Hello Community, On October 1, you may have received a text message incorrectly stating that the payment information on your account has expired or is outdated. We encourage you to visit My Account to verify the payment information on your account i...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Unsure if the difference in OS is causing this problem but I find whenever I receive a video from my friend on iPhone to my android the video appears smaller and very pixelated. I also find texts take longer to receive and send as well between the tw...
My payment didn’t go through last night due to suspicious activity on my card so it was locked and now I cannot access my account because they are trying to verify me through an old email that I don’t have access to. How can I change my old Emil to m...
Hi,I purchased a new CPO phone on October 11. Received it on October 13 - thanks. I got the email on October 12 about the promotion offering $5 off the phone plan for 6 months. Technically, I bought the phone 1 day early, but what can I do to be elig...
I ordered a phone on oct 5th, and my confirmation went to spam mail, so i was unaware it went through. All of my other public mobile emails go to my inbox. Because i did not know this order went through. i recordered a phone on Oct 13th thinking it d...
I have been with public mobile for years. I have loyalty points and friend referrals. For some reason this year my 3G plan was not working anymore. My text won’t all go through and my data doesn’t work. For 2 months now I have had a terrible time wit...
I need to make a payment today; my registered credit card was compromised
The email used to set up my account is no longer active. I cannot remember my username, password. I receive texts and my phone service works, but data is used up and I cannot increase it. Anyone tell me how to solve this? Having no person to conta...
Hi My phone lost somewhere how can i get new sim card ?
I need help. I am locked out my account and no longer have access to my recovery email. I am not seeing the option to receive a SMS text message instead. Any idea what I can do?
I want to contact customer service.I can NOT log in to get a ticketit is really annoing
I have an auto pay but my account suspended and it's not working right now. I tried manual payment but my card does not go through. Also I cannot issue ticket because my login doesn't work and I don't have a phone with me. Can anyone help me?
Trying to login to both mine and the boyfriends account. It won't let me in. Says "Page expired"The page you are trying to access is no longer available. How in world am I supposed to try and reactivate my accounts? This fully online help is for the ...
Was at "Bon Echo Provincial Park, 16151 Hwy 41, Cloyne, ON K0H 1K0, Canada" last week and kept loosing cell signal. Would get signal at the beach but kept loosing it back at the camp site. I know being out of a main city and in the trees can effect s...
I can't go to add a payment (expires tomorrow!!!) because it keeps going to an error page. Regardless of browser.
Keep getting this when I try to submit a ticket. Any ideas how to get around this? Whoops! Looks like we were too busy thinking about you. Go to homepage.404
I "Refered a Friend" for the "get $25 over 5 months" promo. I am getting the $5 per month (it has been 2 months, so I have gotten 2 of those) but I am not geting the 1 point for every 30 days your friend has been with us. I know their account is stil...
I have submitted help tickets on Oct. 7 and Oct 12 for the same issue. I have yet to get a response (Oct 14) to any ticket. My account is showing a Data overage but the view usage is showing much less data used then my cap. It has had over a week to...
I am not receiving phone calls and certain text messages. I turned off my phone, took my SIM card out, airplane mode is fine. How do I fix my problem?
Hi, my plan comes with 100 minutes of calling. In my usage page it shows that 90 minutes of that have been used, but I did not use that much. It has been like this for a couple of months now. Why doesn't the minutes refresh when the new cycle starts?
is this promotion only for new clients? I am currently have $15 / month. I used the code 12MONTHS2GB but it says nod valid.
I changed my account type for 2 months while I was getting a new company phone. I changed it back, to the $15 plan, yet I am still being charged the $40 on the renewal cycle. The page shows that I have the $15 dollar selected.How do I go about fixi...
I changed more data plan,Chose activatation date asap,Paid successfully,But still i old plan and keep asking me to buy more data add on.Now getting text i ve used 95% data.Pls help.
I have pre-authorized payment but it says my account has been suspended. Why? My card is still good.
I want to change the email address on my account
My phone / sim card is water damage since monday, therefore I am unable to use my phone. Is it possible to put a hold on my plan for now? ThanksIsabelle
Hello,I'm trying to reactivate my phone. I can login no problem and it takes me to my accounts page but when I try to go to make a payment I get the error code 404, something is wrong with the page no matter what you click on "add funds to account" "...
Why good morning all you good folks out there! Any PM pros here able to answer this question? I log into my account on PM.It says .....We've got a sweet deal for you.For a limited time, upgrade to 20GB of 4G speed data for just $50/mo.I click on "Cha...
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