cancel
Showing results for 
Search instead for 
Did you mean: 

Not receiving phone calls but can make calls and send/receive texts

Dan-PM
Good Citizen / Bon Citoyen

I just switched eSIM from an iPhone 11 Pro to an iPhone 11 Pro Max. Everything seems to be working fine except I am not receiving calls. I restarted my phone and checked settings and can find the issue. Any suggestions? 

2 REPLIES 2

Dan-PM
Good Citizen / Bon Citoyen

Thanks @hTideGnow for your in depth instructions. My phone is now working. What I had to do was turn off calls on other devices. I think the calls were going to my iPad. Working now. Appreciate your quick reply. 

hTideGnow
Mayor / Maire

hi @Dan-PM 

so, you are not new activation with porting?  you are existing and just changed phone?

when you say you switched esim, you bought new one using the app on the new phone?

On the new phone, make sure the Public Mobile esim is set as Primary and "Turn on this line" is enabled.  Also make sure no other esim or physical sim enabled there

try Reset Network Settings

iPhone-SIM.jpg

Need Help? Let's chat.