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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 55709 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 63046 Views
  • 183 replies
  • 32 Bravos

Resolved! Not receiving SMS verification text from Wealthsimple

I'm trying to set up the Wealthsimple Cash app on my phone, and it asks for my phone number to send an SMS to verify and set up the account. I don't receive this SMS text at the same time. This is despite setting email or an authenticator app for two...

timbochamp by • Good Citizen / Bon Citoyen
  • 8265 Views
  • 16 replies
  • 0 Bravos

Account

Account says active, all paid up but not in service???

Re: Community Terms of Service & New Community Guidelines

Jeepers I have activated my public mobile SIM card since august 21, 2021 and Cdn making outbound calls and send texts but I CANNOT receive any incoming calls. Today is August 26 and still cannot receive calls. It goes straight to voice message withou...

Sabbykan37 by • Good Citizen / Bon Citoyen
  • 2516 Views
  • 20 replies
  • 0 Bravos

Resolved! Switching Plan & Viewing Data

Hello,A few queries. 1. If I switch to a cheaper plan to take advantage of a promo, do I keep or lose my existing rewards - free data, referrals, loyalty etc.? 2. Where can I view how much data I have left? 3. My plan says "5gb for $40". Does that 5g...

diya by • Good Citizen / Bon Citoyen
  • 1291 Views
  • 6 replies
  • 0 Bravos

incoming call not working

Hi I've just ported my number from Rogers. Outgoing call, outgoing and incoming text are all working. But incoming call is not working, getting a message saying cellular number is not assigned. anyone knows what could be wrong?  Thanks.

mys by • Great Neighbour / Super Voisin
  • 1262 Views
  • 8 replies
  • 1 Bravos

Resolved! 2GBBONUS Promo didn't work

Hello, I just joined public mobile today and activated the sim on $35 plan, but the promo 2GBBONUS did not get activated for the plan. Is there a way the promo can be applied on the plan? Thank you.

Siddu3094 by • Great Neighbour / Super Voisin
  • 910 Views
  • 3 replies
  • 1 Bravos

Cannot port my # after activation.

When I tried to change my number, port from another provider. After check my number to port, it gives me an error and log me out.

mpham81 by • Great Neighbour / Super Voisin
  • 891 Views
  • 4 replies
  • 1 Bravos

Resolved! Tried to change my billing date.

Hi there.  I'm out of data and my plan auto pays next Tuesday. I logged in and topped my account up $40, the price of my plan. I assumed me bringing $40 to my account would just change my expiry date and lose out on the week. Then I changed my plan t...

dgibbon1313 by • Great Neighbour / Super Voisin
  • 932 Views
  • 5 replies
  • 0 Bravos

Resolved! New Port, switched sim card before getting sms

Hi Everyone, I obviously missed something when doing this. I got the new sim put it in, and thought everything was good until people contacted me that I'm not replying to their text messages, I'll put my old sim in but need that sms to come again. Th...

galbraithS by • Great Neighbour / Super Voisin
  • 1003 Views
  • 3 replies
  • 0 Bravos

Resolved! Waiting 24+ hours for a port to process from Telus Act

Hello,  I am new to Public Mobile. I went through the steps yesterday to port my number from Telus to Public Mobile and am waiting for the port to go through. Can someone advise whom I can speak with to check in on the status? Thank You, Rachael

Rachclarke444 by • Good Citizen / Bon Citoyen
  • 2109 Views
  • 12 replies
  • 0 Bravos

Notifications

My notification started not showing up a couple of weeks ago and now all of a sudden I'm not receiving my phone calls either. Please help.

Resolved! Porting Phone number from shared service

How do I port the same cell numbers if the current plan is on a shared plan by others? Will I still be able to port our numbers separately? Thank you.

Deniron by • Great Neighbour / Super Voisin
  • 3434 Views
  • 9 replies
  • 0 Bravos

Resolved! Refund Upon Deactivation

I have recently deactivated my public mobile account and transferred to a new network. However, I put funds in my public mobile account prior to doing this, which would have topped up my next month. Now that I won’t be topping it up next month, how d...

mina18 by • Great Neighbour / Super Voisin
  • 674 Views
  • 2 replies
  • 0 Bravos

Resolved! 2GB bonus if I want to keep my old number

I already have a different 25 dollar plan with public mobile, but I want to get the new plan with 2GB bonus which means I would have to cancel my old plan. Could this mean if I get a new sim with public mobile I could use my old phone number?

ascwin01 by • Good Citizen / Bon Citoyen
  • 5654 Views
  • 50 replies
  • 0 Bravos

Resolved! Not receiving calls or texts

Hi, I have not been able to receive incoming calls and texts foe the last two days.My plan is still active and everything seems to be in order. Can anybody please assist?

chrisnolan1989 by • Great Neighbour / Super Voisin
  • 3588 Views
  • 23 replies
  • 2 Bravos

Resolved! Can't Receive Text/Calls, But Can Send Them [Resolved]

I've been with Public for years. Suddenly yesterday I didn't receive my 2FA text from Google. This morning I didn't receive my 2FA text from Microsoft. I asked several of my contacts to call and text me. None of their texts can be received. All calls...

ylh by • Great Neighbour / Super Voisin
  • 3949 Views
  • 22 replies
  • 3 Bravos

Resolved! Service auspended

I changed my credit card and updated my credit card info but my service hasn’t been reinstated.

Pawli by • Great Neighbour / Super Voisin
  • 1000 Views
  • 4 replies
  • 0 Bravos

Resolved! Cannot view or change plans

Hello, For both me and my wife, when we try to access the Plan Details we get logged out. When we click Change Plans, the current plan is blank and there is no other plan we can change to. What is going on?Notice that the current plan still works (I'...

gabrielchites by • Great Neighbour / Super Voisin
  • 921 Views
  • 3 replies
  • 0 Bravos

Can't make a payment through visa creditcard and debit card

Try to make a payment through visa creditcard and debit card but not working. Transaction is unsuccessful. The cards are fine, just did purchases somewhere else. Payment due tomorrow. Is there someone can help? Otherwise will have to switch to other ...

Frausu by • Great Neighbour / Super Voisin
  • 1992 Views
  • 12 replies
  • 0 Bravos
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