Phones

[Mimi49]

I can’t receive phone calls from people but I can make calls from my phone

[esjliv]

@Mimi49 how about texting and data, do these services work okay?

Have you been having services working fine for you until recently, or has this always been the case?

Ensure your My Account status is Active and perhaps check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

Try one or more of the below:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*perform a reset network settings on your device

If issues persist, submit a ticket to CSA to check on your account or local area.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[HALIMACS]

@Mimi49 

you can also try your public mobile Sim card in another known to be working device to exclude whether it’s a device issue or a service issue.

[softech]

@Mimi49 what kind of phone is that?

try changing your Preferred Network type or Network mode to 3G only or WCDMA and see if it helps for now 

and check if you have better reception when you are in another area

[BKNS27]

@Mimi49 

If you just ported your old number to PM and reply to the text with YES confirming you are porting over to PM within the 90 minute window.

Just reboot your phone by powering off the phone then power back on.

If you missed replying to the text then you need to contact a CS_Agent to restart the porting process.

[HALIMACS]

@Mimi49 

Have you newly activated here, and if so, did you respond yes to the port authorization text from your prior provider if you were moving your number from there to here?