Subscribed to the $34/50GB CA and US data plan but don't see it after renewal

[RayC2]

Hi,

I have 2 lines subscribed to the $34/50G CA and US plan that's is supposed to be active after the plan renewal. My subscription renewed today but I still am on the old plan. What can I do?

[softech]

@RayC2 

check My Account using Incognito plan to confirm.   Also, check if PM charged you the correct plan amount on Payment history https://myaccount.publicmobile.ca/en/account/payment/payment-history

if they charged you $34 but still showing wrong plan on Incognito mode, Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there