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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 27008 Views
  • 140 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 38896 Views
  • 185 replies
  • 29 Bravos

Paying for Service and Texts.

While I don't understand why there are few here that don't want any texts from PM, I can now protest as well.  I don't mind getting them but too many is one too many.  You get a reminder a few days ahead of time ... okOn your payment date, you get a ...

Resolved! United States

If I have the $25/mth plan and would like to know that if I purchase the talk US/Canada for $15/30 days and then purchase the roaming for the US will I be able to us my phone in the States?

Lori287 by Good Citizen / Bon Citoyen
  • 1295 Views
  • 10 replies
  • 0 Bravos

Help with new account

I just got my son signed up for an account.  It seemed to be going along okay, but after completing all the steps, the phone won't work - I get a notice that reads: "Could not lock SIM."Can someone please help?  Sandra

Noah27 by Great Neighbour / Super Voisin
  • 1409 Views
  • 14 replies
  • 0 Bravos

I loose audio on all phone calls

I can make and receive phone calls but I will not be able to hear the person I’m speaking with after a short time. The call has not dropped and they can hear me fine. This is happening to all devices we have that are with Telus/Public Mobile for a co...

Kelly0624 by Good Citizen / Bon Citoyen
  • 2244 Views
  • 31 replies
  • 1 Bravos

Resolved! Visual Voicemail

Does PM have an add-on feature or a plan that includes a transcript of incoming voicemails. I used to get them in past as texts with other carriers but not all offered them. Thanks! 

Mailalexsh by Great Neighbour / Super Voisin
  • 1815 Views
  • 10 replies
  • 0 Bravos

Resolved! Upgrading phone

upgrading my iPhone se to a 7 can I use my currant SIM card 

MacNeilkaren by Great Neighbour / Super Voisin
  • 896 Views
  • 5 replies
  • 0 Bravos

Resolved! International Calls Add-on Refund Request

Hello, I purchased the international calls add-on to call my home country (Afghanistan). Unfortunately, that package does not support Afghanistan. Can anyone help me please to refund my purchase?  Thank you. 

cyber_hamid by Great Neighbour / Super Voisin
  • 651 Views
  • 4 replies
  • 0 Bravos

Lte issue

My Lte is not working  just changed with a new sim card swap and still not working but switching sim cards from another works ??really frustrating and had to get help ? Please advise

rebe by Great Neighbour / Super Voisin
  • 945 Views
  • 12 replies
  • 0 Bravos

Resolved! No data on my wife's iPhone 13 pro

My wife lost data on her iphone 13 today.  She can still receive calls and text, but no data. Our cycle just renewed so data usage is not the issue (only 258 mb out 5 GB's used) . LTE symbol is visible on the top bar, but no internet connection.  APN...

AtlasGaia by Great Neighbour / Super Voisin
  • 1648 Views
  • 10 replies
  • 0 Bravos

Resolved! Callers going directly to Voicemail

Over the past 2-3 weeks, I've had calls go directly to my voicemail even though I was right by the phone waiting for the call.  Other calls would come in without a problem. The people calling in are not on any block list or anything like that. I don'...

sbabcock by Good Citizen / Bon Citoyen
  • 3065 Views
  • 8 replies
  • 0 Bravos

Resolved! 2GBBONUS

Just joined PM five minutes ago however forgot to enter promo code 2GBBONUS is there a way of entering this bonus code now.

Poppy1 by Great Neighbour / Super Voisin
  • 923 Views
  • 6 replies
  • 0 Bravos

Resolved! CPO phone "Great" condition

Hi, Has anyone purchased a PM CPO phone in "Great" condition?Just trying to figure out how "Imperfect" the phone is. PM website lists "Great" as:Great:These phones are just a couple of nicks and scuffs shy of perfect, but have passed all inspections ...

webhead888 by Good Citizen / Bon Citoyen
  • 1875 Views
  • 11 replies
  • 0 Bravos

phone plan

hello, im currently trying to help my 82 year old father who is having issues with his phone.  He is in florida and just updated his plan to include international calling while hes there. Since he add this feature his phone losses connection after 3 ...

ArtWVanvliet by Great Neighbour / Super Voisin
  • 982 Views
  • 12 replies
  • 0 Bravos
mimmo by Retired Oracle / Oracle Retraité
  • 479 Views
  • 0 replies
  • 1 Bravos

Resolved! 2GBBONUS promo

Does the Promo code for the 2GB have to be entered during the activation? I activated last week on the 29th but never asked for the code. Chat rep told me it takes 2 days to add. It has been 4 days now and it still tells me I am not eligible for the ...

violin by Great Neighbour / Super Voisin
  • 1879 Views
  • 11 replies
  • 0 Bravos

Resolved! Flip phone compatibility

I’m just wondering if the Motorola razr v3xx is compatible with public mobile sims. I’m trying to downgrade to an older flip phone and I know that most are only 2G compatible but the v3xx is 3G compatible but I don’t understand bands. 

Hnnhbnana by Great Neighbour / Super Voisin
  • 1263 Views
  • 8 replies
  • 1 Bravos
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