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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 178 replies
  • 21 Bravos

Lost Autopay credit card; account suspended

My account was on autopay but got suspended because I lost my credit card and deactivated it, but forgot that it was being used for this account. I tried to make a payment manually after updating my credit card details but I am getting an error messa...

jess14 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Resolved! Which cell tower to use for booster?

Hello, I'm installing a booster in my home and trying to figure out which tower to point it. Using cellmapper, I see there is a 4g tower closest to where I live, and if I change the option to 3g network, the 4g tower disappears and a 3g farther away ...

mrkaterman by Good Citizen / Bon Citoyen
  • 37 replies
  • 0 Bravos

Resolved! This is not the plan that I chose.

Is it possible to get an entire history of my payment for public mobile? I remember when I chose this service that I chose the $25 per month (unlimited talk and text) plan and now its $33 per month (unlimited talk and text). I don't remember changing...

Guri1 by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Credit Card Change

I've deactivated the old credit card which is currently bonded to the phone for automatic payment. I tried to log in to the self-serve section but seem to have forgotten the email and password for the account, I've attempted multiple emails for "Forg...

zhong1 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos


Dunkman by Oracle
  • 0 replies
  • 0 Bravos


I bought a new phone while putting  sim card in I dropped  and lost it.  I transferred  my account  to new sim.  I cannot  send or receive calls or texts, what do I do?

mberls by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Resolved! 2gb Data stopped working randomly.

Hello,A few days ago, my data stopped working randomly, i got a text saying i used up 100% of my data while doing nothing data intensive. I checked my account details and noticed that my account shows i have only used around 300mb of data while i sho...

Ciyaz by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Bill payments

I have my son on the most basic plan. (100 minutes 250mb) 15.00 a month. It is billed to auto-pay on my cc. what happens if he reaches the 100 mins/250mb before the month ends?

JulesCam by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! New SIM card/Phone Number Transfer

My mom is getting a replacement SIM card in the mail as her current SIM is damaged. She is already a Public Mobile user and would like to keep the current phone number that she already has. How can we transfer her current Public Mobile phone number t...

steph_iag by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Looks like they dropped some iPhone prices.

In the Certified Pre-Owned store, the iPhones have received a price drop. iPhone 7 $179iPhone 8 $209iPhone XR $439iPhone XS $549 They also moved around the cheapest Android phones to the bottom of the webpage.

LeePublic by Deputy Mayor / Adjoint au Maire
  • 7 replies
  • 0 Bravos

Help Please !!!

Hello All,We port-in my kid's 7-11 cell to PM 3 days ago, sim card activated sucessfully, but the phone still not function. We contact PM CS_agent (see bellow) for 3 days, but NOT HELP.... Any help to get in touch with PM to solve the problem will be...

JackZhang by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

Resolved! Can't get verification code to my stocks

So my brother got public as a new carrier yesterday but kept his number from prior provider. And now he can not get his verification code? Is public blocking this? What can he do. His cell is an IPhone 11Plz help

Hockeygirl15 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! SIM activation partially failed: created account which I cannot access

SIM card activation/account creation partially failed:- sim activation window froze when attaching plan to the account (I was waiting for 30 minutes minimum then closed)- no confirmation email was received- then I was trying to log to the account but...

rr5 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

No Service on my new iPhone

Hi, I just purchase a used iPhone XS Max yesterday. It is an unlocked phone, but when I put my Public Mobile SIM card in the new phone, I can't get any service.  I can get service when I put the SIM card back into my old phone.  HELP!

appppppple by Good Citizen / Bon Citoyen
  • 34 replies
  • 1 Bravos

Oh no! It looks like something went wrong,

I get this message every time I try to access plans and addons.Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to the Login Page. I tried to make a payment and reactivate my account...

RockinRobin by Great Neighbour / Super Voisin
  • 11 replies
  • 1 Bravos

Resolved! Add on page not working

Trying to get a us roaming add on, but the self serve page keeps telling g me there’s a problem. Already tried looting out and back in.

Hb1200 by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

payment voucher not printed well, can't be read

Hi! I bought a payment voucher but it wasn't printed well to be readable. Talked to the store manager but he said he can't do anything, told me to call customer service instead. What shall I do. Thanks 

josh_pmobile by Good Citizen / Bon Citoyen
  • 28 replies
  • 0 Bravos

Resolved! vacation plan to keep phone number

We will be out of country, but would like to keep our phone numbers for when we return.  Is there not a vacation plan with a better rate?

bobbanting by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Occasional issues with sent messages.

Hello! Ive been made aware of an issue with my outgoing messages. Every once and awhile, I'll send a text to someone, I'll see my phone say sending followed by sent/delivered - but my contract doesn't get the message.  For example, this morning my gi...

Hefty_kev by Great Neighbour / Super Voisin
  • 10 replies
  • 0 Bravos
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