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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Calls not coming through

Friends family and work have tried to get through and can't at different timesI have tried the bot help and it told me to leave a msg here and a tech would get ahold of me , Thanks no other replies needed except actual techs from public thanks.

Resolved! autopay

how can I use autopay as a new member if I don't have a cell phone number?

Resolved! transfer my number from pc mobile

HI, I have just acivated my public mobile plan, can you please assist with transferring my old number to my new service.

Resolved! 404 Error but SIM activation no longer working - 404 Error after credit card information

I went through registration twice (first 404 part way through)... the second time, I went through the SIM card entry, porting number, credit card... then it displayed a 404 error. I could not log in with the account information I provided... so I att...

Resolved! Payment

I signed up my 94 year old rather on a basic plan. I thought it was to be on autopay on his credit card. I was wrong. How do I access his account I setup? I cannot remember the email I setup for him. Is there a way to start over again? Or can I...

Resolved! Type of phone

What type of phone do i need to get an account?

Sim service

It has been 2 hours since i had requested to transfer my number to public mobile but still no service

Resolved! How can I upgrade my current monthly plan from $35 to $40 without paying $40 but just the $5 extra?

How can I upgrade my current monthly plan from $35 to $40 without paying $40 but just the $5 extra? My renewal date was yesterday and I should of took the $40 plan instead of the $35 plan. Now is it possible to just upgrade my plan to the $40 one wit...

my email entered by your customer by mistake

So I'm sitting here in the USA, minding my own business, and I've started getting messages from publicmobile in Canada. This looks like a case where some new customer entered my email by mistake. Of course, I unsubscribed, but it keeps happening. And...

Resolved! 10 Day US Roaming Add-on expiry

Hi, I purchase 1gb of US roaming add-on. My trip was postponed a few days. I tried to go see when the add-on was activated and when it expires. It says 10 days but that’s it. Is it 10 days from when we first start using it?

Activation service et transfert ancien numero au meme temps

Bonjour,J'ai activé mon compte public mobile en ligne et demander au meme temps le transfert de mon numero CHATR. Jusqu'à maintenant, rien ne se passe !!J'ai appelé CHATR, ils m'ont dis que mon numéro est inactif, et ils ne sachent aucune autre infor...

Entering my old number

Hi Just wondering i am entering my number to set up my account and it keeps coming uo that its invalid.. anyone know what to try?

Resolved! phone wont work with sim card

everytime i try and make a call it just says not regestered with a network but i am with public moble what can be wrong

Resolved! pay subscrition

i will like to pay my bill

Resolved! Can $50 plan use in California?

I have $50 plan, and planning to visit Califonia for a week during Christmas. Can my phone still be able to use it in the USA?

Resolved! Auto pay $2 credit

I did not receive a credit on my September bill.

TIcket Person Said Post Here - Reactivated Rodgers Account to allow phone number transfer

OK apparently the number being transfered has to be active.. Rodgers has reactivated the number so it can be transfered to Public Mobile as per instructions of TIcket person (number works except could not accept incoming calls) Thanks....

Resolved! Auto Pay $2 not apply

I sign up with new line (for my dad) with my credit card at the store. when i get home, i change the credit card to my dad's credit card, i never get the the $2 credit. on the status, it mention my plan is on the "dynamic Autopay" not sure what does ...

Resolved! Confusion with credit card payments and taxes

Greetings, I do like the new revamped look of the website and self service portal but I was drawn to confusion with the wording and implementation of the included taxes with credit card payments. The bottom of the page states: "† Credit or Visa Debit...

Resolved! Phones were working then quit after changing from Rogers to PM

Hi all, SORRY up front for the long winded message! I started by signing up my step mom with PM on Oct.04 with no issues. Account was created and asked for new number. I did not provide an alternate contact number. Also I did nothing with our existin...

Resolved! Call forwarding to Japanese SIM card

Is it possible to call forward to a Japanese number? The call forwarding instructions note that the number must be a ten digit number. Calling from Canada the number of digits including the international long distance prefix is likely to be over 12...

Resolved! Xplornet and Public Mobile compatibility?

Hello, I have satellite internet through Xplornet in a rural area of Ontario at my cottage. Prior to switching to Public Mobile I was with Telus mobility and when I was at my cottage I would still be able to use my Telus mobility cellphone, connect t...

Travel to US

Travelling to the US for a single day and would like to use my Public Mobile service while there. Is this possible, what is the upcharge and how do you pay it??

Resolved! System maintenance

I've had no access to the self serve for about 2 hours now. Is this the case for everyone?

Resolved! Issue after Changing Phone Number: Cannot be Called or Receive SMS

Hello everyone, Glad to be on board with Public Mobile (PM)!I activated my SIM and have been enjoying PM for a few days now with a new phone number (automatically assigned when I created my account). Now, since I'm happy with the service, I have just...

Texting cannot send texts only receive them

Broken text/e-mail function. Help!

Hello, I was out of town for two days and my text and e-mail function suddenly stopped working. I can still make and receive phone calls. I received a text from PM that there was a problem with their server but I have no way of getting in touch with...

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