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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Keeping Deactivated Account Number

I'm living out of the country for a few months, so I won't be using my Public SIM Card. Is there any way for me to keep my number for when I return to Canada? I would prefer to keep my number, but I'm not sure if that's possible.Help appreciated.

Resolved! Changing plans

I just paid for my plan on Dec 24. I want to change my plan to a less costly plan. Is there a way to set this up so it automatically changes on Jan 24?

Resolved! Online Order Status

Is there any way to check on an online order made for a SIM Card? I ordered a SIM card about 15 days ago and still haven't received it. I double checked my address on the confirmation email, and it is indeed correct.

Resolved! Can't renew my account

Have got 61 dollars in acct and it won't let me renew my account which is due

Resolved! Frequency & Bands: Librem 5

Hello PM Community! I want to purchase a Librem 5 linux smartphone and they have different modular modem options. I'm based in Regina, Saskatchewan, so I'm guessing the US/America modems are the correct one to use, but I don't know what Frequency/Ban...

Resolved! Seller listed on Public Mobile website told me they didn't sell Public Mobile

Today I bought a new phone (Pixel 4a!) and was pretty disappointed today trying to get set up with Public Mobile. I went to the Wow Mobile kiosk at Metrotown (by the Indigo), literally because I saw posts on this forum telling me that they were great...

Resolved! Planning to Upgrade on the current plan to this $25/mo and get 5GB free data, and boxing wk deals

Hi,Is it possible to change my current plan to this $25/mo and avail the 5GB free data?Thanks for your reply.Merry Christmas and Happy New 2021 to all.SengAle.

Is an Unreachable Number Considered a Completed Call Aftering Being Dialed?

Hi everyone, I know that I don't usually ask questiosn, but I have one. If you place an outgoing call and you get a message such as "The person you are trying to reach is unavailable", does that call count as being completed by Telus/Public Mobile?...

Resolved! Re: Community Terms of Service & New Community Guidelines

Hi i am trying to get in contact with someone to fix a problem with my phone. I got a new phone and it was not unlocked. I was able to contact the company and get it unlocked but now when i put my sim card in it tells me the sim card is locked. Can y...

Resolved! Refund

My number is 647-xxx-xxxx. I could not dial to a 437, and 289(area code). I had problems with the service so I cancelled and went to another company. Public mobile charged me 3 months in advance and I used only for 1 month. So how can I get the refun...

Resolved! Why am I being charged 1$ plus tax for PC PIN TRANS FEE? When I bought a 25$ public mobility payment

Resolved! I ordered 300 mins Add-Ons without knowing that I can not call Jordan

I am completely new to Public. I just started today and I ordered 300 mins for $15 international call. After I joined the community , I realized that international calls just for country on the list. Can I ask for refund please.Also, is really hard t...

Resolved! No longer getting LTE Data, only 3G

As of a few days ago, I am no longer getting LTE data. I am only getting 3G on my (android) phone. I have not changed my plan, and have not messed with any settings on my phone. I do not know what is going on, as I have no notifications/emails expl...

Resolved! I had to cancel my visa. I have 3 payments to public mobile on this account

I want to stay with public mobile. My new visa is arriving in 6 days. The three accounts that will be affected are1000000xxxxxx1000000xxxxxxI do not have the third one. The three accounts are paid by visa ending in 2498. Can someone please ensure t...

Do not remember my user id

Resolved! Do not remember my user id

Does anyone know how to reset self serve user id

Resolved! Locked out

Hi I have been locked out of my account please help thanks

Re: Is there any way to speak to a human at Public Mobile?

my prepaid vpin that i had paid for is not working and it will not go through and i am puting it in right and it will not go through and if someone could get back to me please cause i need my phone

Resolved! Do I lose my free add ons if I decrease my plan?

I have been with PM for over a year. Paying $35. I have never used my 2.0 gigs a month, I have the 5 free gigs from last year's give away and now I have 2 more free gigs. I would like to to decrease my plan to the $25.00 plan. I want to know if I lo...

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Land line to Mobile long distance?

Resolved! Credit card not accepted

I am trying to update my credit card info to make a payment but it keeps denying me. I have confirmed the visa is active and fine

PUK Number?

Resolved! PUK Number?

Hello All, My very young brother in law received a new phone and is trying to activate a public mobile sim card. Now I believe everything has been registered and set up correctly however once they tried to start the phone and enter in the SIM network...

US Data

Resolved! US Data

I purchased the US talk/text/data plan as usual for $20 and it is about to run out. I went to the 'Add Ons' section to purchase it again as I'm still in the US but now it must be done separately. You have to buy the talk & text for $15 and the data f...

Resolved! real service

Why does this phone company as they want to call it not provide real customer service? and I don't agree to term of use for this program but am forced to agree just so I can start a ticket but now can't even find where to start a ticket. Typical Telu...

Resolved! Participating in community forums but no discount

I have participated in the community forum, but I have not received any discounts this month. What is the reason?

Resolved! Refer a friend

I successfully recommended a friend last month and gave me a discount of 1 yuan.But this month did not give me a one-yuan discount. What is the reason?