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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12416 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23507 Views
  • 183 replies
  • 25 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 154 Views
  • 0 replies
  • 0 Bravos

Resolved! Lost

My SIM card is lost in the Mail form October 

Resolved! Password reset

Hi my account is locked. I want to reset my password 

bhattikanwal by Great Neighbour / Super Voisin
  • 742 Views
  • 3 replies
  • 0 Bravos
srlawren by Retired Oracle / Oracle Retraité
  • 175 Views
  • 0 replies
  • 0 Bravos

Resolved! Account

 I want know if I stop paying for my account for a few months can I renew it after that and keep the same phone number and sim?

No service

How do I get service on my cell phone?  Already turned off and reset my phone settings.  The public mobile card in is my phone. 

Deb02 by Great Neighbour / Super Voisin
  • 540 Views
  • 3 replies
  • 0 Bravos

Resolved! Bonus data rollover

Does the bonus GB from the Diwali promo rollover if I don’t use it?  

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nathfreder1 by Good Citizen / Bon Citoyen
  • 507 Views
  • 2 replies
  • 0 Bravos

Resolved! phone purchase

I bought a phone from this site and want to return it. what is the procedure?

Rondo by Great Neighbour / Super Voisin
  • 577 Views
  • 2 replies
  • 0 Bravos

International text receipt failure

I am unable to receive an important text from Italy with a passcode. I have called the company but the text was sent and the problem is not from there end it seems. I was told to check my phone provider. I can't see any restrictions in my phone setti...

CLAD by Great Neighbour / Super Voisin
  • 924 Views
  • 9 replies
  • 0 Bravos

Resolved! How do I block Public Mobile announcement SMS's

I don't want to get any unsolicted SMS messages, including messages from Public Mobile.  The send me messages about consumer rights and misc. other things that I do not want to receive.  They also send me billing messages that I would also like to bl...

samiam123 by Good Citizen / Bon Citoyen
  • 2264 Views
  • 28 replies
  • 0 Bravos

Resolved! Broken my phone, trying to use an old Bell Samsung Galaxy s4 mini

Hello ladies and gents! I've unfortunately broken my old Nexus 5. The screen shattered and it's not even usable, it won't react. I've ordered a Pixel 4a but since it's from Best Buy, I'm afraid It'll take weeks before I get it.I need a phone because ...

Bret by Good Citizen / Bon Citoyen
  • 717 Views
  • 5 replies
  • 0 Bravos

Resolved! Links

When I send a link and recieve When I receive a link why does it come up as hyperlink not a image

AdamLove by Great Citizen / Super Citoyen
  • 1140 Views
  • 27 replies
  • 0 Bravos

Cannot Send/Receive text messages

Hi, I just ported in to this service on Friday and until Sunday morning I know that text messages are working fine. Until I noticed and was only told today by my friend that he couldn't send text messages to my number. Thanks to him cos I wouldn't kn...

Cjavier by Great Neighbour / Super Voisin
  • 362 Views
  • 1 replies
  • 1 Bravos

Resolved! Plan when moving

Hi! I have been using Public Mobile almost 3 years. My phone number is Ontario area but I moved to Quebec for living more than 1 year. I saw on the website , Public Mobile have a plan $28 for only QC. Could I can take that plan?One more thing, I thou...

KAI-2910 by Good Citizen / Bon Citoyen
  • 577 Views
  • 1 replies
  • 1 Bravos

Resolved! Changing phone plan.

I was thinking change my phone planfrom PM TO Fido but I already pay 3 month service. can I get refund or transfer fund to Fido?how does it work if I don’t cancel. How do I have two phone with same number from two different service provider. 

Denwong by Great Citizen / Super Citoyen
  • 645 Views
  • 4 replies
  • 0 Bravos

Promotions

Hello, I just switched to Public Mobile from Freedom, upon signing up for Public Mobile, I used a referral code and also signed up for the Black Friday promotion (I used my e-mail for eligibility)I am wondering how and when the process of the referra...

Ar-CS by Great Neighbour / Super Voisin
  • 628 Views
  • 3 replies
  • 0 Bravos

Resolved! How to update credit card information in my account

Hello everyone! Can anyone help me to update my credit card expiry date in my account for autopay?  I have autopay currently, but my card has now been replaced with a new expiry date..I can't seem to find the place to update this in my account.. Many...

Jennalynn by Good Citizen / Bon Citoyen
  • 607 Views
  • 1 replies
  • 0 Bravos

Resolved! trouble with setting up second phone on account

Hi, I'm setting up mine and my wife's phone - public mobile allowed me to set both up on the same email address and even sent the 2nd phone a welcome message but in the end the activation process failed and the SIM card will not work.Not sure what to...

warnandjenny by Great Neighbour / Super Voisin
  • 704 Views
  • 3 replies
  • 0 Bravos

Resolved! Monthly auto pay

Can you pay this with automatic withdrawal from bank account also or do you have to have a credit card?

Marieded45 by Great Neighbour / Super Voisin
  • 796 Views
  • 5 replies
  • 0 Bravos

Calls go straight to voicemail

I am in the USA and do not want to add another roaming add-on. I just want my PM phone number to be forwarded to another QC number. My settings for call forwarding are correct and they have been confirmed with either - *#21# (when non-conditional fwd...

cabarnak by Good Citizen / Bon Citoyen
  • 890 Views
  • 12 replies
  • 0 Bravos

Resolved! Password Reset

Sorry if this isnt the right board, but I have forgotten my self serve password and the answers to my security questions. How do I reset my password? Thanks!

ignatius by Great Neighbour / Super Voisin
  • 646 Views
  • 1 replies
  • 0 Bravos
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