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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 3903 Views
  • 102 replies
  • 9 Bravos

Resolved! Planned Changed but I didn't do a thing

I was paying $25 a month but this month when my plan automatically topped up it switched to a new plan... $40 for 15gb. Can someone help me understand and provide info of how I can get my old plan back. I would like the $15 bucks credit to my account...

pmoore by Good Citizen / Bon Citoyen
  • 176 Views
  • 6 replies
  • 0 Bravos

Resolved! did not receive my phone

Hi, i ordered a phone from Public mobile and to date i have not received it; how can i find out where it is ?

Strange data issues across two phones

Both my mom and i have the same phone (LG G8x) and have the same $25 PM plan but we both have differing issues.On my end the Dominos website will not load using mobile data about 75% of the time. This has happened to me in 3 different cities and if i...

G6 by Great Citizen / Super Citoyen
  • 192 Views
  • 8 replies
  • 0 Bravos

Extremely FRUSTRATED

I dont know who to contact ....my line is not working. Which is costing me revenue. Customers have my number and cannot reach me. I need my telephone number which I've had even before public mobile came around. Please contact me to solve this asap

Craig007 by Good Citizen / Bon Citoyen
  • 315 Views
  • 19 replies
  • 0 Bravos

Returning a pre-owned phone

I recently purchased a pre-owned phone less than 30 days ago. According to the Public Mobile representative, the ticket that I submitted should be resolved within an hour. It has been 3 hours and I still haven't gotten it resolved. I submitted anothe...

hrod by Great Neighbour / Super Voisin
  • 113 Views
  • 6 replies
  • 0 Bravos

I can't pay using 2 credit cards

for some reason the auto pay function stopped working.I have a credit card on file which is fully paid-up and PM isn't charging it. Error msgI just attempted to enter a new credit card - it also isn't being processed; Error msg I try calling 611 from...

PMdropout by Great Neighbour / Super Voisin
  • 119 Views
  • 4 replies
  • 0 Bravos

Redeem Voucher Button Not Visible

Hello,I've noticed when I'm in the dashboard for my account there is an image that says click the button below to redeem vouchers but I don't see any button there. I am aware that I can phone 611 to do this but I would prefer to use the website. Anyb...

Ckom91 by Great Neighbour / Super Voisin
  • 119 Views
  • 6 replies
  • 0 Bravos

rewards

I referred a friend who stayed with public mobile for 4 months. However, I stopped getting the rewards after 4 months.

nk6 by Great Neighbour / Super Voisin
  • 111 Views
  • 5 replies
  • 0 Bravos

I want to refund my available funds before cancel my plan

Hello there I am planning to cancel my plan, because I do not need this plan and phone any more.I can cancel my plan by not paying the payment, but now I have 25$ funds which I accidentally pay it by credit card.Please let me refund the 25 funds whic...

yigisports by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Resolved! Incorrect IMEI during activation

Hello I input an incorrect IMEI during activation and the link sent to rectify is not working. Can anyone help me? 

akeele289 by Great Neighbour / Super Voisin
  • 134 Views
  • 5 replies
  • 0 Bravos

International Texts

I'm not receiving international texts here in Canada despite the plan saying I should.

JPM1 by Good Citizen / Bon Citoyen
  • 194 Views
  • 7 replies
  • 1 Bravos

Is password reset on your website working?

Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.

mbhallaji by Great Neighbour / Super Voisin
  • 125 Views
  • 5 replies
  • 1 Bravos

US Roaming Data-only vs Talk&Text

I'm wondering if I purchase a data-only roaming add-on if I can use Facebook Messenger to send messages? Do I need Talk&Text if I only use Messenger for contacting people?

haiven by Great Neighbour / Super Voisin
  • 134 Views
  • 8 replies
  • 0 Bravos

3g to 4g= bad service

Hey, I live in rural BC and travel a lot around the area. I was on 3g for a long time and had a great experience, and then recently switched to 4g, and now I have poor service, dropped calls, no service where I would normally have service and texts n...

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Lorn by Good Citizen / Bon Citoyen
  • 261 Views
  • 18 replies
  • 0 Bravos

Resolved! Calling uk from Canada

I see this has been asked in the past but I only see the resolution to get a refund.   I’d like to — no have to call the uk- I’ve added the extra minutes but am unable to call I keep getting 8uv1 - your call cannot be completed as dialed.    How do I...

Owize1 by Great Neighbour / Super Voisin
  • 176 Views
  • 8 replies
  • 0 Bravos

Resolved! sim card new sevice

it's been 5 business days since ordering my sim card online for Nova Scotia Canada...any idea on expected timelines so I can initiate service as a new customer?? 

archer19571 by Great Neighbour / Super Voisin
  • 111 Views
  • 2 replies
  • 0 Bravos

US add on

I have a receipt for purchased add on but it isn’t activating.

Mikecooper by Great Neighbour / Super Voisin
  • 192 Views
  • 12 replies
  • 0 Bravos

Resolved! Can't log in

When I try to connect on my phone I put my email and password and it immediately goes to a page expired. When I do it on my computer 80% of the time it goes to a permanent loading screen and 15% of time it gets through but then wants to check if it's...

CuriousGnome by Great Neighbour / Super Voisin
  • 105 Views
  • 3 replies
  • 0 Bravos

WI-FI Calling

I have a Samsung Galaxy S20 FE 5G.Trying to Access WI-FI Calling feature, but no luck.. Does not come up anywhere.Is it My phone or Plan?Thank you

waynecole by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Unable to log into account

I’m trying to upgrade my plan on my phone but when I try to log into my account, it keeps saying that either email or password is incorrect. I’ve been locked out several times and attempted to reset password with no luck.

Jakedog by Great Neighbour / Super Voisin
  • 86 Views
  • 2 replies
  • 1 Bravos

Maintenance time

Can someone please tell me when the maintenance is gonna be done by for today? I tried messaging CS_Agent but that account profile hasn't been online since last year. I unable to pay for my phone plan because of this maintenance going on so I need to...

Rebecca_Vamp by Great Neighbour / Super Voisin
  • 136 Views
  • 4 replies
  • 0 Bravos

My account

Trying to active phone but oops comes up when trying to renew 

CraigPetersen by Great Neighbour / Super Voisin
  • 143 Views
  • 5 replies
  • 0 Bravos

Resolved! Reactivate out of service SIM

 Hi who should I contact to reactivate my old number which is out of service now because of disuse.

Amin1360 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Oops! This Page is down....

I tried to sign into my account, but I was taken to an error page. I click on "Go to My Account Page" and the same error page appears. Site need maintenance? I saw another thread that mentioned turning off ad blocker for the website. I tried that and...

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APugh by Good Citizen / Bon Citoyen
  • 220 Views
  • 7 replies
  • 0 Bravos