3 hours ago
I'm in US, I have a Ca-US-Mexico roaming plan, and not able to receive any texts and calls, while data works and I can make calls just fine. This is urgent as I have to confirm a payment and I cannot receive the verification code through SMS!
an hour ago
I just tried 2G - it still doesn't wok.
an hour ago
I think you mean 2G, not 3G
an hour ago
Why is my phone not on PM's VoLTE whitelist? It's a legit phone, not stolen or lost.
3G on T-Mobile doesn't work either.
If I have to use textnow for calls and texts, then why I am paying for a monthly roaming plan?
an hour ago - last edited an hour ago
hi @lucb1
your phone is not on PM's VoLTE whitelist and you will have trouble getting calls
try changing the network mode to 3G 2G only and connect to T-Mobile
if that does not work, please download VoIP app TextNow and use that to make calls and send/receive text
an hour ago
I have a Samsung S20 5G, and it was working fine just a few days ago in US on Fizz Mobile. I tried these network settings and none worked after changing them and rebooting the phone:
Global
5G/LTE/3G/2G (auto connect)
LTE/3G/2G (auto connect)
2 hours ago
What phone are you using? It isn't from overseas, is it? A common problem is lack of VoLTE compatibility, though that doesn't explain why you can make calls and why you can't send texts.
https://www.publicmobile.ca/en/on/get-help/articles/volte
Don't use 3G, as the US shut their 3G networks down, so that won't work at all. Set it to 4G/LTE as the preferred network.
2 hours ago
Meanwhile I keep getting idiotic "badges" because I post another message. It's like saying "we're so glad you have issues, here is something to reward you for having issues, so keep having issues to keep earning useless "badges"!
2 hours ago
Still not working. I can call, but I cannot receive any calls or texts. I tried setting the phone to 3G/LTE - still nothing. I logged on to a local wifi network - still nothing.
Never mind, I'll switch to Freedom Mobile. My wife is on Freedom Mobile and she has no issues whatsoever, plus an excellent customer service, unlike Public Mobile where I cannot even get to chat with a real person, let alone calling someone who can solve my problem.
2 hours ago
@lucb1 Set phone to 4G/LTE not z5G and try connecting to T mobile AT&T or Verizon . And test again . Also note if your phone is not on the PM boLTE white muse making calls will be difficult and you have to reply in phone set to 2G/3G and connect to T mobile AT&T. . Worst case you can always download text now app or what’s app for for voice calls
VoLTE white list
https://www.publicmobile.ca/en/on/get-help/articles/volte