yesterday
I recently entered in a prepaid PIN, and within days I was told it was no good. I tried again today and it said my account was suspended. Please help!
hi @WarrenChainsaw
you meant voucher pin?
you will need to ask PM agent to help. Please submit a ticket with CS Agent using Chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Ticket", Then click the following in order: "Account Management" , "Log In". (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email") If any issue with ticket submission, you can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
