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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Amazing company! Tell your friends and family.

Unfortunately some people are posting complaints to the community rather than asking questions or helping others.I have been with Public for over 3 years, referred 30 friends and family and have never had an issue. My bill is consistent, service is ...

Resolved! Voicemail Notifications

I am not receiving voicemail notifications in real time. People leave me a voicemail and I receive nothing, unless I happen to restart my phone but by that time it's way too late. I have checked and rechecked all my settings. I have reset my network ...

Resolved! Overcharged!!

I have been overcharged 2 this month. Who is here to help out? I need help..

Resolved! Cs agent

Last time i request you add my other bank account number and autopay im unable to login in my account but there is notPlease renew my plan thank you.

No Service

I have a No Service message on my phone. I have tried many things to reconnect with no luck. Public Mobile is checked under Network Selection but not connecting.

Worst company every - do not join

duplicate thread

Fraudulent Company

Caution: Please be advised that I am currently filing a police report and report with the Better Business Bureau with this company. I know many of you are assumingly loyal to this company because it is cheap, but I have been going through an over 6-m...

Resolved! I want to return my previously owned phone

I NEED THE PROCESS TO RETURN MY PREVIOUSLY OWNED PHONE I NEED THE RETURN ADDRESS AND THE PROCEDURE TO FOLLOW

Resolved! My add ons

I have been on this site for over 3 hours and nothing but a run around I had to register under my wife anyways I'm up to $100 trying to get us add on and I still have nothing not sure what my next step is

Number transfer

My phone number did not transfer correctly from my old provider. what can i do

Resolved! Community problem again? clicked on post but didn't work

hi all,Community problem again? clicked on post but didn't work anyone has same experience?

Billing

Got double charged this month 11.30 on dec 14 2022 and Jan 12 2023

Resolved! Just submitted a support ticket, but nothing shows up in my "sent" messages

I just submitted a support ticket. The confirmation dialogue said I could view a copy in my sent messages area, but when I click the link, there's nothing there. Should I be worried that it didn't send? I do have a support ticket number, so in theory...

Resolved! Receiving abundant calls from a call center that is bouncing calls around the world.

Recently I've been getting numerous calls from a call center that is bouncing calls from all around the world. When the line picks up, it sounds like it's a call center from India, from the way the voices and music sounds in the background. After abo...

Resolved! cs_agent

I cannot access my account. I've reset password and I know my email is correct. I have to change details and now exceeding amount of login attempts, how do I get access?

Resolved! Voicemail

How do i deactivate voicemail?

Resolved! Unable to receive calls or texts

My phone was working fine until yesterday. I am able to send SMS, make phone calls, browse the Internet, but cannot receive SMS messages or phone calls - calls go directly to voice mail. Message app using data works fine. I have restarted phone, ...

Resolved! Incoming calls and self serve not working

I am unable to receive incoming calls since morning. Every time someone tries to call me it directly transfers to voicemail. Cannot access account (self serve) either.

Resolved! Refund

Hi. I switched my plan today because I used up my data. I topped up my account with 60.00. When I went to pay for new plan it showed my balance as 0.00 So I tried again wirh a 50.00 plan, and thst didn't go threw. I then got the 40.00 plan and it we...

Voucher top up doesn't work - website doesn't update my payment.

My account is suspended, but it says on the website I can top up and reactivate my account. I put a $10 voucher yesterday, which is registered on My Public mobile profile, but when I try to top up another $10 voucher to reach my plan, it tells me top...

Your system is down again

I received message that you didn't receive my payment. I have autopayment set up from visa card.Other thing, I can't even sign in on my account.what the hell is going on there???

Resolved! Move my public phone number to a new public account

My aunt has my public mobile number under her public account. I want to start my own account and move the number and plan to my account. Is that possible?

Credit Card denied

I have always paid by pre-authorized payment. There are sufficient funds and the Credit Card details are the same as those registered? Why are you suddenly this month having a problem with this? Please and thank you.

Resolved! Reactivated account - nothing works

Hi, I just reactivated my account and nothing works, can’t send receive texts or calls. It says out of minutes, account is active with proper plan, have done all the troubleshooting I found on this site, tried 2 phones. Nothing seems to work. It’s be...

Resolved! Hawaii - US Roaming

Hi,I will be travelling to Hawaii February 19-25, I was wondering if the US Roaming - 1 GB Data (15-day) included Hawaii I could not see anything in the fine print.Thank you,Chloe

Resolved! auto pay

why was my account suspended when i have auto pay set up since i started using public mobile please respond to me in a email and why did i have to make a payment with my credit card just to get my account un suspended this bis very confusing

Resolved! Can't make a call

Hello, I have unlimited Canada wide calls..For past two days I'm not able to make a call!Thanks

Resolved! can't log in to My Account

Hi I can't log in to My Account. I enter my user name and password and get to a page that appears to be loading but doesn't. Is this a website issue? when will it be resolved?

Resolved! Account Change and retention of credits

My new billing shows my plan has changed. I did not change it! I want to change back to 3G $25/month but want to retain the credits I have. How do I do this.

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Activate my sim card

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