cancelling the purchase of data

[OMster]

Hi, I just bought a data package. It hasn't been used. You instituted changes that it now expires, even though you did not make that clear. I'd like to return the package. Your entire service is getting worse and worse. Thanks

[DDM69]

@OMster your post should be directed to a CS rep.  You have posted this to a customer community board.  We are all customers.  

[Anonymous]

@OMster   Have to agree regarding the change to the data add-on.  I think for most it's become too expensive unless they need data for an emergency, I know I'll hold off on buying it at the current price/short expiry period for it unless I absolutely need it.

You can submit a ticket to customer support and they may give an account credit if it's not been used although there's no guarantees as this is a prepaid service.

[Handy1]

@OMster  Yes it does expire now unfortunately , you can ask support nicely and they maybe able to reverse it for you 

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

[softech · Accepted solution]

@OMster  PM is a prepaid provider and generally don't provide refund.  But you can try by opening ticket with support

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there