Porting out of PM

[NitinKN]

I am porting out of PM to different carrier and not getting the message. Logged a ticket as well yesterday with CS_agent but no response. Is there any other option to escalate? I am in the middle of this process with neither PM nor my new carrier working, completely out of cell phone today.

Thanks

@CS_Agent 

[Handy1]

@NitinKN  Is the PM account active ? Did you leave the PM sim in the phone to reply YES to the confirmation text to port out to new provider ? 

if you have submitted ticket already 

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

your PM account needs to be active to port if you missed the text you will need to get the new provider to re trigger the port request to port

[hTideGnow]

HI @NitinKN 

the line is still active ?  you can receive text from others?

message support again      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437   

and check community inbox for support agent's reply

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage