Hi guys, I urgently need your help: I am you old customer Oleg Legatov, , and I have big problem with my account. My SIM card is broken by one of low qualified technician, setting up my phone by my request, and I can't use my phone for making phone calls, internet, etc. I even couldn't accept your sms with confirmation number f to access to my online PM account, that is why I had to open new-user account to reach your Customer support! Weird! Could you please send me new SIM card with my phone number to my residential address which I'd be ready to provide you privatly from my email address, it is really important to me!
As I know you don't have phone # for communications, so please send me any information to my registered email address, till I receive new sim card. Thanks in advance
Solved! Go to Solution.
@ollega1 get the sim card first. You can link your old number to your phone without issue
Usually you can just go ahead and link the new sim card on My Account without support help
But in your case, as PM just updated a login system, EverSafe, you lilkely have to open ticket with support to setup the login and help with change sim card. Please follow the steps in my post above 🙂
First get a Public Mobile sim card from
Once you got the sim card, if you have not created a EverSafe id, you will need to open PM support for help to setup EverSafe id to access My Account and/or link the new sim card
@ollega1 you will need to order a new SIM card from Amazon or pick one up at a local Telus Koodo store call around first to ensure they have in stock , and do a SIM card swap or get support to help SIM card swap the number do not activate it just swap SIM card number