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[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Log into self serve account

Once again I am trying to access my self serve account with no success. My password was automatically saved last year and it keeps telling me my crudentials are incorrect. I had also written down the password and it will not work. I tried several tim...

Public Mobile SIM cards

It appears that ordering online is the only way to get a SIM card.Is there a reason for that.

porting number

Hello, I have received authorization from my carrier to port my number but you have not initiated the porting. How can this be processed. My # is xxxxxxxxxxx. this is a new account.

Port numbers over

How do I get my phone numbers transferred from Rogers to Public Mobile? I just received my SIM cards.

Resolved! No phone activation

How to activate my phone

Resolved! how to pay my family phone fee by credit card

my mom uses public mobile too, and she does not have " my account", so she has trouble to pay monthly fee. I want to pay for her by using my credit card through my own account. but I do not know how to do it.help me please!!!thanks!

Purchase Receipt

Where can I obtain a copy of the receipt for an add-on purchase made a couple of weeks ago? I see the purchase listed in my "Purchase History" but I need a copy of the actual receipt for that purchase.

Over charge

HiI have changed carrier a month ago and you guys still charged me this month. I would like a refund please

I want to end the service

My phone number is 905-xxx-xxxx I haven't used it since September 10th. But today my card paid $29.38. can you give me a refund And I want to end the service. Please delete my account. Edit by Dunkman: removed personal information

Resolved! SIM card cannot register to network

Hi,I am in Europe right now. My mobile plan offers unlimited "international texting". My SIM card does not connect to a network here in Europe.I cannot make phone calls, text and cannot receive any phone calls or text messages.What good does unlimite...

My carrier not work

Hi my carrier showed no service

Resolved! Mobile data disconnects

My mobile data repeatedly disconnects. I have tried the SIM in several phones and have the same issue

Notifications

It keeps showing that I have 25 new notifications. But the most recent one I have is 2 weeks ago. I've checked and double checked and refreshed a couple of times and it's still the same. IDK if there's something I'm missing or could it be that I just...

Resolved! Texts Are Going to a Different Person

I have had this problem off and on ever since I switched to Public Mobile where sometimes people try to text me and it goes to a different person. It shows up on people's phones within the same text conversation that I have received the message but, ...

Resolved! Promotion disappeared-connection with Iran

Hello, I have 2 questions. 1- I have student promotion that is said that offers me 2GB extra for 12 months. Just 1 month passed but my promotion is cycle 3/12. I wanted to know how does that work. 2- Is it true that calling to Iran fees are waived un...

Resolved! Cant Login or call 611

So I have using autopay for like 8 months now and I had to change my card recently so I had to set up that in my account when I tried the password didn't work and when I try resetting I get the code I type it in and it says error cannot reset your pa...

Resolved! Pay bills

i forgot my email registered to my account and it’s asking me for a verification code but I cannot get the number in order for me to pay my bill

New website

What is going on with your website now? I can log on and when I click payments it won't open. It's been doing that ever since you changed the website.

Resolved! Didn't realize phone plan was cancelled; i need to reactivate - please help!

Hello, I didn't realize my phone plan was cancelled with public mobile (credit card expired). I can still hear my old message playing in the background when I call my number. I don't know the exact date it was cancelled but the number is still activ...

Where did my data go?

I signed up for a six GB data plan yesterday and I used hardly anything and now it's all gone. I just ordered another 29 GB. Can someone explain where my 6gb data went and maybe give it back to me and cancel my recent 20 GB order of data plane?

Resolved! How do I register for my account

Is there a live person I can talk to or I'm going to get a new company

Resolved! 12months/2gbbonus

hi,I just activated my simcard and already choose a plan and also activated online just wondering how can I avail of the 2GBBONUS/12MONTHS. I also did not get promo code. What will I do.

Resolved! $25 refer-a-friend credit: not there after 3 days

Hi, I received a text message from Public Mobile on Friday Sept 23 saying that the $25 refer-a-friend promo was active again until Sept 30. I signed up my kid using my referral code on Sunday Sept 25. As of today (Wed Sept 28), neither of our accou...

Resolved! URGENT HELP

Does public mobile have live agent we can speak? I trued sending pm but I just got one time reply

Resolved! Hurricane Fiona HELP

I just renewed my contract Sept 25...been without power since friday night....going onto day 6. And I am reaching my data limit. Other cellular companies are offering assistance to ppl like me-A bonus amount of data to get ppl through?? Please advise

Resolved! I need to speak to an agent

Resolved! Call forwarding number

Hi I was using the application “Fongo” (it’s an app that allowed me to make calls ONLY when I was on wifi. It worked perfectly but I couldn’t send messages so I got public Mobil. my question is …If I call forward my Fongo number to my new Public Mobi...

Resolved! New Service

Need help with the number that was assigned to me it seems it is not in service. Francis

Resolved! question

hi ones i message with a agent does it take a lot of time for them to respond????????????

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