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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I want to payment for my phone but doesn't work

why my phone number doesn't work

Resolved! Unable to make long distance calls despite purchasing add-on

Good day folks:I have purchased the $15 add-on for 300 minutes long distance but for whatever reason cannot make any outgoing calls. I continue to get the recorded message that the call cannot be completed as there are no minutes remaining OR if no m...

Resolved! Emergency Alert

Today there was Emergency Alert on my husband’s phone, but I did not receive it on my phone. What should I do ?

Resolved! Lost phone

Hi please help I have lost my phone and decided to give up and use another phone and bought a new sim. sim is a koodoo but was told it will work with public mobile. I went into self serve but it will not allow me to change sim. Just keeps defaultin...

Discuss: Have you ever decided to bump up your data plan?

Hi everyone, This is one of the greatest online forums I've been in, so thanks for that. Just wanted to start a discussion about those of you who've decided to bump up your data to a higher plan at some point. This summer I've been away from home a f...

Resolved! Talk minutes

Edit: Still mystified as to when I used all 100 minutes, but thankfully I still have an add-on that was gifted back in December. And glad to know everything on the usage history isn’t a charge (kinda obvious now that I think about it). Thank you all ...

other day bank offering one year free no fees, and here

activation new line

i'm new comaer to canada, how, where, fees.

Resolved! Confirmation of account

I am supposed to receive an email from Public Mobile confirming that my new account has been activated and presumably instructions of what to do once the sim card has been inserted into the phone

Tried updating my information

I have updated my phone number and info and I've tried resetting my phone and the service is still not available any suggestions is there a customer service number I could call

Data usage

Just updated to the 20GB of 4G data, I had about 12GB of 3G before. I rarely ever went over, and 13 days into this cycle I just got notified I’m at 75% of my usage, then 5 minutes later I was at 95%, then I was at 100% right after. Can anyone help me...

Incoming Calls

My incoming calls are going right to voicemail. I became a new mobile customer 3 days ago.

Resolved! no service

My text messages won't send and I can't call either.My credit card had expired, but the payments show that they went through. I updated the crd info today - How can I resume service?Thank you

Resolved! E-sim card

I have a new phone now, and the public mobile physical sim is no longer compatible with my device.Public mobile does not support e-sims. What should I do? Please help.

Not receiving texts

My son's phone will not receive any of the texts I send him. Does anyone know why this would be, or how is can fix this. It's so frustrating not being able to contact him or get a response from him.

Resolved! Missing refer a friend discount

Approximately three to four months ago I used my refer a friend code to set up two accounts (for my kids) but I've never received the discount. Can support look into this please.

About to potentially become a new Public Mobile Customer

Hello, I've just ordered my sim card, and I was looking to take advantage of the $55 promotion that you have ongoing at the moment. The card will not get here for another five days or so, will that promotion be around then? Is there any way I can sec...

I can't remember my password and my email seems unrecognized z can someone please help me???

tax exemption

Does public mobile have a way to acknowledge status cards?

Resolved! Changed plan from 3g to 4g but still not on 4g

Hi there! Hope all is well. I recently changed my plan from 10GB 3G to 20GB 4G but have yet to have my phone connected at 4G. Currently it's as LTE and the only other option under my data settings is 3G. I changed before renewal and my renewal was on...

Resolved! Numeric Street Name

I am trying to activate a new SIM card and transfer an existing phone number. The system asks for my address as on file with my existing provider. I can enter everything except my street name, which is numeric (eg 123 Street). The street name fiel...

payment problems

Account showing active, have auto pay but phone message says service suspended Frustrated I can't talk to a real person.

my phone number wrong

My phone number on my account is not mine, my actual phone number is showing as my alternate.

There is a problem for my payment on Sep 7 after I changed the plan

Hi,There is a problem for my payment on Sep 7 after I changed the plan. I changed the plan from 90 days to 30 days but I still got extra charged for $25 for 90 days. Is there someone can help double check what is problem for my account? Thanks.

Phone service isn't working

Hi I've haven't had phone service in a couple days I recently topped up my account and my sim card is not registering

Fraudulent charge

There is a fraudulent charge of $56.50 CDN by Public Mobile on my Visa pending transactions. I do not have an account with Public Mobile and have never used Public Mobile. Please explain how this charge appeared and what you intend to do about it.

Resolved! My Account Usage History is incorrect

Hello,My account page Plan Usage for Data is 227.65, compared to details Usage HIstory is 24.63 for the same billing period (which appears to be correct). Also, I have an Add-On one-time 500 min Int'l LD bonus that is reporting I have used 4 mins. I'...

Resolved! $25 referral ($5 for 5 months) Do I still get the 1 point for every month?

Did not know this promo was on, but got a text saying "Thanks for referring a friend, You will get $5 for every month you friend is with us for up to $25). I see in my account I have received a $5 credit, but I am wondering will I still get the 1 poi...

Cannot acces account, do not know the email

I am unable to access my account or create a ticket. How can I contact an agent to change my email ^

Resolved! Europe

How do I use my iPhone 7 in The Netherlands?

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