[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! tethering
Can anyone confirm that you can tether your phone when using roaming add-on in the USA
Resolved! Reward not applied
My reward are not being applied as of January 21 2024.
porting phone number gone wrong?
Last night I bought the plan, my initial plan with Rogers was cancelled before I had bought the plan with Public. I can make phone calls (has my old number pop up), but I can’t send or receive any text messages. I also cannot confirm the 6 digit code...
New subscriber
Asking me for a 6 digit pin to have full access and I never receive it. Would like to set up full access
Keeps getting error msg when trying to submit ticket u guys ñeed a backup system it's a joke
Public Mobile message: We've attempted to reach you to let you know that we've been unable to transfer your current phone number to Public Mobile. In the meantime, we've assigned you this new phone number: If you still want to transfer your number, ...
Payment went through no change
I put in a change different plan for the same price with the 60GB it never changed I had enough in my account to change over
i never get my sim card. please help, or reach out me, send me a new one, thank you
i have subscribe the plan, and paid. and want the physical sim card, but i never got one, can company send me a other one thank you. and i never get my order number, how to get the order number.
Resolved! Disappointed that I can't get one of the new discount plans with Canada wide calling etc
I am very disappointed that the new plans with great data limits are a) only available to new clients and b) the one that seems to be available to current clients is not Canada wide Calling etc and international text.Are new customers more important ...
Reaching customer service
I'm trying to reach an agent, however, I can't submit a ticket or reach an agent. I'm having issues seeing how much data I've used. I'm in the states, paid for a data,talk,text plan. And I'm not able to use the data portion. I need help soon. Thanks
When does the current promotional 24$ plan expire?
Asking for a friend, when will this plan no longer be available?@CS_Agent
Sending pictures
I got a different plan I believe it’s $40 monthit Seems since I got it I can not send or receive pictures through texting why is thati Restarted my phone, reset my network, made sure my man was on so why is it that I’m still having problems
Referral code
I gave a friend my referral code but it didn't work. How do I give them the friend discount?
Resolved! Buying a physical sim
Do we get the $10 credit back from PM once we purchase the physical sim for $10 from the store?
Using your own cellphone in Mexico !
I will be going to Mexico for a month…When I go I usually buy a simcard from telcel and for a package that costs me 200 pesos, I can talk to anyone in North America unlimited time and that is incredibly cheap…Now what does Public have to offer me wit...
Unsubscribing issues
I unsubscribed 2nd January on the app and it hasnt worked and continued on. It has taken more money out of my account. The app and site isnt working properly and i cant get into contact with anyone. I need to be reimbursed for that payment and confir...
Resolved! Why 3G? If I pay for a 4G
I got a 29$ plan for 30 gigs at 4G speed but my phone displays 3G. What's going on? Can someone explain that to me, please?
US Text/Talk/Roam
I'm heading out of country to the States for the first time. I'm going to get the US text/talk/data plan. Do I need to turn roaming on for it to work? Can I use my phone just like I do in Canada for talking and texting? Thank you
I need a CS AGENT
I have chosen the new promo plan 4GB for $24.00 . Everything went well until payment. I chose to pay on my laptop rather than the app. I received confirmation for the payment. When I went back to the app, it did not let me continue and it only sa...
Cannot transfer form Fido already paid
I cannot activate my sim and no one reached out to me even though I have replied yes to the Fido email.
Resolved! how to temporarily suspend my phone service if i am out of country for a few months?
please someone help.
Resolved! New subscription - payment correction
Hi there!I recently made a change to my subscription from 20GB to 60GB for $50. I mistakenly clicked on 'change now' instead of 'change on renewal' and I think I was charged for my old plan on January 19 and then charged again for my new plan. Can so...
Resolved! Data Overage
What happens when you run out of data on your subscription plan? Are you charged for any extra data that you use or do you you simply run out of data without additional charges? Thanks!
Resolved! adding a new credit card
Hello,My previous card is expired and I want to add a new card but the system does not accept it.Last month I bought a voucher but I prefer to add my card to pay it automatically.Any help would be appreciated!
Can’t receive code
They are telling me to put 6 digit code so my account can be active but I didn’t receive any code I don’t know why I don’t see any messages even my number is correct.
Resolved! Can’t call or receive just have sos
Can new accounts not add Vanilla prepaids anymore as ways to pay?
I recently set up my younger brother with a new account. He cannot add a Vanilla Mastercard or Visa to his autopay. We tried various cards. It is very odd. We have had this problem for a month now. Everything is activated with postal codes on the pre...
Resolved! Lost my SIM card, got replacement eSIM-Will old SIM be cancelled
Hey PM community,I lost my SIM card while in Europe and when I came home I bought and loaded an eSIM card onto my phone.Will the old SIM be cancelled off of my account or is there a chance that if found and used, it may result in high data roaming fe...
Resolved! Testing in a 3g/4g area before switching
Okay smartypants on here.. Question for ya.Friend lives in area of Nova Scotia that has 3g/4g coverage only. Also.. No Telus towers. Telus/Public use Bell towers in NS as does the NS cable provider Eastlink. She is currently with Eastlink. Has no ...
