I need a written confirmation of date and time you notified public mobile of theft

[nancydrader]

I need a Written confirmation from the cellular company of date and time you notified your wireless service provider of loss or theft. How can I obtain this?

[BKNS27]

@nancydrader 

I also assumed you login to your account and clicked on Report Lost/Stolen Device in the Account tab. It will probably have a date indicated.

Otherwise, contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

 

[Phil_Adelphus · Accepted solution]

@nancydrader  Open a service ticket with Public Mobile support at the chat icon bottom right of this page.  If that doesn't work then send agents a private message  using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

I assume you used the lost or stolen facility in your account?  Perhaps you took a screenshot for proof, or is that not adequate?