Account closure confirmation

[fosterkaitlin91]

I’ve transferred my phone number and started up with a new carrier. I have received nothing from PM to confirm this closure. My account on the website shows nothing though the help articles say it will plainly state the account is closed. I need written confirmation by email how do I get this?

[hairbag1]

@fosterkaitlin91 

once you successfully port away from Public Mobile, your account at PM is automatically deactivated. Just keep an eye on bank statements next 30 days...just to be sure.

added...there is no official confirmation and if you need official documented proof, you should click this link to message Customer Support with your request.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437