Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought an iphone from Public, but the camera is not working properly. It is past 30 days from purchase, but well within a year. How do I get it repaired?
I ported out my number from Public Mobile today. After it is completed, I tried to log into my account but with no success. Does it mean that I have lost my account and my rewards. I was thinking of continuing with another free number. Please hel...
I placed an order for a Sim card since December 30th and till now, I have not received it, not even an email confirmation.
Can't chat with support
Cant receive phone calls on public,it says my number is disconnected
I need to remove my credit card information from my account
I've lost my sim and have 2 factor authentication tied to that phone number so can access my email
Service suspended Jan 1 as credit card payment bounced. Immediately paid down credit card, but can't get the web site to process the new payment. Getting an Ooops message. Any suggestions?
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I got text messages from you guys 4 speed 15gb 40 dollar per month At that time I was agree and change my renewal date but didn't.Can you change plan
Hello, Did anyone get their 15gb? I never got mine
Hi,I placed an order on December 28, 2022 for sim cards in order to take advantage of the promotion that was offered on that day which was $35 per month for 3 GB + 12GB for 12 months on the 4G network. I just received my sim cards today and I was to...
I am trying to port a landline to PM but cannot enter my address properly. There are prompts for street number and street name. I have a street number but my street name is a numbered Avenue and I am unable to input this. Is there a way around this i...
I was charged twice for roaming
Does this mean that If I am going to the US this weekend I have to purchase a US Roaming add on, but if I am also going to the USA next month, I have to AGAIN purchase an add on? does the add on expire every 15 days and have to be repurchased constan...
Hi,Can you help me to change my plan to 20gb/month for $40?T can't do that, Thanks a lot
public mobile sells phones on their website. If I buy one, do I have to activate with Public Mobile or I can activate with Telus?
I have truly found the lack of support with public has been absolutely brutal. Even when you have entered a ticket that needs to be resolved. You have to work through chat and its far from instant. I have found that it takes a half hour on average...
Hi,when I buy an add-on of US data, phone talk and text for 10 days, does it start as soon as I buy, or when I start using it in the US?
When I make one of my infrequent visits (every month or so) to the website I enter the correct credentials and an error page appears. This has happened several time before. I see other similar reports of this behaviour but I did not find a solution....
My account was overcharged in January.I am a loyal customer for two years.The January payment deducted from my visa card was $16.95.My plan is $ 15 per month.I have been paying $ 12.43 since I use the Public phone plan.I should have the referral cred...
When I signed up, I was told I would receive $2.00 per month back if I prepaid. I gave my credit card details and the payment has been deducted each month, but I've not once been issued the $2.00 credit. Why not?
I signed my husband up for an account a few years ago. I don’t know how to get him logged in to update payment information. His account was suspended because we have to update the credit card info. Please help!
Do they not offer the US 10 day pkge for US roaming anymore? I have been using it for all my recent purchase but cant seem to find it this time!
So going through my data usage, for calls and texts, and there’s numbers on there I don’t know, out going calls I’ve never made…. Ummm when I need a code that’s been sent to my phone, I never get it, my calls are ALWAYS being dropped, I don’t know wh...
reset my phone, pulled sim, lost or stolen phone, reactivated. ive done everything and i have no service. the auto pay didnt pull fund my account so i funded it the day after it was going to renew. Please help! thanks
I cannot receive phone calls. I have data and I can make outgoing calls but i cannot receive them. I see my simcard works as the top of my phone shows public mobile, and i do get data. I just cannot receive phone calls. Can someone please advise?
i am not sure why is what the issue is but can’t seem to get my payment processed on my credit card and i have tried repeatedly to reactivate the plan .. as auto pay was for for yesterday but didn’t occur and i’m nor sure why
I was wondering if my plan restarted today and I wanted to change to a new plan, would the new plan start next month?
Hi there, anyone ever travelled through Hawaii with the US roaming add-on? How's the coverage and reliability? It seems just about any reputable US SIM plan runs around the same cost as just buying the roaming add-on here, plus then I can keep my num...
