Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Will be I able to use my phone (the same SIM card, phone number) in UK as I use it in Canada?
How do i find what my account number is ?
I have a Canadian number, I'm calling a Canadian. My account is up to date, and I even have free US mins left. But, my call doesn't go through, telling me I don't have a US calling plan. It's making lots of sense why I can't make this important ca...
Does someone know how to prevent pesky calls.
I was paying $25 a month but this month when my plan automatically topped up it switched to a new plan... $40 for 15gb. Can someone help me understand and provide info of how I can get my old plan back. I would like the $15 bucks credit to my account...
Hi, i ordered a phone from Public mobile and to date i have not received it; how can i find out where it is ?
Both my mom and i have the same phone (LG G8x) and have the same $25 PM plan but we both have differing issues.On my end the Dominos website will not load using mobile data about 75% of the time. This has happened to me in 3 different cities and if i...
I dont know who to contact ....my line is not working. Which is costing me revenue. Customers have my number and cannot reach me. I need my telephone number which I've had even before public mobile came around. Please contact me to solve this asap
I recently purchased a pre-owned phone less than 30 days ago. According to the Public Mobile representative, the ticket that I submitted should be resolved within an hour. It has been 3 hours and I still haven't gotten it resolved. I submitted anothe...
for some reason the auto pay function stopped working.I have a credit card on file which is fully paid-up and PM isn't charging it. Error msgI just attempted to enter a new credit card - it also isn't being processed; Error msg I try calling 611 from...
Hello,I've noticed when I'm in the dashboard for my account there is an image that says click the button below to redeem vouchers but I don't see any button there. I am aware that I can phone 611 to do this but I would prefer to use the website. Anyb...
I referred a friend who stayed with public mobile for 4 months. However, I stopped getting the rewards after 4 months.
Hello there I am planning to cancel my plan, because I do not need this plan and phone any more.I can cancel my plan by not paying the payment, but now I have 25$ funds which I accidentally pay it by credit card.Please let me refund the 25 funds whic...
Hello I input an incorrect IMEI during activation and the link sent to rectify is not working. Can anyone help me?
Please remove my credit card information from my account.I want to make a payment myself on the 20th of back month
I'm not receiving international texts here in Canada despite the plan saying I should.
Today I am unable to login to my public mobile account to make a payment - says invalid email / password. The password reset page says that code is sent but nothing arrives in the email.
I just received my new SIM card, but I found the SIM card can't be inserted into my iPhone. How to do right now? Do I need to request a new SIM card?
Received e-mail telling me that "My Account" is not linked to "My Community" to receive rewards in the upcoming days. My Account e-mail is : xxxxxxxxxxxxxx@me.comMy Community e-mail is : xxxxxxxxxxxxx@ When I try to change the the @icloud.com addres...
I'm wondering if I purchase a data-only roaming add-on if I can use Facebook Messenger to send messages? Do I need Talk&Text if I only use Messenger for contacting people?
Hey, I live in rural BC and travel a lot around the area. I was on 3g for a long time and had a great experience, and then recently switched to 4g, and now I have poor service, dropped calls, no service where I would normally have service and texts n...
I see this has been asked in the past but I only see the resolution to get a refund. I’d like to — no have to call the uk- I’ve added the extra minutes but am unable to call I keep getting 8uv1 - your call cannot be completed as dialed. How do I...
it's been 5 business days since ordering my sim card online for Nova Scotia Canada...any idea on expected timelines so I can initiate service as a new customer??
I have a receipt for purchased add on but it isn’t activating.
When I try to connect on my phone I put my email and password and it immediately goes to a page expired. When I do it on my computer 80% of the time it goes to a permanent loading screen and 15% of time it gets through but then wants to check if it's...
I have a Samsung Galaxy S20 FE 5G.Trying to Access WI-FI Calling feature, but no luck.. Does not come up anywhere.Is it My phone or Plan?Thank you
I’m trying to upgrade my plan on my phone but when I try to log into my account, it keeps saying that either email or password is incorrect. I’ve been locked out several times and attempted to reset password with no luck.
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