Lost my sim card

[Freyfrey]

I have lost my SIM card, how am I able to keep my phone number and apply it to a new SIM card?

[softech]

@Freyfrey 

First get a Public Mobile sim card from

• local Telus or Koodo stores: https://publicmobile.ca/en/on/store-locator (call ahead and confirm availability ) 
• Amazon.ca:
  https://www.amazon.ca/gp/product/B07R6P5KBB/ref=ox_sc_act_title_1?smid=AD2L5SKHPCC6Q&psc=1 (Free Prime Shipping)
  
• PM online: https://www.publicmobile.ca/sim-card   (Delivery could take anywhere from 5 days to 3 weeks)

Once you got the sim card, if you have not created a EverSafe id, you will need to open PM support for help to setup EverSafe id to access My Account and/or link the new sim card 

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[Handy1]

@Freyfrey  Get a new SIM card from a local Telus Koodo store call first make sure it’s in stock or order from Amazon and to a SIM card number swap in your my account or get support to help you do it 

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

[hairbag1]

@Freyfrey 

get you a new sim, log in to your account then find this...