Community

Resolved! I paid my bill and I have no service

I paid my bill in full yesterday and I still have no service. I can't even fill out a ticket because I can't get a text code and whenever I try to use my account verification, it tells me there's an issue. It's been a couple of weeks since I've paid ...

Resolved! Plan Switched Without My Permission

Shame on me for not noticing this earlier. Three months ago my plan changed from the $35 3G 3Gb with 2Gb Bonus plan to the $45 for 20 GB at 4G Speed with points plan. I did not authorize this. This phone is very lightly used so I don't need a big pla...

Resolved! sign in issue

I have tried to sign in for a few days now.  I have reset my password, cleared my cache, tried different browsers and devices in private mode, no luck....I now get an error message when I try to sign in....any ideas? 

Resolved! I still haven’t received my SIM card in the mail.

I ordered my a SIM card on Feb 28. So it’s been like 13 days. I don’t know who to contact or how to get this resolved since I don’t have a tracking number, just an order number. I really wanted to switch back to this since it’s affordable, but now i’...

Resolved! Any Information?

I had made a request to receive payment bills and its been almost a month since I made that request.But I haven't received any update or information regarding that.Hi Community could you let me know how long does it take in average to receive the req...

Resolved! Help

I have money in my account but it did not renew my plan

Resolved! The Canada-wide call minute is counted wrong

So I barely used my phone's number for calls at all since I got the plan 6 days ago and it was 11 minutes. I was surprised so I decide to combine the minutes of all of my outgoing calls and it was around 3-4 minutes, so where did that 7-8 minute come...

Resolved! I have unlimited minutes but my phone is saying I used up all my minutes. What’s happening?

Resolved! Offer

 Hello,Below message is it true or spam? 

Resolved! calling issue

Hello Team, i am stuck with my public mobile out going and incoming call since last 3 days.i have tried troubleshoot as per moderator but it did not help me.i have raised ticket#Ticket reference number: 33111-520 Please help me to reset my account. T...

Resolved! Out going and incoming call not going

Hi, In my friends phone he is getting trouble to make Out going and incoming call.  We try to diagnose and turn on flight mode on and off, network selection manual public mobile.  It's work for one day and now again giving issue to make call. Text me...

Resolved! Add-on data not working 😡

I’ve used up my GB of data for this month but my acct says I still have 720MB of data which I bought as an add on.. but my phone isn’t accessing the add-on data and so internet access and texted no longer works when I leave wifi. So frustrating! Can ...

Resolved! sign in help

I needed to update my credit card....cant sign in...changed password....still  cant get in... not sure if i have correct info now to get in

Resolved! US add on

Can you only upgrade US data plan one time?

Resolved! If I understand correctly, there is no way to unlock data or calls last second in USA

My job has me outdoors in the States where I need a last second phone call that the company will reimburse me for the expenses. So cost is not an issue, but if I understand it correctly you cannot purchase anything last second with Public Mobile with...

Resolved! Sim card swap

Hey i lost my sim card but i have access to my account but when i get activated this number before shopkeeper just put any anonymous email so i am unable to retrieve my number back. I bought a new sim card very difficult to found in market but they w...

Resolved! How long it take to be complete the transfer of a number Ported from FONGO?

Hi, FONGO's phone number originated from Fibernetics Corporation: 464D-NSR/1. Is Wireless: no.I signed up yesterday, and my Samsung phone worked with Fongo's interface using PM's (Telus) sim card. However, after 24 hours, my number is still listed as...

Resolved! VoLTE on 3G plan

 I have my iPhone data turned on, it is set on LTE, WiFi is turned off. I reset network settings, rebooted my iPhone, turned phone back off, removed sim card for a few minutes, put sim card back in phone & turned phone back on then tried calls again ...

Resolved! I'm Just trying to get my phone working

This should be a relatively simple process however has proved to be impossible. My calling and texting have stopped working on my phone for reasons I don't understand. I'm trying to sign in, however, I forgot my password, and the verification email i...

Resolved! Where’s the sim?

Hi still waiting for the sim I ordered on March 4 when I am going to get it?I want to cancel my business with you if I don’t receive an answer from yo

Resolved! New Activation - Need to transfer number from Koodo

Hello fine folks,I've been able to set up a new number on my new phone, but would like to transfer my recently deactivated old phone number. I'm not able to do it here because access is required to the old number. Since I cannot receive texts or call...

Resolved! Plan problem- no internet

I have a plan $40 for 15GB 4G, suddenly it now changed to 5GB without notice. I looked everywhere in Community and realized there were some advice how to resolve issue (with incognito/private window, with refresh button), but it dosen't help me to re...

Resolved! cannot login to site get "forbidden" page

Hi,I just registered a new sim and account and when I attempt to log in to the site to my account section I get a error webpage thatjust simply says "forbidden" 

Resolved! Phone not accepting calls or Texts

My phone has not been accepting calls or text and I can't make calls or texts and my data isn't working. Is there a service outage?

Resolved! Problems with my phone number

Hi,There seems to be an issue with my number being transferred over to public, as my old provider is still billing me and I’m unable to receive calls for the last 6 months. Also I signed up during the promotion of receiving a discount but have not go...