06-21-2022 04:11 PM
Hi there, I recently signed up with public mobile, my phone that I had with MTS the screen is broken to the point that I can’t use it any more, I had a second phone that I connected with public mobile, now some calls come to my second phone and some go to the old phone, how can I fix that?
06-21-2022 04:30 PM
@Ktd Submit a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
If unable to submit a ticket, then send a private message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
It could be a stuck port if you tried to transfer your number.