Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Phone will not make or receive phone calls. I have already had a long chat with Simon who said come here and he send me a ticket to get to a service agent
Hope someone can help. My account is active. Phone was working fine yesterday. I have made no changes to the iPhone 6 yet today calls to any number get the same 6uc2 message. This is not a recent switch to public mobility so not a sim card issue. Pub...
phone calls come through, but we can’t hear the people or they can’t hear us.
If you set Two-Factor Authentication at Login, Public Mobile only give you ONE option, that's Text message (SMS) to your own phone.But when you really lost your phone and you want to report to Public Mobile, how can you log in? You couldn't see the s...
My data didnt reset on my billing date Feb 25th and it says I dont have any data and that I have used all my data for billing period Feb 25- Mar 27. But when you look at detailed data usage I have not used much data from Feb 25th to Mar 3th.
I started the process and when I added my phone number that needs to be ported over from my old account it said the Canadian number is not valid. Sent a request yet no one has contacted me!
I was contacted by someone who said my number could not be switched over because I typed a number in wrong. It said someone would call me, but no one has yet. Can you please tell me when this will happen.
I ported my number from Koodo. Koodo sent me a text and (after about 2 hrs I noticed the text) and when I confirmed cessation of service my Koodo service stopped immediately. BUT my Public Mobile service has not started yet and it has been about 30 ...
How to port my number
I know my accounts details on Public mobile portal. but I am unable to completes login bz SMS or Email authentication required, Also I am unable to access my email bz two step verification ON , required code on my phone. its on Loop. I have new sim c...
OMG! Can someone, anyone please please send a porting request from Public Mobile wtihin the next 60 min to Virgin? They are waiting and this is the 6th time I have asked before it TIMED OUT! I am in phone hell and have been on hold with the Porting L...
I have switched my network from virgin to public almost a week ago. I didn’t receive any number transfer authorization from virgin mobile. I called them, they said public mobile needs to contact virgin and only then customer gets message. I paid 45 d...
Hi I just changed my plan to the 15 gig for $40 but when I sign into my account it still shows the old plan.???? Help
Yesterday I paid for a US Talk/Text add-on and paid $15. The payment is showing in my account. However I only found out afterward that I had to wait until the previous add-on had expired and the 0/15 was gone. Well, it is now gone and the add-on has ...
Can somebody please help me. I tried submitting a ticket but it was not accepting my password at the final stage, I think you have a bug there. I have verified my login password and my community password, and both work fine, accept on the final sta...
When I try to make calls it says call declined and I can't receive calls either.
Hi I lost my phone got a new sim I need my phone number back
asked for a friend who owns two public mobile accounts, both of them cannot use LTE data recently. when they turn on the data,there is no sign of data service.location: waterloo/kitchener area. any one has the same experiences? thanks
I accidentally entered our home phone number as the one I wanted transferred, not my old cell #.,How do I fix this?
I have had no issues with my phone for about 3 years now.today it comes up with a message the sim number is changed yet when I contact public mobile for a help request and password reset it sends the info to my phone...hacked?
This is the second day I have not been able to make outgoing calls and only receive a message that the number is out of service. Also a change was made in my plan without my consent but then again return to normal later on. Could this be related?
THIS MUST BE THE BIGGEST SCAM AND FRAUD OF THE TELCO INDUSTRY IN CANADA! Bought a SIM card for my nephew and then a voucher. The voucher could not be used to activate the SIM so had to use a credit card for the first month. Then entered the voucher c...
I can sent and receive text from a number, they can call me, put when I call them get a 6UC2 error number is not in service
I was trying to reach out to CRA 1-800-959-8281, but it says "UC 2 the number you dialed is not in service." I tried few times with my phone, but all failed to connect. However, when I tried with my kid phone, it reached out well. Is my smartphone h...
THERE IS NO PHONE SERVICE. I AM UNABLE TO CALL OUT OR RECEIVE CALLS.IS THIS ISSUE BEING RESOLVED?PLEASE
Hi there, I have an iphone 8plus and I switch my 3G plan to a 4G plan. I turned the LTE 4G on and my phone still says 3G. How can I fix that?Thanks!
How can I get a new sim card
I was able to receive verification texts or verification calls and unable to receive texts from certain friends numbers until after I text them firs, from my old public mobile account/number. But am unable to do it now and unable to receive texts ...
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