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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1173 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29912 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41715 Views
  • 186 replies
  • 29 Bravos

Request to Cancel My Plan

My dad has an active account that he needs to cancel. He is unable to do so as he is no longer in Canada and doesn’t have Wi-Fi calling activated on his phone. He is not receiving the OTP to log in to his account. i have already been charged twice fo...

Ashok000 by Great Neighbour / Super Voisin
  • 207 Views
  • 4 replies
  • 0 Bravos

No Service

 My account shows payment, but my phone is saying no service. Went online to my bank and shows payment payed

Gregr96 by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 2 Bravos

Email change on account

I need to change the email associated with my account. Can someone help me to do this please

KamiC2001 by Great Neighbour / Super Voisin
  • 91 Views
  • 1 replies
  • 1 Bravos

Spam Callers

Can I select an option for callers to press a number prior to the call coming through to help avoid spam callers?  I believe Koodo and/or Freedom have this feature.

Bob80 by Great Neighbour / Super Voisin
  • 178 Views
  • 5 replies
  • 1 Bravos

Call

I need a agent to call me it is very annoying to go through this

Nick38 by Great Neighbour / Super Voisin
  • 267 Views
  • 8 replies
  • 1 Bravos

Not receiving calls

I am unable to receive any calls from anyone. I am not receiving verification codes via SMS. I not cannot access this account with public mobile because it’s sending SMS to my number I am not receiving. I wish I could talk to a real person about this...

Mgh88 by Great Neighbour / Super Voisin
  • 195 Views
  • 4 replies
  • 0 Bravos

Changing iPhone telephone number

Question # 1: How can I change my iphone number registered with Public Mobile?Question # 2: Will I need a new SIM card for the new telephone number? 

Dieuki by Great Neighbour / Super Voisin
  • 120 Views
  • 2 replies
  • 0 Bravos

Address change

Trying to change my address and the web form is telling me it is an invalid address. It is a valid address, so what is the solution?

a86100 by Good Citizen / Bon Citoyen
  • 285 Views
  • 9 replies
  • 0 Bravos

Puk code

Hi dear I need my puk code for my sin card please?

Dailenis by Great Neighbour / Super Voisin
  • 101 Views
  • 2 replies
  • 0 Bravos

Unable to call out or receive calls

Since yesterday (Dec. 11), I cannot call out or receive calls. No dialing sound. Texting and mobile data are working. Received multiple voice message alerts. Restarted handsets and re-inserted SIM card multiple times, still not working. Please help.

Nathan_Kwong by Good Citizen / Bon Citoyen
  • 412 Views
  • 15 replies
  • 1 Bravos

why I can't make any phone call ?

My CURRENT SUBSCRIPTION include Unlimited Canada-wide Talk;Unlimited International Text;but when i try to make a phone call to another number ,telling me I used all my talking minutes? that's insane and can't raise tickets . the service sucks !I hope...

dalinqin by Good Citizen / Bon Citoyen
  • 234 Views
  • 8 replies
  • 0 Bravos

Not able to receive texts and calls while in US

I'm in US, I have a Ca-US-Mexico roaming plan, and not able to receive any texts and calls, while data works and I can make calls just fine. This is urgent as I have to confirm a payment and I cannot receive the verification code through SMS! 

lucb1 by Good Citizen / Bon Citoyen
  • 326 Views
  • 9 replies
  • 0 Bravos

Resolved! Weak signal in the last 4-5 days?

Hi, apologies if it's been asked already, but is anyone noticing their PM signal went down a lot? I typically get 4-5 bars, but now I'm hovering around 1 and sometimes none. I'm on the east coast (NL), in case that helps, and I'm using a Unihertz Tit...

mh1983_2 by Good Citizen / Bon Citoyen
  • 153 Views
  • 3 replies
  • 0 Bravos

Porting my phone number

The public mobile site says that it takes around 5 hours to port the existing phone number. However, I activated my SIM and requested the phone transfer yesterday but the transfer has not been made yet. I didn't even get an update despite sending mul...

yasirdildar by Good Citizen / Bon Citoyen
  • 544 Views
  • 22 replies
  • 0 Bravos

SIM card blocked although I am paid up and on subscription

Suddenly this after noon between 6:00 PM and 7:30 PM my phone wouldn't work and I got a SIM Card Blocked error. I have the "Emergency calls only" symbol as well.I took my SIM card out and put it back and rebooted but to no avail. 

ssumcell by Great Neighbour / Super Voisin
  • 184 Views
  • 4 replies
  • 0 Bravos

Re: CAN/US /MEX plans are finally here community

There was a link for CAN/US/MEX to include long distance minutes with the plan (500 Minutes LD to UK,India,etc)I remember when clicking on it , it was showing LD minutes to UK , Thailand etc... in the proposed plan, but after login in and checking th...

alegator_23 by Great Citizen / Super Citoyen
  • 211 Views
  • 2 replies
  • 0 Bravos

Spam calls increased

Lately receiving lot of spam calls on PM numbers. Sometimes even the phone will display spam as id. Most of them are the same area code as mine so I tried to call back couple of times but as usual the number is not in service. Anyone found any soluti...

Rajaji by Good Citizen / Bon Citoyen
  • 292 Views
  • 7 replies
  • 2 Bravos

S24 ultra set up stuck at SIM transfer

I recently purchased a new S24 Ultra from Samsung (unlocked). I am setting up the phone and it foes not let me get past the 'Transfer SIM' screen. My options are to scan a QR code or transfer from my phone. Neither of which Public Mobile lets you do....

OliverH43 by Great Neighbour / Super Voisin
  • 401 Views
  • 10 replies
  • 0 Bravos

Did not receive referral money

I recently referred someone to use Public mobile. It has been over 3 days and they have recieved the $10. However, I did not receive anything for referring. Any way I can get the referral incentive?

C123456 by Great Neighbour / Super Voisin
  • 234 Views
  • 2 replies
  • 0 Bravos

Texting

Why can’t I text any other phones besides an iPhone? I could before now it’s not working 

Resolved! 3G switch to 5G?

I’ve been a long time user of public mobile. Originally 3G only but since paying for 5G what do I need to do to get 5G?  I have an iPhone 11 Pro Max.  Any help would be appreciated in advance. 

Koa by Good Citizen / Bon Citoyen
  • 260 Views
  • 6 replies
  • 0 Bravos
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