Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I paid for 15 days US roaming. The money has come out of my bank account. I have 3 days left. I cannot make a phone call in the US. I get a message saying I did not buy the add-on. But I did.
I bought a public mobile voucher at the gas by accident..the gas station said I have to contact public mobile for a refund..how do I get my refund?
Sim cards were billed to wrong address
Hi tried to transfer cell number from Rogers to Public on Sat Jan 14th approx 11:00am.Public send request but it was apparently refused by Rogers.I called Rogers this afternoon and they said to resend the request.How do I get Public to resend that re...
Hi. I accidentally purchase the wrong plan and o would like to know how to change it.
I'm not sure why, but it won't show on my SIM card that my plan got upgraded. I log into my account, and it's updated to the new plan. I tried restarting my phone, removing SIM card then put it back in, and changing SIM card slots. None of it worked,...
Why won't my Us add on work I paid for it
im trying to renew my plan and i had to get rid of my old Visa debit card as it wasnt working properly, now when i try to update the information with my new Visa debit card it just says "oops try again later" what am i doing wrong?
Hi, I'm looking to change my service provider from Bell to Public Mobile. My existing phone line is on an account with 4 other phone lines with Bell, and I want to make sure that when I go through the SIM activation process to carry over my existing ...
Hello I have had the $15 plan for several years (over 3 years).Does it still have the free incoming calls right now? Im just an occasional user. I noticed that the new $15 plan doesnt include the free incoming calls. Please adviseFred
I was surprised when I get the message that I have only 10 more minutes to talk from my phone for this month. So I logged in to my public mobile account and surprisingly saw in history that an unknown number talked for 42 minutes on Jan 17 which did ...
i am sorry because my request to update my credit card information could not get through and my plan could not be renewed, so I have to move to another phone service company. my number is no longer exist.
I have updated my credit card on the payment date. Do I need to make a payment as well. My account says it is suspended. What service do I get with a suspended account? I am not receiving my calls it is going straight to voicemail. I can phone out.
I purchased a US data, talk and text bundle. The data has been working fine, although it has not been showing any of my usage in my account. My account shows that I have the data and have the unlimited minutes and texting, but every time I attempt a ...
I have paid my phone bill yesterday using a payment voucher and have since not had service since then.
I ordered two sim cards on December 23rd and it hasn't arrived yet.My order number is Order 320769Any advise?Thanks!
Hi guys, I'm planning a two-month trip and will pause my payments. During these two months, will the phone be able to receive incoming calls and sms so i know who was trying to get in touch with me? Or it's blocked even for in Please advise.
I had requested a change to my plan and it was accepted. Today, my anniversary/payment date, I note that the change did NOT go through and the old amount was charged. How do I change my
Hello, I have lost my account information for two accounts that are in my name. I require assistance.
I am in the US and added talk text and roaming but I can’t make a call out
Hey guys, posting this on behalf of my partner, and they keep greeting these. They recently joined. Credit card is set up on the account, and the payment appears to be taken. Should they worry about this? They haven’t had any impact in service so fa...
I purchased a uUS roaming plan which has both text and phone minutes and have 4 days l left on it. But now getting voice and text messages saying I Don’t have a roaming plan. What’s going wrong
how can I cancel my preauthorized payments?
I'm trying to access my online account and I no longer have access to the original email and need to change it to my current email
I have changed phones from a iPhone 6 to an iPhone 8. When I switched the SIM card. The iPhone 8 display the following message.SIM Not SupportedThe SIM that you currently have installed in this iPhone is from a carrier that is not supported under the...
I'm trying to setup a new account and transfer my number from another provider. When I try to process the payment and activate the sim, I get a message, we are unable to process your payment at this time, please try another card. I've tried two diffe...
I have tried for four days to get into my account unless someone helps,my account will be going dormant, and it will be shut down because I need to change some information on the account. .
I ordered a new SIM card last month and still haven't received it yet. Any help is appreciated
I purchased a SIM card online on Dec 28th and it hasn’t arrived yet. When should I expect it?It was on order number 321264.thanksTed Overmeyer
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