07-25-2025 08:32 PM
07-25-2025 08:58 PM
If the message is asking for a SIM PUK then contact a CS_Agent by clicking on the Chat icon and type in Submit a Ticket for an agent to help you.
07-25-2025 08:42 PM - edited 07-25-2025 08:44 PM
@temima what was the exact message? There are different scenarios which will determine whom to contact.
But you can use the chatbot to connect for assistance and they will guide you accordingly.