FR
Help
Get Support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Register now!

Forum Posts

Ask a question

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 72700 Views
  • 180 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 74846 Views
  • 180 replies
  • 32 Bravos

Resolved! 34$ 50Go US and Canada plan

Is the 34$ 50Go US and Canada plan unlimited data? An agent told me all 5g plan are unlimited but an other one told me the us canada plan wasnt unlimited data

OlivierR by • Model Citizen / Citoyen Modèle
  • 1097 Views
  • 3 replies
  • 0 Bravos

Problems with submitting funds to our Public Mobile accounts

My wife and I subscribe to Public Mobile. We buy chits to fund our plans. We bought chits for both of us on February 23 and tried to submit them, but no luck. The system is saying that it cannot accept our payments.  We are doing what we normally do,...

TSK1 by • Great Neighbour / Super Voisin
  • 713 Views
  • 2 replies
  • 0 Bravos

Resolved! Canada—US Data/calls

Hi, I recently started the CAN-US $34 for 50GB with CAN-US calls and I was under the impression that I could use the data in the US. I’m in the US right now and it’s not connecting to any network and asked by if I want to get a roaming add-on. Any he...

Gizmodan by • Great Neighbour / Super Voisin
  • 1437 Views
  • 4 replies
  • 0 Bravos

Esim for 5G?

Do I need to use an ESim for the 5G plans? I just renewed my subscription to a 5G plan and now my phone doesn't work and says that I'm not activated on the network. Or is there something else I need to do?

Cmk1 by • Great Neighbour / Super Voisin
  • 1428 Views
  • 5 replies
  • 0 Bravos

Resolved! Calls cutting out

I'm not sure why but everytime I talk to someone on the phone the call always gets disconnected for some reason. I'm pretty sure it's in on my side, so I was just curious why it's doing that. 

Josh9299 by • Good Citizen / Bon Citoyen
  • 1937 Views
  • 6 replies
  • 0 Bravos

Non-Service

Surely not everyone is having the phenomenal problems I am getting any mobile service. The company would quickly go out of business.I've spent more time fighting to get on line than I have on line. I've devoted days of my life -- literally -- to tryi...

Kitone by • Great Neighbour / Super Voisin
  • 666 Views
  • 2 replies
  • 0 Bravos

No service in my home.

Hi, I have no luck reaching an agent this morning. i have no service signal at my place, can’t receive a message & call. I would like to cancel the order from today. can you help me with this? thank you. 

Mangaworm by • Great Neighbour / Super Voisin
  • 972 Views
  • 4 replies
  • 0 Bravos

Can't recieve calls or texts

Starting to day I can't receive text and all calls go to voicemail.I can make calls and send textsChecked settings on my phone and all looks OK.Any suggestions?  

cjd by • Great Neighbour / Super Voisin
  • 1396 Views
  • 6 replies
  • 1 Bravos

URGENT - New activation - asking for double payment

I just signed up for Public Mobile, made the payment as requested for the plan that I was setting up with taxes and them the website booted me out. Then I tried to login in again and it is asking for another payment before I can proceed to see if I n...

Angie1972 by • Good Citizen / Bon Citoyen
  • 1458 Views
  • 6 replies
  • 0 Bravos

Can't subscribe

I've been at this for almost 2 hours. I'm trying to subscribe but my address is not being accepted. Going in circles to try and get help. 

Toni60 by • Great Neighbour / Super Voisin
  • 2331 Views
  • 10 replies
  • 0 Bravos

New activation

I was signing up with service, i paid what was required (have proof it came from bank) and then i git an error and when able to log back in it is asking for payment again. I am not double paying to set up. How do we rectify this so I can complete the...

Angie1972 by • Good Citizen / Bon Citoyen
  • 758 Views
  • 1 replies
  • 0 Bravos

My Account

I’m trying to change my phone number. It tells me to go to My account, and find Phone section. I can’t seem to get off the cover page. 

50 by • Great Neighbour / Super Voisin
  • 1016 Views
  • 5 replies
  • 0 Bravos

Resolved! New sign up?

Hello,I would like to sign up for the current US Canada promo plan but I don't have a sim card yet (can't do an eSIM).I'm getting a SIM card delivered tomorrow. Can I sign up for it today and activate my sim tomorrow? Is that possible?Thank you,

mdeze215 by • Good Citizen / Bon Citoyen
  • 1146 Views
  • 4 replies
  • 0 Bravos

No Network Connection

My phone is connected to Public Mobile, but it says "no connection."I've tried restarting my phone, and resetting the network connections, but no luck.I can't text, make phone calls, or use data.

lost_explorer by • Good Citizen / Bon Citoyen
  • 2348 Views
  • 10 replies
  • 0 Bravos

Transfer esim to physical sim

Hi there.Just wondering if I want to transfer my esim to a physical sim, all I need to do is change the sim number on my profile right? And it transfers everything across like my number? Just unsure of the process of doing this. Thanks! edited by coi...

Ryanm353 by • Great Neighbour / Super Voisin
  • 2070 Views
  • 7 replies
  • 1 Bravos

Cannot connect to network

I noticed this morning that I had no connection with the mobile network. I have checked my APN settings, and they match the ones listed by Public Mobile. I have tried all the reset procedures outlined by the chatbot, but cannot file a ticket as the t...

Kiwinadians by • Great Neighbour / Super Voisin
  • 1330 Views
  • 5 replies
  • 0 Bravos

I am not receiving an call or text

I recently transferred from Rogers to Public Mobile. I can make calls, the phone I am calling see the correct number as the incoming call identification. However, I do not receive those calls or texts if someone calls or texts me.

GKCO by • Great Neighbour / Super Voisin
  • 689 Views
  • 2 replies
  • 0 Bravos

US add on package

I have tried the US 3gb unlimited talk, txt bundle $30. with no success. changed the settings in apn to what was recommended. and still no luck. Maybe public mobile could come up with a sim or esim that you could purchase to use when you travel so no...

pjhawk1 by • Good Citizen / Bon Citoyen
  • 1182 Views
  • 4 replies
  • 0 Bravos

Resolved! Canada/us plan

Can I call the US for free while in Canada with the Canada/US wide minutes or is it only if I’m in the US?

JaniceH1 by • Great Neighbour / Super Voisin
  • 1725 Views
  • 5 replies
  • 0 Bravos

Resolved! New activation via e-sim shows no service, no networks available

I have a new activation via e-sim and my phone downloaded the e-sim and that all seemed to work fine (Google Pixel 7 Pro) but the I have no bars with Public mobile and when I turn off automatic network detection I get no networks found immediately wi...

grimacexl by • Good Citizen / Bon Citoyen
  • 2617 Views
  • 8 replies
  • 0 Bravos

Points

How to get points faster because I didn’t understand 

Saif_Ben10 by • Great Neighbour / Super Voisin
  • 964 Views
  • 3 replies
  • 0 Bravos

International LD.

with international LD is Mexico included or is it just USA. 

Murp by • Great Neighbour / Super Voisin
  • 768 Views
  • 3 replies
  • 0 Bravos
Labels
Copyright © 2026 Khoros, LLC