Purchasing add-ons instead of new account plan, refund

[jenrobbins22]

I purchased a new account plan for 30GB in september and it did not take effect, I was notified repeatedly that I was running out of data and so I purchased multiple add-ons. I see that my new account purchase did not take place in September and was not applied, which is why I continued to run out of data. I purchased again today (would like confirmation this was applied) and I would like at least a few of my data add ons refunded. It was very difficult to receive support during this time and it was unclear why I continued to run out of data after purchasing (or so I thought) the 30GB plan in September. Thank you

[hTideGnow]

hi @jenrobbins22 

how many accounts you have? do you have just one account? 

Please use Incognito/Private/Secret mode on your browser to login My Account and check if the addons are there, maybe check the payment history page

Yes, if you got it multiple times and never able to use,  submit a ticket with CS Agent and see what they can do 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[HALIMACS · Accepted solution]

@jenrobbins22 

public Mobile rarely offers refunds, unless they were at fault for the provision of a service.

you can try your luck with a customer support agent, if you ask nicely and explain the situation. They might apply the credits to your available funds if anything

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