Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hello,How do I cancel my subscription and remove credit card details from account?Thanks,
Hello,I recently purchased a mobile plan, however I am unable to activate my subscription through the mobile app, asking me to contact the support.How can I get assistance with that?Thanks
I scheduled a plan change a few days ago (last Friday) which was showing up in my app as an upcoming plan change but now that the maintenance outage is over my app no longer shows the upcoming scheduled change. So I went into the Payment section to s...
Hi,I am unable to update expired Credit Card info for a few days now. Getting following error "notAbleToProcessRequest".Tried different browsers, incognito mode, clearing cache and cookies. Nothing helped and now my service is cutoff..
Hello, I want to share my experience with the PM app. It was stuck in a loop. Multiple attempts to login and it would repeatedly take me back to the login page. (I received the text 2fa then it would restart the process)I was checking the box Labeled...
I have been with Public Mobile for years, with no issue. Today, I wanted to check my account for billing on the PM app on my iPhone, and was greeted by a "Let's complete your activation" screen, with 2 options to "resume activation" or to "go to log...
I only have the 250mb plan but ran out so I added 1gb add-on. I went to check my data usage and it shows unlimited. Can someone please explain? Thanks in advance.
I have holiday giveaway data add-ons from several years back that never expire. It all works fine until the scheduled maintenance happened on March 4-5, 2025, and after that I find my data add-ons become incompatible.I wonder why this happens? Is it ...
Had an old subscription of 3g 2GB $21.First of, got no notifications to let me know that the subscription increased to $25. Secondly, last month changed to 4g 10GB, $25 and when I checked this month it's the old 2GB subscription. Please update my su...
Hey everyone, I switched to PM from Bell last night at 9pm. Now both my sim have the same number. Any incoming calls are going to my bell sim and I can make outgoing calls from my PM with the same number as well. The PM app shows my old number but no...
I signed up for a plan using my daughter's referral code last night as my family members are all using Public Mobile. However, I had issues installing the eSIM and had to purchase a physical SIM from a Telus store for $10. I have a couple of concern...
I lost my connection to public mobile at exactly 10:00pm EST today. When will service be restored? I’m using an e-sim on an iPhone 14 Pro.
When I make a call, it says: Sorry we cannot complete your call. Since you don't have an active plan on your account. I do have an active plan and it's paid for. Normal?
I signed up today after reviewing plans for many days. It listed as 39$ but was shown when signing up as 35$. Any ideas?
I was charged twice from my account for my plan, how do I request a refund?
I’m trying to signup as a new member so I did it on the website then it told me to download the app to download the eSIM, on step 6 it told me there was a “subscription not activated, please contact us for support” I hit that button and it sent me to...
I currently have the following subscription:75GB of data for use within Canada, US & Mexico at 5G speed up to 250 MbpsUnlimited Canada, US & Mexico minutes and messaging plus unlimited international text and picture messaging1000 monthly long-distanc...
How many US minutes do I get with 15 day US. roaming talk and text for $15 I have $15 plan with 100 minutes
Somebody claiming from Telus called me saying I was a public mobile loyal customer and was upgrading me to a better Telus account with a free phone. I want to know if that was legit cause he started to ask my details like name and date of birth. Also...
I need a Written confirmation from the cellular company of date and time you notified your wireless service provider of loss or theft. How can I obtain this?
My subscription was stopped because I was issued a new credit card recently. I have since updated the new card but it won’t charge the card for me to resume service.
Hello,I have used my Public Points to redeem $15 credit for my $15 plan. I've redeemed the credit in August 2024, and twice in January 2025. None of the redemptions have worked, and I continue to be charged in full for my plans via Autopay.Do these p...
My husband cannot remember his email address and his credit card has expired and I think his account is now suspended. How can he create a ticket?
Hi I subscribed to the 29/month plan in December 2024, and since then I have been charged about $17/month until this month, it's back to 34 after tax, I am just curious about where the waiver amount come from for the past 3 months' charge.Thank you!
I purchased public mobile plan last night and tried to install esim,but it was not working. I bought a physical sim to install it..but I don't know how I can transfer my original phone no.. keep sending a code to my phone no which is not active.Is th...
Is online payment down? I have tried to pay for 2 days now and it keeps say try again later or use a different payment. which I did and got the same message.
I have just confirmed service after some porting issues. I have created an account on the PM App. When I login it takes me to a versification process and the first step sends a code to my email. Then it asks me to provide a second verification and as...
I tried to install esim but it's not working. So I came to purchase the physical sim but to access my account, it only let's me send a text message to my phone number which is not working. How do I replace my sim card?
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