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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 25706 Views
  • 135 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 37429 Views
  • 185 replies
  • 29 Bravos

Resolved! Samsung Galaxy A10S

Does any know if the Samsung Galaxy A10S A107M/DS is compatible with Public Mobile, this phone is not a Canadian model.

BillS by • Great Neighbour / Super Voisin
  • 1514 Views
  • 8 replies
  • 1 Bravos

sim card not working

just switched to samsung6 and it is not recognizing my sim card. phone is unlocked and i have tried reinserting the card many times. The sim card is active as it still works in my old phone. Phone says public network is not available. Only other thin...

change plan

please change my plan with auto pay on line to 25$ my number xxxxxxxxxxxxxx  edited by computergeek541: phone number removed

jabur by • Great Neighbour / Super Voisin
  • 500 Views
  • 2 replies
  • 0 Bravos

SIM card not working

New user to Public Mobile.  My Iphone 6 is not picking up the SIM card that I just installed.  I'm a little confused as I had two previous providers.  So the phone should be unlocked.  The SIM card was bought about a year ago but just never installed...

Irene43 by • Great Neighbour / Super Voisin
  • 633 Views
  • 4 replies
  • 0 Bravos

Plan

How come my account has been deactivated but my bill has been paid?

colbyo97 by • Great Neighbour / Super Voisin
  • 521 Views
  • 2 replies
  • 0 Bravos

Resolved! $15 plan

for $15 plan, 100 mins Canada wide talk, how about 1800 toll free, is that count mins? thx

missorange by • Town Hero / Héro de la Ville
  • 1848 Views
  • 9 replies
  • 0 Bravos

Refer a friend

May refer a friend is not showing on my account

scarz613 by • Great Neighbour / Super Voisin
  • 588 Views
  • 4 replies
  • 0 Bravos

Resolved! No Incoming Texts

Hi, I signed up to PM this morning and ported my number to this service. I've noticed I am able to send texts but cannot receive them. I sent myself a test text and haven't gotten it. I presume this is due to my port?

B12 by • Great Citizen / Super Citoyen
  • 766 Views
  • 4 replies
  • 0 Bravos

Resolved! $35 plan

Hello, i'm new to PM and will be activating a plan soon. I'd like to clarify the $35 plan does not include being able to send/receive pictures? The $25 & $40 plan says it's included but the $40 plan seems overkill for me and the $25 plan may not be e...

Airborne by • Good Citizen / Bon Citoyen
  • 1257 Views
  • 6 replies
  • 0 Bravos

Account setup

Trying to set up self-serve account for my son but when the phone number was enterec, it came up as invalid number or account already exists. Well, the number is correct and we haven't yet set up an account. Now what? Thanks in advance!

SusieQ20 by • Good Citizen / Bon Citoyen
  • 598 Views
  • 3 replies
  • 0 Bravos

error in sign up

My son signed up with Public Mobile yesterday. The clerk waiting on him forgot to put in my referral code. When he was asked about doing it he said he was unable to do it and that we had to contact "the higher-ups". Who do I contact to get this done?

SusieQ20 by • Good Citizen / Bon Citoyen
  • 634 Views
  • 5 replies
  • 0 Bravos

Resolved! Amount of data for online conference

Approximately how much data would be needed to attend a one day online conference - approximately 8 hours. I haven’t been given the mode of communication yet but am assuming it will be a Zoom presentation. 

Celynne by • Good Citizen / Bon Citoyen
  • 1961 Views
  • 14 replies
  • 0 Bravos

Resolved! Voice Mail Query

Hello Community members - When I check my self service account it looks like I have called or checked my voice message (a few seconds only).   Could it be either someone that is blocked trying to call?  Just wondering if you might have any idea.  Tha...

Dtack by • Model Citizen / Citoyen Modèle
  • 896 Views
  • 5 replies
  • 0 Bravos

Resolved! How Long do Add-Ons last, One time, or recurring?

If I pay for a Data Add-On, Is that a one time purchase or will my bill assume it is now to be included monthly? I would like to add data but only for the next 2 to 3 weeks while away on vacation. Thanksdbur

dbur by • Great Neighbour / Super Voisin
  • 1132 Views
  • 6 replies
  • 0 Bravos

Resolved! MMS

After switching from lucky Mobile I can no longer send or receive MMS. I entered all the correct APN settings and they just fail. 

danduf1981 by • Good Citizen / Bon Citoyen
  • 1278 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting 2 numbers from one account

My husband and I currently have two phone numbers under one account with Rogers and we're looking to port both of our phone numbers to Public.  Is this possible?  The account currently is in his name, and I'm able to make changes. 

frombfe by • Good Citizen / Bon Citoyen
  • 908 Views
  • 4 replies
  • 0 Bravos

MMS messages with Images not downloading

I am having issues sending a message to another Public Mobile user that has images in it. He has the now discontinued basic $10 plan which I believe does not include data but includes 50 messages per month. All he gets is a message which says "MMS me...

Ron2 by • Good Citizen / Bon Citoyen
  • 1725 Views
  • 13 replies
  • 0 Bravos

Resolved! People replying to me with imessageit goes to someone elses iphone.

I just went in to change my number and now i cant call or text at all.  Is there a delay for this?When I set up my phone i thought, wow this was easy, however anytime one of my contacts replied to me (im in NB) using imessage it would go to someone w...

Tralauna by • Great Neighbour / Super Voisin
  • 1025 Views
  • 6 replies
  • 0 Bravos

Talk is not included

I have a plan with Canada wide talk and data but many times I get the message "talk is not included with your plan". I do a "redial" and the call goes through. I'm also having many problems with losing service even when signal is -75dB and phone does...

BGKK5153 by • Good Citizen / Bon Citoyen
  • 1213 Views
  • 11 replies
  • 0 Bravos
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