Community

Customer service

Does anyone know how I can connect with a customer service agent?  I’ve tried multiple times and it keeps looping me back.  

Incoming call issue with Bell-routed dedicated lines on Public Mobile

Hi, I am having a strange incoming call issue and I am trying to figure out whether this could be related to Public Mobile, my iPhone, or the other company’s routing system. I have an iPhone 13 and I am with Public Mobile. My phone number was origina...

Change subscription

Hi, my current plan hasn’t ended yet, but I want to switch to a new plan. Can I activate the new plan right away, or do I need to wait until my current plan expires?

No eSIM no activation but they have my money.

Need help

How can I talk to a human

My service isn't working anymore, can't login because the system sends sms to verify identity and don't have service now. Unable to find away to reach anyone except for a stupid chatbot. Worst customer service experience ever.

Subscription not activated

This is in regards to my subscription not activated error.   ***Message edited by CSA_PM to comply with the Community rules.

eSIMはダウンロードできますが、何度試しても有効化できません。

I've turned off all other eSIMs, restarted my device, deleted and reissued the eSIM, and tried again, but I still can't activate it. I'm also having trouble submitting support. I've filled in all the required fields, but I can't submit a ticket or ev...

Forget my Number

I used public mobile last year and I was using a sim number. From last few months I’m am not using public mobile. I want to know my number that I was using. If there any way I can check that?

iPhone 17e

Does anyone have a PM account using an iPhone 17e?  The IMEI verification is telling me that my iPhone 17e is not compatible with PM.  I was trying to purchase an eSIM but ran into an error.  CS_Agent is telling me that that is the problem... that my...

LOGIN

Hi I have been trying to sign in to my account and it won’t let me I would like to pay my bill and continue this service . My account has been locked or something 

Inquiry About Opening a New Line

Inquiry About Opening a New Line Hi, I am a new customer and I currently have my own phone and phone number. I am interested in opening an additional line with Public Mobile and would like this new line to have a separate phone number. I am intereste...

Public Mobile - they didn't give me the plan I signed up for on March 30

Posting here because the website currently has a problem with submitting a ticket.I signed up on March 30 for the 80GB USA MEX CAN plan for $25monthly ($50 minus $25 credit for 2 years). I got charged $33.90 on that date for the 80gb USA MEX CAN plan...

lost phone

My daughter lost her phone and can't remember the email or password to get in her account i already got a new sim and phone for her just want to transfer the number to that sim. any help will be greatly appreciate 

Re: Can't activate my subscription from my account

Do anything and everything in your power to open a ticket with CS - going through this for the second time myself, and there is no way to resolve this on your own.

How to pay with a voucher

Subscription not activated

Getting the error "Subscription not activated: something didn't go right while activating your subscription. Click below to contact a customer support agent." when I finish step 6 and try to port my number from telus.I tried on the app to contact sup...

sim change

hello, I have purchased a new SIM, hopefully will solve my issues.  How do I switch my account over 2 the new sim?

wanting to peacefully leave with my refund

I needed a phone line, unfortunately it was much easier to pay for the service than receive it.. would kindly like to leave with my refund

Puk

Hi there, I was attempting to put a pin # on my sim card due to advice from instagram but obviously, I made a big mistake and have no phone service.  I need a PUK code from public mobile.  Please help.

Subscription Lapse

My payment due is april 11. I cannot deposit funds until april 24. Question is: If I use Reward points for Add-ons such as Data or Calling Plan, will my phone be suspended for Non-payment to the account?thanks

Subscription Not Activated

I am trying to activate my subscription through the app and it keepd giving me the message subscription not activated something went wrong contact a customer support agent 

People call me and it says number disconnected

I've paid my bill and when people try to call me it says no longer in service, but I can call them and get through, what's going on?