Roaming

[Abraham1]

I purchase US roaming add on and it's not working, your robot service is useless

[softech]

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@IMEI wrote:

Some good troubleshooting in the Q& A of this link

U.S. Roaming (publicmobile.ca)

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..interesting, the page updated about the lenght of the roaming (from 10 to 15), but it still kep AT&T as the roaming partner, while almost all of those who tried confirmed that we cannot connect to AT&T at all.

[IMEI]

Some good troubleshooting in the Q& A of this link

U.S. Roaming (publicmobile.ca)

[DDM69]

Your comments are not going to Public Mobile customer service. This community page is all customers just like you. 
Provide some details and ask for help. That’s what the community is here for. 

[esjliv]

@Abraham1 - are you in the USA? Roaming addons are for use only whilst in USA.

Please let us know more of the issue so we can try and help.

[Handy1]

@Abraham1  Also if your trying to re buy there very same US add on you have to wait 12-24 hours after the first one ends to re buy very same US add on or you can choose a different US add on … support however can manually put the re buy of the very same add on with out any delay 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[hTideGnow]

HI @Abraham1 

do you see your phone is connected to T-Mobile?

[softech]

@Abraham1   what kind of roaming did you get? voice or data?

data is probably easier to connect, voice might be harder

First make sure you are connected to T-Mobile.  If it is not, try to manually connected to it

If you have data , make sure you enable Mobile Data roaming on your phone

[Handy1]

@Abraham1  Make sure your connected to T mobile and reboot the device