Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! trying to top up phone

I am on Autopay and they didn't top my phone up. now I have no service. I can't remember my 4 digit pin to make a payment through *611. How can I fix this problem? edited by computergeek541: miscategorized (not related to phones devices/hardware)

Double SIM card order

I ordered a sim card this past Saturday, paid for it and received acknowledgement (Oder 290782. A short time later, I ordered a second SIM card for a second phone. I did not receive acknowledgement of the order but my credit card was charged with a s...

Resolved! NO SERVICE

talk to a person at my home phone

Device not working

Hi my service seems to be stopped. I can’t call or text or get online. can you tell me what’s going on?

Resolved! log in

I forgot the secuity question answer, i can not log into my account

Resolved! Forgot my login details

Hello I received an email that my sim would get fully deactivated in a few days, so I tried logging in to my Public mobile account but unfortunately I forgot my password. So, I chose the "forgot password" option but I couldn't remember the answer ...

After inputting 2 brand new Sim numbers

Performed a sim swap on my account Yes recover my account & phone number. All is good!Have tried the same thing for my wife: No go? I got Invalid SIM number in RED & a great big RED X returned the 1st failed SIM & rec'd another: Same results, Am I/sh...

Resolved! How do I ask a question to public mobile worker

How do I ask a question to public mobile worker

Usage details

merged duplicate threads

Resolved! reset account password

Tried to sign into account. It said to call for support, however when called they said we had to go to community support

Telus WiFi

Does my Public Mobile membership give me access to the Telus public WiFi hotspots?

Resolved! Credit due on account

Hello, I purchased a Pre owned IPhone 8 on March 26, 2022 from Public Mobile add indicating I will receive a $20 credit on my account. I haven't seen the credit on my account yet. Can you please confirm when I will receive credit.Thank you,Marianne

Poor Network Coverage in North York

Hello, I'm living in North York- Toronto - M2N7** and recently I'm experiencing poor network coverage, that caused many failed calls for me.This is unexpected and I am writing to ask help or comments in this regard. Thanks,Amir

Received Text Message that Credit Card Will Expire

Hello,I received a text message from Public Mobile saying that my credit card will expire at the end of the month. My confusion is that my credit card will expire in April 2025. Was there a system glitch or am I required to update my account informat...

Resolved! restore previous service

Hi there,I recently ported out from PM to Telus.This was done in mid March 2022.I have heard that with most cell phone providers they allow you to go back to your previous plan if it's within 90 days. Something called 'buyer's remorse' or similar.Is...

How modify or delete "My Photos".

I did search past posts on this subject but couldn't make it work for me -- the following past solution didn't work for me .-----------Click avatar beside notifications. My profile, my photos, all images. Move mouse on top of picture, and hit the x a...

Payment

How to update my credit card information

Billing

charges on April 21 - $10.00 and $$30 What are these charges for

Master Card replacement

I have a new Master Card. I am not able to input new data. The card is good and working anywhere else. Public Mobile page does not want to accept it.

Resolved! Your first community reward?

What tasks need to be completed in order for you to receive your first community reward? Are the reward tied and reflected by the badges you receive?

Resolved! Change phone number

If I change my phone number online, is there a charge?

Resolved! data loss

had a comp 500mb data on my $10 plan no longer available was that taken away

Flood of texts from Public while roaming

I'm roaming in the US and have purchased the $20 data only roaming plan. My phone has been inundated since I got here with the same text message from Public, "Sorry, your plan does not include sending texts while in the US. Incoming texts are include...

Resolved! login

i have lost login infos.how do i retrieve them back?

Account Expired

Hi all, This morning my account was shown as 'deactivated', is there an issue with auto-payment recently? Funds appear to have not gone through.

Resolved! Change the province code on the SIM card

I moved from New Brunswick to Alberta, can I change the province code? because my number shows up as if I live in another province.

Terminate Service

My 87 year old mother-in-law has an account with Public Mobile.She stopped using the number in October 2021.She has lost the login and password and email.She keeps getting billed on her credit card.How can she stop the billing and terminate the accou...

Community

Forum Posts