Switching my phone over

[Ktd]

Hi there, I recently signed up with public mobile, my phone that I had with MTS the screen is broken to the point that I can’t use it any more, I had a second phone that I connected with public mobile, now some calls come to my second phone and some go to the old phone, how can I fix that?

[dabr]

@Ktd    Submit a ticket to customer support via chatbot here:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It could be a stuck port if you tried to transfer your number.