inactive phone

[garwood]

My phone is inactive due to missed payment due to comprimised account. I paid the amount on *611 and it worked but now inactive again. Now *611 does s=not recognize my pin. Help

[slusagm]

so, you cannot login My Account?

to get the service back, pay by voucher.  Buy a voucher from Shoppers Drug mart or London drug and load the voucher by calling 1855-4PUBLIC

for account login problem, as PM to help.  Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage        

[Handy1]

@garwood  Did you try and reboot the phone ? Maybe try that if you haven’t already , but if you need support to investigate 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage