Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am wanting to change my email address on my account. Please provide me with the procedure/steps to to change my email address.
Just a heads up to everyone to keep a check on what they have been charged by PM. For my first renewal cycle I was charged the same amount twice. I thought one wouldn't be posted but both were. Now I reached out to the customer agent with a support t...
Hi, I was unable to update my payment method. Therefore, my service has been temporarily suspended. I cannot sign in using my email as a verification method, as the email registered on my public mobile account is no longer active. I can't sign in to ...
I asked to change my plan on the next renewal to the $40 15 gb but it is switching back to my original plan of $40 5gb. I changed it again for next renewal and hopefully it’ll stick
Hi everyone, Just made this account to ask about the holiday bonus. I replied with "YES2" on December 3rd to apply the bonus to my account. I logged into self serve today and have yet to see the bonuses applied. I actually still had last year's holi...
What is the cheapest plan available Thanks
Randomly I will get a notification that a text was not sent. This has happened every once in a while for a couple of months now and is only rectified when I restart the phone. I have never had this issue with any other providers and I know it's not...
I had to cancel my current credit card (I'm on autopay) and I would like to pay with my debit card. How can I make a payment? Is there someone I could speak with? Thanks, Roni
Anyone notice only two 4G plans now? $40 and $45 https://www.publicmobile.ca/en/on/plans#4G
Why I didn't get the bonus that was offer 2 GB bonus one-time data add-on and 500 international long-distance bonus minutes. All the friends that are Public Mobile get that bonus but not me. Why?
Has anyone heard if there is WiFi calling or will be in the future for the 4g plans?
My phone just got upgraded to Android 13 and it somehow erased the voicemail number. Now it keeps asking for the voicemail number in the settings. Don't see any such info in the Get Help section here. Anyone knows where to find it?
Hi I have a $25 plan and want to get another for my kid. Is there a better deal out there if I change my plan. Not really looking to spend any more. The $25 plan works fine for me.
I received a text on December 10th with the offer for 2GB bonus one-time data add-on and 500 international long-distance bonus minutes one-time add-on. Plus, it stated get a bonus 1GB of free data with Public Points. It stated to reply YES2 to hav...
I prefer to may manually (on-line) rather than with auto-debit. Month by month. Is this possible?
Hi.Back in October I received an email from Public about buying a preowned phone from Public will get $5 off from plan billing for 6 months. Offer will be expired on Oct 26th. I bought a phone according to the instructions in the email on Oct 23rd. T...
I have had a public mobile phone plan for a while now and have been very happy with it. I use my phone to hotspot. My partner is a technophobe and refuses to get a smartphone - it look him many years to give in to getting a flip phone. We live somewh...
Trying to gety mom phone plan set, stuck at payment, tried 3 differs card numbers and won't accept
I just contacted customer support and they said they can't add the bonuses manually. I am out of the country until February and can't respond to my text. I've been a customer for 6 years and this doesn't seem right I'm not able to receive the bonus.
So, I'm locked out of my account, all I want to do is renew my plan. So each time I log in, and this has been happening for a long time now. I enter my account to log in, and it re-routes me to this security log in, well I agree since there is no oth...
My plan ran out and I am locked out of my account. They need to verify my email but the email attached is old and I don't have access to it anymore. They don't give me an SMS option. How am I supposed to change it over so I can access my account?! Pl...
I said yes to the November 4g, 15 gb $40 promo. It should have started on my December bill cycle, but I am still on my original plan!
I just renewed my service. I had gotten the text about the 2gb free and 500 int talk minutes so i accepted it and they added it to my account. I just used the 2 gb all up and now NONE of my data works. My original plan has 20 gb of data but it doesnt...
hi, Tom whom it may concern I want port out my present number, but still keep account in Public mobile with a new number, any number is okay for meso how to do it as people told me once i port out my old number, it will mean that my account is cance...
As much as I tried paying my bill it won't process my payment and I never had issues before. Please help!
I was attempting to update the credit card pre-payment info and tried to login with my email and password. The system wouldn't accept my login credentials. So I tried to reset the password go through the process using both my email and my cell phone ...
Hello,Where's the best place to buy a new phone. I'm looking at an iPhone.
How to start public simcard with continue old number what's the process for Activization. Can anyone help me? @Port
Can someone help me? Just new in public mobile. I’m going for vacation in Turks and Caicos for a month next year . How do I use my service in there. Do I need to roam it here before I go there or I can roam my sim in there. Please I need help . Thank...
Hi,Public mobile signal is very weak in Calgary South east area.( postal code T2C, Alberta ). How can I contact public mobile technical support to fix that issue. Please advise.Thanks
