My 4 digit PIN is not working

[Junaidnur]

Hi, I am trying to reactivate my phone line and I entered the Correct PIN but it is not working. Can you please help me? Thank you. 

[BKNS27]

@Junaidnur 

You don’t need the PIN to reactivate your phone. Just need login to your Self Serve account to restart your payment option.

If you haven’t made any payment pass 90 days, your account is expired and closed so check the status of your account.

[darlicious]

@Junaidnur 

Are you trying to pay via your card on file thru 611? Can you log into self serve instead?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, phone #, email  and 4 digit account #.

[JK8 · Accepted solution]

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@Junaidnur wrote:

Hi, I am trying to reactivate my phone line and I entered the Correct PIN but it is not working. Can you please help me? Thank you. 

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Can you log into self service to reactivate? Has it been more than 90 days since your last payment? If yes, then your account is closed. If not, and still problems getting into your account contact a CSA.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
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