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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Waiting 24+ hours for a port to process from Telus Act

Hello, I am new to Public Mobile. I went through the steps yesterday to port my number from Telus to Public Mobile and am waiting for the port to go through. Can someone advise whom I can speak with to check in on the status? Thank You, Rachael

Notifications

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.

History of Use on August 2020

Hello,I would like to get a copy of history of use for the month of August 2020 please !Thank you

Porting Phone number from shared service

Resolved! Porting Phone number from shared service

How do I port the same cell numbers if the current plan is on a shared plan by others? Will I still be able to port our numbers separately? Thank you.

Resolved! Refund Upon Deactivation

I have recently deactivated my public mobile account and transferred to a new network. However, I put funds in my public mobile account prior to doing this, which would have topped up my next month. Now that I won’t be topping it up next month, how d...

2GB bonus if I want to keep my old number

Resolved! 2GB bonus if I want to keep my old number

I already have a different 25 dollar plan with public mobile, but I want to get the new plan with 2GB bonus which means I would have to cancel my old plan. Could this mean if I get a new sim with public mobile I could use my old phone number?

Resolved! Not receiving calls or texts

Hi, I have not been able to receive incoming calls and texts foe the last two days.My plan is still active and everything seems to be in order. Can anybody please assist?

Resolved! Can't Receive Text/Calls, But Can Send Them [Resolved]

I've been with Public for years. Suddenly yesterday I didn't receive my 2FA text from Google. This morning I didn't receive my 2FA text from Microsoft. I asked several of my contacts to call and text me. None of their texts can be received. All calls...

Added a $25 payment voucher and it doesn't show the funds in available funds

Resolved! Added a $25 payment voucher and it doesn't show the funds in available funds

I Added a payment voucher and it doesnt show up but it did accept it, what can i do ?

Service auspended

Resolved! Service auspended

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

Resolved! Cannot view or change plans

Hello, For both me and my wife, when we try to access the Plan Details we get logged out. When we click Change Plans, the current plan is blank and there is no other plan we can change to. What is going on?Notice that the current plan still works (I'...

Can't make a payment through visa creditcard and debit card

Try to make a payment through visa creditcard and debit card but not working. Transaction is unsuccessful. The cards are fine, just did purchases somewhere else. Payment due tomorrow. Is there someone can help? Otherwise will have to switch to other ...

Not showing amount due

I have tried to pay my phone bill but it will not show me the amount due which is causing it not to allow me to pay my bill

Resolved! Trying to Reactivate suspended service

I have tried to "reactivate" my services and keep running into a loop. I have paid the amount due and now shows a $0 owing. Now when I try to reactivate it takes me to the payment page where $0 is owing. It also says my plan has expired. I had los...

Community Reward

Resolved! Community Reward

Hello....I am wondering if someone can explain to me how the community reward works and how to earn the reward??? ThanksPhil

Resolved! account

I've lost my login info and cant get into my account. I don't know the answer to the security question. I just want to find out my account number.Help

Auto-pay not working?

This morning I woke up to no service. I went and checked my account and it says:"Reactive Current Plan. Please disregard this message if you have enough funds in your balance or are on AutoPay. Your account has been suspended. Make a payment to react...

Resolved! Help with spouse's account

Hello! We have lost my wife's self-service account password (and answers), and currently can't recover them. Unfortunately, this has happened while we're moving provinces, and the credit card on the account is expiring soon, as well as her current mi...

100 minutes plan

Resolved! 100 minutes plan

Hello, My friend has registered for the 100 minute plan and he is saying that for some reason it ended so fast and that he didn't really use alk the minutes. how would he know if there is an issue with the service. it feels like it's not really count...

Resolved! Re: Problems with voice and text messages

I have Redmi note7 android and exact problem today...what did I do?

Resolved! Recently Signed up and Am No Longer Receiving Calls or Messages.

A couple days ago I switched from Rogers to Public and transferred my phone number over as well. I was told by a Rogers employee that transferring over the number would effectively cancel the account and that I was all set. Now, I am able to call oth...

Resolved! voucher is not available.

I purchased some vouchers about 6 months ago, recently when I try to use it, the system shows that the voucher can not be added, need to verify, May I know the reason to make the system show this message? thanks.

Resolved! Pin not working

Pin not workingPurchased a pin don’t remember my email or my passcode

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! Waiting 24+ hours for a port to process from Telus Act

Notifications

History of Use on August 2020

History of Use on August 2020

Porting Phone number from shared service

Resolved! Porting Phone number from shared service

Resolved! Refund Upon Deactivation

2GB bonus if I want to keep my old number

Resolved! 2GB bonus if I want to keep my old number

Resolved! Not receiving calls or texts

Resolved! Can't Receive Text/Calls, But Can Send Them [Resolved]

Added a $25 payment voucher and it doesn't show the funds in available funds

Resolved! Added a $25 payment voucher and it doesn't show the funds in available funds

Service auspended

Resolved! Service auspended

Resolved! Cannot view or change plans

Can't make a payment through visa creditcard and debit card

Not showing amount due

Resolved! Trying to Reactivate suspended service

Community Reward

Resolved! Community Reward

Resolved! account

Auto-pay not working?

Resolved! Help with spouse's account

100 minutes plan

Resolved! 100 minutes plan

Resolved! Re: Problems with voice and text messages

Resolved! Recently Signed up and Am No Longer Receiving Calls or Messages.

Resolved! voucher is not available.

Resolved! Pin not working

subscription

Sim Lock

stop credit card withdrawals and close account

Use available funds to renew subscription

Travelling to US on a Canada-wide plan