps saying it was declined by my bank but I checked with my bank and that's not true. Please advise!
So if Public Mobile is the 3rd tier of "family" companies: Telus/Koodo/PublicMobile. Why is the 2nd tier company - Koodo offering a promo that beats Public Mobile $50 plan ($48 with autopay)?Yes, it is only beating it by 500mb (if autopay is enabled,...
I see lots of messages on here about credit card payments being rejected. I'm in the same position, and it seems to have torpedoed my attempt to activate service today. I've spent all day trying to get it started, so far to no avail. I have two credi...
I am on auto pay and have to update a new credit card. I am unable to activate and account for any online assistance and need my original account number to have my phone number transferred. Does anyone know of any way I can get my account informati...
Hi Simon, My cell can't access mobile data. It worked with fido before.t Maybe my account setting issue (xxxxxxxxxxxxxxx)? Thanks, editesd by computergeek541: phone number removed
Yesterday at 2am I was scammed via SIM swap and woke up without cell service and money from my PayPal missing. I don't know how to they did it because my PM password wasn't changed so they would have had to guess it outright? What I'm mostly request...
Does anyone know or think plan be offered again
I was set up on autopay for the past few months using the same credit card. I received a text today stating my payment didn't go through and my account was suspended. I paid using my debit card but tried to reenter my credit card information and the ...
I am getting another line with a different carrier for my small business. I would like to port my number from public to the new carrier to use as my business line. I would still like to keep my public mobile plan but just get a new number (I want to ...
Hi Community,I got the Promo of next month free and now I see a $12 credit in my account.My question is that will I still have the $12 credit when the next month free start to work?Thanks!
Hi Community,I have one Ting number from USA. Is it possible to port it to Canada?
Hi Community,Just to let you know that I successfully got a free SIM in a random store. And so can you.First of all, you have to keep in mind that most stores do have the free discretion to provide free SIM as a promotion. Some stores, in fact, will ...
HOW DO YOU ADD A NEW SIM CARD WITH SAME PHONE NUMBER AND SAME ACCOUNT
I am trying to activate a second sim, 1 user/address, 2 phones, going to see which one I end up using more, and then decide to keep both or ditch one. Anyway I would have preferred same email but it made me use a different one, so I did, at the end o...
I went in store to buy a sim card and activate my account, but the clerk could not port my number, even though my husband ported his number under the exact same conditions, and my current provider says there should be no problem with a port. The cle...
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