Can't call 310 numbers

[LucasFrost]

I'm trying to call 310-6789 and keep getting "Public mobile here. Sorry, your number can't be completed as dialled. Please try again."

The number is legit - there is no area code. It's for mental health services in BC. I've tried adding area codes suggested in other public mobile forum posts but they didn't work.

What do I have to do to be able to call this number?

[hTideGnow]

hi @Xeejem from what I understand, it is only a best effort requirement to set the 310 phone numbers.  310 is just a convinence and can't be compare with 911

[Xeejem]

I just want to add that I also have trouble calling 310 number. It is adding a lot of nuances. If 310 numbers are something should be supported like 311 or 911. There are some places only publish the 310 numbers and don't have alternative means to call them. I think we should write to CRTC about it. 

Edit: After I added my reply, I went ahead to complain it to CRTC. 

[softech]

@LucasFrost 

for non emergency, try this :  1-866-872-0113

and just some background:

310-xxxx are  special numbers and suppose  will be dialed 'intelligently' without requiring an areacode.  Not just PM but some cellphone companies don't recognize 310 numbers at all or not able to calls successfully all the time 

[LucasFrost]

Thank you for your response - the number I was looking for was the non-emergency line, I was hoping to avoid tying up the crisis line but I'll give it a shot and see if they can transfer me

I appreciate you getting back to me

[LucasFrost]

You're all good - I recognized it as a joke and I'm not upset just having a difficult day. Thank you for getting back to me 

[hTideGnow]

---

@LucasFrost wrote:

Is there any way around it? I don't want pizza I'm trying to access mental health resources 

---

HI @LucasFrost 

the pizza was just a joke.

i posted you the number already 

Call 1-800-784-2433 or dial 9-8-8 instead

[LucasFrost]

Is there any way around it? I don't want pizza I'm trying to access mental health resources 

[hTideGnow]

hi @LucasFrost 

you are in BC now and you have a BC phone number?

not all 310 can be called, you can called Call 1-800-784-2433 or dial 9-8-8 instead

of you can ask PM to properly add the 310 number to the system

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437