Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to unblock a long distance number? (Security flaw)

Hey so since I can't talk to customer service (there is none) and when I can the UK number +44 telus says its blocked and to call 611 which does absolutely nothing and only asks for money, how on earth do I unblock a number? I really need to call the...

Resolved! Promotion on my Account

Hello Public Mobile, My plan currently has a promotion of 500 Canada Wide Long Distance Minutes Bonus, how can I use this promotion?Do I need to activate this promotion? How long does this promotion stay on my account? Thank you,Fayyaz

Resolved! Invalid number and e-mail

I don't recall ever creating an account. When I enter my phone number and e-mail address, both are invalid. How can I create an account to manage anything?

Resolved! Hi can I set a notification through text on my phone if my sons account goes over the 500MB?

Resolved! Locked out of my account

I’m locked out of my account. Don’t know my PIN number or security question to pay or change my credit card

Resolved! Locked out

I'm locked out of my account. Everytime I try to reset the password it let's me apparently reset, then I try the ne password and it locks me out. I can't even create a ticket a d I'm in the US now and have been trying to get s plan while I'm here si...

Resolved! My 4 digit PIN is not working

Hi, I am trying to reactivate my phone line and I entered the Correct PIN but it is not working. Can you please help me? Thank you.

Data is not working and not showing up under usage

It has been a while that free 250MB with $15 plan data is not available for me. It shows up under plan but not under usage and my phone has never been able to use mobile data. Is there a reason why this might be a problem? Checked settings - they are...

Phone plan

Won’t take my payment

Resolved! can not send or get text messaging pictures any more

Yes the " Subect " is my question , before it was all working fine , but now I can not send nor get text messaging pictures , use to work very well before now can not send or get pictures , plan is always the same one , so why is this happening , ha...

Resolved! Cant submit ticket

The front microphone on my CPO Iphone 8 doesnt work, and when I try to fill out the ticket form it will not complete. When I get to section 2, Complete additional issue details, it will only allow one of the clicked boxes to stay highlighted. It asks...

Resolved! Tax receipt in detail

Would like to request a copy of my invoice reflecting the payments specifically showing tax paid towards my account before leaving public mobile if possible. i have my account information and everything and i previously requested/received this info ...

Resolved! Texts are not being delivered in timely fashion

Intermittent issue with texts not being delivered in a timely fashion, long delay sometimes and also calls not connecting sometimes?

Resolved! Net Gear Hotspot

Hi, I have an LTE capable Net Gear Mobile Hotspot unit currently sitting idle. I was wondering if I were to buy another Public Mobile Sim Card for it, could it share the existing cell number and use the data plan I'm on? Thanks.

Resolved! Points for plan Upgrade

I upgraded my plan from 35 to 50. When will I get the 5% points back?

Resolved! Help

I need to switch my old public number to my new public number can anyone help me with this since I can't talk to anyone

Resolved! Payment

When I added my new payment card it automatically charged my account $52 without knowledge because when I added my card it immediately switched to a screen saying my charges were $56 so I submitted the payment but later found out that it had already ...

Resolved! How to fix data

My data is not working. I tried everything recommended by the chat box, and still no success. Please advise.

Resolved! Sim number not valid to open an account

Hello,I'd like to open a new account but my SIM number is 30100 and not 30000 as requested.Do you have any idea so I can go ahead with a new account please?Thanks for your help

Resolved! SIM name

I need to input a SIM name on my phone. Do I enter my name or Public Mobile?

Unauthorized data purchase

Anyone else had a similar "unauthorized" add on purchase occur? I logged into the bf's account to write down his referral code when I noticed the available funds were not right and checked the transaction history and a $5/200mb data add on is showin...

Resolved! changing credit card info

My credit card expires soon, and I went to go change it, but there are no obvious options. 1) Tried to look everywhere in my profile2) Removed auto pay then tried to re-add it. All that happens, is my old CC was just auto re-added. Can Public Mobile...

Resolved! Cannot access account

My old email address is defunct and I cannot access it, since I have changed to the new one. Unfortunately, this old email address is associated with my Public Mobile account. Therefore, I cannot update info and change payment options to my account.

Resolved! Sim card

The SIM card received does not fit my phone.

Resolved! Calling Internationally - specifically the UK

Hi there, Can you buy an add on to a plan to be able to call the UK? Thank you!Lynn

I need to activate my account. I forgot my secret answer

Hi, please help me activate my account. I have forgotten my password and the secret answer to the question.please help

No service on my cell phone 5s

because, the phone says - Cellular Update Failed, Your iPhone cannot make and receive calls or access cellular data until it has been updated. Apple tried to fix the problem but it was unsuccessful. Apple cannot fix the problem, it is the Carrier ,P...

NOT COMPLEATED ACTIVATION

Hello Team, I have just activated the new line with your company, Public Mobile. However, my phone can't be reached out to your service which means the phone is not working even though I followed your direction. There is the sign " NO service" on my ...

Resolved! I need to get a new acct PIN number

Resolved! PM respond tme.

.