Pls help, Do I get any text when port is completed and how long does it take?

[Samin3]

Hey everyone, I switched to PM from Bell last night at 9pm. Now both my sim have the same number. Any incoming calls are going to my bell sim and I can make outgoing calls from my PM with the same number as well. The PM app shows my old number but not receiving any calls. 

Its been around 8 hrs since I switched if that helps. 
Any help will be much appreciated 

[hairbag1]

@Samin3 

Not sure if it has anything to do with the scheduled outage announced yesterday...

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[Phil_Adelphus]

@Samin3  Just checked and there was nothing in my inbox. Do u mind sending that again?

Just to make sure you're looking in the right place, your inbox is at the envelope icon top right of this page.  If you don't see an envelope then tap your avatar to access messages.

[Mxt]

@Samin3 Please check your PM again! Thanks.

[Mxt]

@Samin3 PM porting team hours: 8am – 10pm ET.

[Samin3]

Just checked and there was nothing in my inbox. Do u mind sending that again?

[Mxt · Accepted solution]

I have sent you porting support team number. Check your Community inbox and call them.

[Samin3]

Just did a reset of my network settings and the phone rebooted itself. Tried calling my number from another phone and it went to the bell sim unfortunately. 

[Mxt]

Please try to reset your network settings and reboot your phone.  Let see how it goes!

[Samin3]

Yes sir. I did get the text and replied “YES” within a min. I didn’t reset my network settings but did restart the phone. Thanks for your reply 

[Mxt]

@Samin3 Did you get a SMS message from Bell asking to confirm if you'd like to port your number to PM? (Should reply Yes with 90 minutes).  Did you reboot your phone? Try to reset your network settings and reboot your phone again.