I'm trying to cancel my deceased mothers account

[hycm53]

@DaleatkinsSorry for your loss. If you know your mother's email, password then you can login, and disable or remove payment method such as credit card, and don't renew, after 90 days your mother's account will be closed.
If you don't have these information, there are 2 methods for cancel your mother's account:
1. Chat with Simon for help, if Simon can’t help, he would let you submit a ticket.
https://www.publicmobile.ca/en/on/get-help
2, If have issue with Simon, send private message to CS_agent for help:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1 · Accepted solution]

@Daleatkins  Sorry for your loss , if you know her passwords and can log into her account you can turn auto pay off or get support to remove credit card info right away ,,, otherwise once’s the bank is notified assuming the card on file was in your mothers name . The bank will cancel the card and no more charges will take place and the account will close in 90 days 

[Yummy]

Sorry for your loss 😞

You will have to log in into her account and remove autopay - if it was set up.
Another way is to declare phone lost/stolen and that will suspend her account immediately.
After 90 days of no pay account will be deleted.

Good practice is to contact agent to remove credit card info from her account - just in case of accidental payments.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.