@hairbag1 wrote:
Use this link to contact CSA with your request....
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Give them as much info as you can remember...phone number, last renewal date, which plan you use...
Please direct customers to use the official ticketing process. The pirvate messaging method is only meant as a backup and will automatically result in the customer receiving slower service response.
@justin2022
Please open at ticket using the chatbot. I know that it can be frustrating figuring out which wording to use to get a ticket submitted, but your issue will be placed on higher priority than if you went straght to sending a private message to a customer support agent (CSA). Tickets are to ben opened through: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
