Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Have a problem. my autopayment for me and my wife didn't go thru today due to our new debit credit

Our autopayment didn't come out of our account today for me and my wife because our debit/credit cards weren't updated. We just updated them both on selfserve public mobile.caWe tried to make a manual payment to make up for the missed payment but not...

Trouble with activating iMessage and duplicate messages

I just recently got a Public Mobile plan and was before just using iMessage to text others with no phone plan. I noticed that I have sometimes been receiving texts twice or even up to 5 times by people who only sent it once. This only happens when I ...

Resolved! New Samsung A71. Not on Supported phones list

I recently purchased my first Samsung and was reccomended to Public Mobile from a family friend. I have set up my account and now just need to connect my phone. little did i know that the phone i had selected was not on the list of supported phones. ...

can not login to my account

Resolved! can not login to my account

Hi I am not able to login to my account. Can you please assist? ThanksLily

Resolved! Change e-mail address.

How do I change my e-mail address on my account?

SIM Card Blocked

Good day. Can anybody help me out? My phone says SIM Card blocked. Help?

Resolved! Data not working

Hi , I have made a payment to top up my data when my balance shows zero . But the data is not working, I can’t google search nor play videos? What’s wrong? Please help ?

Resolved! Is this phone compatible with this public mobile sim?

I tried using the phone compatibility page to see if it works for public mobile sims, page seems to be down... https://www.walmart.ca/en/ip/Samsung-Galaxy-A70-128GB-6GB-RAM-A705MN-DS-Smartphone-Dual-SIM-Blue-Unlocked/PRD6B08X0L0ORJM

Resolved! Translink shortcode 33333 is not working

You can text Translink 33333 for bus schedule. It is supported by Public Mobile based on the list. Somehow it is not working for me now. I tried other shortcodes and they are working. Any idea/help?

Two phone services on the same email address, cannot open a second selfserve acccount

I purchased two phone sims recently and the store used the same email for both phone numbers. I can only create one selfserve account. When I tried to create a second one it says that it is already setup, but it is not. How can I change the email add...

Not receiving text messages

Hello,I just got a cellphone number with public mobile 1 month ago. I realized that everytime someone send me a text message from an iPhone I don't receive it, but the former phone number owner does it. What should I do in this case?

tranfer old tel num to public mobil

fido old tel num to public mobil

My service is down

Hi I became a public mobile customer in November and i was told I would get my second month free renewal. December came and I got the text that my renewal was successful, but today my service was suspended.

Resolved! Report service outage?

I live in a small community in Yukon, Canada and our cellular service has been down for over 14 hours. My problem is I don't know who to report it to. Public Mobile does not have a chat/report outage function, I can't report it to Telus unless I have...

Autopay

how do I update my account with my new card

My Internet Speed is Low

I have problem with my internet speed since I have changed my plan from 8GB to 2GB. It's way low now and sometimes It's disconnected.I don't think the speed should be affected because of changing the plan: based on the PM information on the plans, th...

Resolved! Locked out of my account

I need to contact a @Moderator. Please help

Short code 560560

Resolved! Short code 560560

The short code 560560 seems to stop working ? It used to work on my cell phones Samsung A7, Iphone11 Max 2,3 weeks ago. Is there anything new i have to do on my publicmobile accounts ? Thanks Note: 560560 is a texting short code for requesting the n...

Resolved! Once your data is used up for the month does it cut off or do you get charged if you go over?

The phone is for my daughter and I'm afraid that she will go over on the data and we will get charged overages. Do the data cut off once it's used up?

Holiday rewards

overcharged

hi I'm wondering if my plan has changed this month I payed it a couple days early but was charged 45 instead of 40 like I normally am.

New acctivation

Hi, I had transfer my line since 6 days from another company to Public mobile and I still have a problem for receive calls and messagesIs that normal to stay all those days for finish the transfer?Thanks a lot

Video Edition - How to post!

Only a rough draft I made quickly and uploaded it to youtube with a throwaway fictitious email/name. Hope it works! If not link is: https://youtu.be/rPkShoNzGRQ

Resolved! Auto pay rewards

Hi it looks as if I didnt get the auto pay reward on my latest bill. How do I go about getting this fixed?

Resolved! account locked out

Hello, My account with number xxx-xxx-xxxx has been locked out. Please reset it. Thank you Edit: phone number redacted by will13am. Please do not post personal information in the public forum.

Weird contest confirmation email

Just thought people might be interested in knowing that if you enter the Amazon contest the confirmation email will come from a weird address. Mine came from noreply+8c1cb4c4788ff8c04@formstack.com. Not surprising that my email account sent that emai...