Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I was connecting my Sister and brother’s phone to public Mobile. Accidentally entered wrong number to transfer and put .ca instead of.com on email, for 1 phone .So now cannot sign onto account as it calls for second verification which sends code to e...
None of the online links from My Account page are working (i.e., Payments, Profile, Usage History, etc). I've been getting the error below for several weeks. The Go to My Account Page link on the error doesn't work either - only way to get back to ...
My friend joined PM yesterday, she can call my phone (PM) and recive my call, but she couldn’t call out the other provider’s phone call like Fido, help please
My phone data still does not work but it Does provide data on Hotspot to my tablet!?I made changes to APN settings I found here in posts.Something is still not right?
I just joined public and my phone went well but my wife's phone we entered the wrong phone number as well as the wrong email address accidentally. I don't know how to contact the moderator to get these errors corrected as both contact information are...
My data usage record shows I used about 61mb of data on Mar 20 at 1:42am...I'm not awake at 1:42am, I'm asleep and even though my phone is on I am connected to my home wifi. What can account for this unknown, data usage?
My husband and I are on autopay but yesterday we've noticed that we couldn't get anything online even if our Data is turned on outside of our home wifi. Can you help?
On Tuesday, I bought the $15/month 3G plan (here) . On the website it says that it has "unlimited Canada-wide minutes", but on the self-serve page it shows "100 Minutes Canada-Wide Talk". Is this intentional or a mistake? (Or did I sign up for the pl...
Hello,my Dad is on autopay and forgot to update his credit info, so his service has stopped. I tried to login to his PM account to enter his credit card info, but he needs verification through email which he no longer remembers the password for. how...
Hi there, I haven't been able to receive or call out for several days. I have an iPhone 11, I've turned it on and off and airplane mode on and off. It's not a network issue since my partner uses public mobile too and hasn't had issues.
Having problems with voice mail notifications not showing that have a voice mail and have missed a couple of important calls. Reset phone network a couple of times. It is the service provider voice mail that does have this working and would like the ...
Signed up my wifes (rosemary) phone with my email address on PM account. I want to change the address to her email so I can sign up an account for myself with my email address. I was able to change the email address in the 'community' but not the acc...
I've been locked out of my email account.....tried everything. So now I can not renew my plan, can't get into my public service account ecause of it....tried calling g 611 but the call wo t go through
My phone account was set to renew to a new plan today, but it didn't.My phone stopped working so I logged into Public, I saw that the plan didn't switch like requested... I manually switched to a new plan and paid the fees.my dashboard indicates $0 d...
When I go to call out I get a message that I have no minutes available.I pay automatically each month and have used zero minutes this and last month.Trying to write a ticket but it does not accept my username or password. Have tried multiple ways.How...
I'm not a member. My mother in law is. Her husband has passed away, she's been trying to figure out how to speak to someone and it seems to be impossible. It's actually quite annoying. I had to make up this account. Like how do I speak to someone.
It's not the First time this happens, that my data usage that Public mobile counts is way more than what my Cell Phone counts although the dates are the same for both. Does anyone know a Solution? I tried submitting a Ticket to get hold of a Service...
Hi, I am a long time PM user and have had great service until a couple of days ago. When I am making a call the other person reports that my voice sounds distorted and robotic, they can not understand me. I can hear the other person clearly on my e...
Long time cutie here.. more than 5 years ago I bought 2 sims for public mobile.. this week the **bleep**ty 611 service finally broke and forced me to sign up online.. that's when the **bleeping nightmare began.. Not only could I not access MY Phone ...
