Double payment

[Mtlguy]

I was charged twice from my account for my plan, how do I request a refund?

[BKNS27]

@Mtlguy 

If there was a double payment. The extra payment will stay in your account as credit for the next month bill payment.

If you rather have a refund but it may take a few weeks to process. Contact a CS_Agent as per @HALIMACS  instructions.

[abtest]

@MtlguyAny chance you did a plan change and didn't chose to have it start on the next renewal?

[slusagm]

where you see the double payment? if you see 2 lines on the Payment history on My Account, those are not double payment.  PM breaks down a renewal into 2 lines instead of just one single line

[HALIMACS]

@Mtlguy 

Firstly, make sure the 2nd payment has 'settled' from your payment card and isn't just pending.

Then, if you're sure it was paid twice, then confirm the payments on your self-serve account display as twice.

Then contact the customer support agents to refund it.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system by clicking here , then Contact Us,  or, 
2. Send a private message to Customer Support Agent by clicking here.  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.