Community

Resolved! Phone won’t reconnect after payment?

My phone stopped working today February 28 2023 and my account is saying active and my renewal date is tmr March 1 but when I spoke with the chatbot it stated my account is inactive. I paid my monthly payment of $50 two times now for a total of $100 ...

Resolved! Got SIM & voucher to set up new phone then was forced to use credit card for initial setup. $ Gone!

After the initial setup could not be done with the voucher purchased, I used a credit card to do so. After everything was active and working, I entered the voucher number to have credit for March 2023 plan renewal. It showed in account but has now di...

Resolved! Unlimited in-coming calls on $15 plan

I noticed PM has removed all reference to unlimited in-coming calls from the $15 plan.  Just wondering if anyone knows if that is still the case?

Resolved! Can not change PW for my account, getting message, error occured, try later

Resolved! Please help!!

now my phone says “your sim cannot be accessed please call your Carrie to obtain your puk code? Someone please help what is a puk code and where do I get it. I can’t even log into my account because I need my phone number to get text message to log i...

Resolved! Friend code

I just signed up and ordered a sim card. I forgot to use my friend code. 

Resolved! Transferring landline

When trying to transfer my landline # to PM it asks for complete address.  I cannot put in my city and it is not on the list.  Without the city I cannot complete the transfer. 

Resolved! Scammed by Telus door-to-door rep. I want to come back to Public Mobile.

Hi.  I don’t know where to submit this, but a few days ago, a Telus door-to-door sales rep came by my door and offered me a good Telus mobility deal if I swapped over. I did so, porting my number over and cancelling my Public Mobile account in the pr...

Resolved! billing

i got multiple charges on 2 seperate occasions 55$x2 for last months 55$ plan and and 25$ for a plan this month that didn't work so i then purchased a 45$ plan ontop of the 25$ one i already bought , but yet no balance remaining

Resolved! I need to speak directly to customer service

I had to cancel my credit card due to a fraudulent transaction posted to it. I am currently waiting for a new credit card and of course the payment cycle is in the midst of that. How can I speak to a real person about this to let them know I am waiti...

Resolved! Phone can’t receive calls.

It’s been 3 weeks since I started and no one can call me. My phone box is full how do I access it?

Resolved! Issue purchasing SIM card yet money still taken

I attempted to purchase a SIM card but it is saying that there was an issue where the postal code of my shipping address did not match up with my billing address. The issue though is that during this I made two attempts to try and purchase, and money...

Resolved! how do I find my posts

I submitted a post this morning, but it doesn't appear anywhere. Where can |I find it? I clicked on the mail icon, but it only showed posts from 2022 and 2020.

Resolved! Phone Number Port Not Sticking

Hi, a couple of days ago I had my neighbour help me sign up with Public Mobile. While signing up I had my old Rogers number ported (from an active account). This worked fine for approx 24 hours and then Public Mobile assigned me a new number. We atte...

Resolved! SIM CARD LOST

Hi Team,I have lost my sim card, and I need some help.Would someone be able to help me with the process? 

Resolved! Payment

I just put a 30 dollar payment voucher on my phone and it’s saying it went on on the phone then I got a text it’s not received??? This is not the first time this has happened it was put on before it expired. This is crazy to be honest I should just h...

Resolved! Out of country

Hi, I am going to Honduras and want to download "WhatsApp"Will I be charged data fees when using my phone down there?

Resolved! Locked out of accounts

I put correct info in n still tells me wrong email or password!! What is going on. Just wanna talk with a PERSON to straightened this out!!