Community

Resolved! Viewing sms content online

Resolved! Charged double

There was an issue with autopay coming out the last two months (on your end as there is available funds in account). I needed to manually pay to reactivate my phone. Then however I was charged again the next day (April 2) for the cost of my plan via ...

Resolved! When can I get my credit back?

I registered with my friend's referral code but didn't get credit back, but my friend received a $10 reward immediately. Should I need to submit a ticket to talk to Simon? I'm a freshman here and don't know the link. Also,  I set up the autopay but i...

Resolved! Does PM work with an Overseas eSIM??

Going to South Africa for 2 months and want to try using an eSIM so I still receive text messages from my PM Canada number.  Will PM work overseas with eSIM?  Will it work in USA with eSIM?? thanks so much

Resolved! PDF Invoice Of Usage history

Hallo, May I please request a PDF Invoice of my usage history, to see my Bill statement for the past 3 month period.Please and thank you. Regards,  KW

Resolved! times up

I have the 50 doll.aer a month plan.  I should have unlimited calling.  But every now an then my phone says that I have used up all my time.  I use data a lot to read the news. Is it possible that this is eating into my phone time??   Answer, solutio...

Resolved! I want to transfer my number from Koodo's number, xxxxxxxxxxx Koodo A/C# xxxxxxxxxxxxx to Public

HI Support, I want to transfer my number from Koodo's number, xxxxxxxxxx, Koodo's A/C#xxxxxxxxxxxxxx to Public Mobile's A/C# xxxxxxxxxxxxxx.  The temporary Public Mobile Phone number is xxxxxxxxxxxxxxx.  My e-mail is xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx...

Resolved! forgot my login password and e-mail address

Hi I want to know how to get my information to log-in.After several attempts, I got a message from your service team to release the lockI failed log-in and forget password. Please let me know how to activate it. ID might be (e-mail addresses removed)...

Resolved! Cowboy

I tried to set up a public mobile SIM card for a buddy of mine but it didn't go through because I did it on a selfserve page. But the money for the $50 plan was charged to my credit card. And since I didn't set it up on the right page the SIM card is...

Resolved! Port a Koodo # to public

Hi i need help to port koodo prepaid number to public.

Resolved! Outside Canada

Hi, I am going back to Vietnam for 4 months and will come back in August 2022, but I still wanna keep my phone number during that time. Would you mind cancel my plans until August 2022 and keeping my phone number, please?

Resolved! using a previous Public Mobile SIM card with a new phone and number

I previously had a plan with PM, but switched to another company. I now want to get another plan with a different phone. Can I use the same SIM card from before?

Resolved! login disabled

When I try to sign in I get message that my login is disabled. My account is enrolled in the auto pay.

Resolved! Suspend account without Self serve?

Phone lost, we did not register to access the account online. How can I suspend an account without using Self Serve?

Resolved! Compromised Password Reset Question

Hi there,I received a notification telling me my password was compromised. I seem to have 2 public mobile log-ins. I think one is for the community? The following username has a compromised password:Mlambie04and I don't know how to edit it. When I go...

Resolved! Phone discontinued

I am always on auto-pay. Then today my account/number was suspended. I had to log in, initiate a payment to reactivate the number. What is going on? What happens when next payment is due?

Resolved! Not receiving texts from US

Hi, I do not receive texts or calls from my US bank (Chase). Yet it seems that I receive other texts fine (eg from Canadian bank) and I can also call US numbers. What's up? How to fix that? Thanks.

Resolved! Cancel my account

Hello:Could you please tell me how to cancel my account.  I read that I just have to remove my credit card number.  But it says I still owe $5.  Not sure what to do.  Thanks

Resolved! Switching Public Mobile Phone Numbers after moving to another Province?

My daughter has recently moved to BC from Ontario and would like to change her number to a local Nanaimo number. I see that its possible to do this through the self service options, just select the province you're in and a new local number.  My quest...

Resolved! Switching phone number after moving to a new province?

My daughter has recently moved to BC from Ontario and would like to change her number to a local Nanaimo number. I see that its possible to do this through the self service options, just select the province you're in and a new local number.  My quest...

Resolved! Monthly payment

Twice charged april and may 

Resolved! Data add on not working

Hi my friends, Can you please explain me why my data add on of 250MB for 10 days is not working even though it’s is appearing as active in the overview section ?? thank you 

Resolved! Autopay $2 off/month

I joined Public Mobile on April 3, 2022, with the autopay $2 off/month option. Yesterday (May 3) was the start of my 2nd month, but the autopay$2 off/month was not applied, and I am still paying $15 + tax, at $17.25.