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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forgot password link isn’t working?

“There was an error resetting your password. Please try again later” keeps popping up and I need to update my payment details.

Resolved! Payment

I need to update my credit card info for payment

Resolved! My phone was just inactivated. I need to make payment with a new credit card.

Can't access network

Moved from the states with my phone that worked on Verizon. Activated new SIM. Get a message: you're phone's not registered on a network so you can only make emergency calls"

Resolved! didn't get Christmas bonus text

Hi. I didn't get Christmas bonus text. How do I go about getting it?

Why I paid and I have a receipt of payment, and still cannot get my line reactivated?

I have a payment confirmation, and also made a payment the 27th of December, we are now the 30th of December 2022, no access to my phone line yet. This phone company is ridiculous in regards of customer service, and the chat robot never help you out...

Resolved! Fido Sim Card porting challenges

Hi I want to port from Fido to Public Mobile but the digits on the back of the Fido SIM card is 20 digits instead of the required 19 digits. How do I resolve this issue and proceed with the porting?

Resolved! 3x points not being received, new user

Hello everyone! I just signed up yesterday and I only received 5% points back when we are supposed to receive 3x the points for a year, I think. Can anyone tell me how to resolve this? I am on the 25$month plan. thanks

Overcharged!

Yesterday I was cut off of a long distance call because Public Mobility said I had used ALL of my available minutes. I had not used ALL of my minutes! I had to pay $5.00 to make any calls today. Please tell me how to resolve this error.

Resolved! Log in error to account

I cannot log into my account. Only community. Will not allow me to reset my password as well

Resolved! Change Plan, Keep Rewards?

Hello, I am interested in switching my plan from the 3 month $120 plan to the 1 month 15gb $40 offer in my account. I have $12/month in discounts in rewards applied to my account. Will they stay on my account if I switch plans? Or will they disappe...

Resolved! invoice for payment -urgent

I need a monthly invoice for my tax refund. I just wonder why it is very difficult to find invoice in the website. We pay and we get invoice for my payment. It is very simple process.Why public mobile company hide the invoice? Why? I can't understan...

Resolved! Does-public mobile solicit upgrade your plan via text?

My mil keeps getting texts to upgrade. It doesn’t need or want to is this normal?

Resolved! Payment for my daughter's plan

Is there any way to ask for a credit? My daughter switched to a different provider on the day of her monthly payment but she did not cancel her plan on time and my credit card was charged for one month's payment. How can ask to credit this amount, if...

payment

my phone is inactive. I would like to make a payment. My credit card info has changed I would like to make a payment

Resolved! Reconnect my phone

Hello my name is David I am trying to reconnect my phone to the provider, I used to have a plan and a phone number underneath this provider I like to reregister my phone with the same SIM card and hopefully the same phone number. I tried to add on mi...

How can there be no support for a company like this, yet i can be overcharged with no issue

Not having and active contact number is more than just an issue, and over 5 days of no response after overcharging and causing other issues on my account, with multiple service delays and connection issues. Does anyone have an active contact number o...

Resolved! Reset current Plan Renewal date

Is there any way I can reset my current plans renewal date for right now cuz I'm out of data and I got the money on there 殺

Resolved! 2GB & 500 minutes offer

how much time to activate the new year offer 2GB & 500 minutes offer once we send the reply YES2?

J'adore public mobile

Porting issues looking for number to call

Porting issues looking for number to call to accept the port for my number

Payment

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Phone Number + Plan

Hi received my SIM Card and selected a phone plan and phone number.The phone plan I seen when I ordered my SIM Card on Dec 19th 2022 is no longer available ?The phone nimber i received looks like a tele marketers phone number which I do not like.How ...

US texting

Can I text to Canada when I’m in the states and have the US talk and text add on?

Problem with Incoming calls from the USA

I have a friend who used to call me weekly from PA, USA. No problem receiving their calls. A month or so ago this changed. When they call, I can answer the call, and hear them for a few seconds, and then the call is severed. Subsequent attempts t...

Credit card number change

How do I get in incognito

Resolved! Is the compatibility tool gone?

Hi Community! Im trying to help a family member switch to PM and want to see if their phone will be compatible. I can’t find the link to the compatibility tool. Is that still a thing? .If not, does anyone know if a Samsung galaxy 6S will work? TIA! ...

Resolved! Credit card number change,

I would like to make a payment on my credit card. My card number has changed and I need to update it. I keep getting kicked out when trying to login.

Can’t login into my account

Can’t login to my account. Was asked to change passcode several times still couldn’t be connected to my accounts. I want to view my account, unable to do so

Travelling to Mexico in March: Can I use my phone (with Public Mobile carrier)?

Hello, I've never taken a cell phone outside of Canada before, and I'm traveling to Puerto Vallarta in March. Will I be able to use my phone for internet (researching restaurants, activities), text messaging, google maps, and potentially making phon...

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