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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2672 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17773 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28947 Views
  • 184 replies
  • 27 Bravos

Wrongly charged

I never opted for auto-recharge and unfortunately I was just saw my account was recharged 20mins ago. And the worst case is that the mobile data is displaying 2.38gb used at the point of recharge. This is unacceptable and please I need a refund of my...

Chibuzo by Great Neighbour / Super Voisin
  • 307 Views
  • 4 replies
  • 0 Bravos

Resolved! Rewards

The last two friends that I signed up (Anita xxxxxxxxxxxxxxx & Ralph xxxxxxxxxxxxxxx) I did not receive the Reward.Has there been a change to the policy?Keith

kg3 by Good Citizen / Bon Citoyen
  • 361 Views
  • 4 replies
  • 0 Bravos

2GB data bonus gone?

I signed up with Public last year (three family members and I) with the promo 2GB data bonus which was definitely unlimited for the life of my plan. This was a $35 3GB/month plan with the additional 2GB bonus. Just this month I noticed the free 2GB h...

MelanieMay1 by Great Neighbour / Super Voisin
  • 521 Views
  • 8 replies
  • 0 Bravos

Expedite a SIM card?

Is there any way to contact a real person in order to get a SIM card expedited? I would like to use a referral code I have but it expires Oct 31. I would like to get my SIM card before then.

jko1 by Great Neighbour / Super Voisin
  • 270 Views
  • 3 replies
  • 0 Bravos

Resolved! Receiving text messages 75% data used

I have been receiving text messages from 611 that 75% of my data has been used. However, I am receiving this for my previous plan data of 2GB instead of my current data plan of 6GB 

75 percent data usage.jpg
Beny1014 by Great Neighbour / Super Voisin
  • 356 Views
  • 3 replies
  • 0 Bravos

Resolved! Received 4G Promotional Text

I received a promotional text message offer for 4G. However, I am already on a 4G contract. My concern is that behind the scenes I am not actually receiving 4G data plan.  My online profile shows that I have the 4G speed plan.   Is there a way I can ...

Text Message.jpg 4G Plan.jpg
Beny1014 by Great Neighbour / Super Voisin
  • 436 Views
  • 4 replies
  • 0 Bravos

Resolved! Switching from 3g to 4g

Simon says I will still get my rewards. The promotion right now is basically I will switch from 3g to 4g and the price stays the same as well as my rewards. So What I am understanding is I will get 4G for the exact same monthly price? Please confirm.

Murse20 by Good Citizen / Bon Citoyen
  • 316 Views
  • 3 replies
  • 0 Bravos

Resolved! Data reduced ?

 I had 2 GB data as per my plan for last 3 years. Why it is suddenly reduced to 1024 MB but bill is same. I did not receive any notification of reduction of data.

Charanjeet by Great Neighbour / Super Voisin
  • 240 Views
  • 3 replies
  • 0 Bravos

Interrupted service

Has anyone else been cut off without notice?There was some technical error in a payment and our account was suspended - without notice - so we were left without service and missed important calls. I had no idea this had happened until hours after the...

RMcL by Great Neighbour / Super Voisin
  • 393 Views
  • 5 replies
  • 0 Bravos

Data

My account shows I have 2 gig left but I'm getting messages saying I used my data up , I don't know where I stand and no one to talk to 

Tedk by Great Neighbour / Super Voisin
  • 365 Views
  • 7 replies
  • 0 Bravos

Public Mobile App?

Just wondering if Public has any plans to make an app? Easy to access the website, but some may like the option to manage an account through a dedicated app.Thank you!  

Public506 by Good Citizen / Bon Citoyen
  • 1345 Views
  • 10 replies
  • 2 Bravos

Charge without owning a SIM card

Dear Sir/Ma’am,there was a transaction made on my credit card worth $56 on the 3rd of October saying that I own a public mobile plan which I don’t have. I need assistance to prove that I do not or have never had a public mobile number to get that mon...

Shaandeep by Great Neighbour / Super Voisin
  • 252 Views
  • 3 replies
  • 0 Bravos

Resolved! 4g deals

Hi everyone,I received a 4G plan deal by text message but I can not activate it.it does not show any deals in my account. this is the text:Public Mobile here.Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to ...

Pedram000 by Great Neighbour / Super Voisin
  • 349 Views
  • 2 replies
  • 0 Bravos

Create an account

I’ve never had an account always just paid through phone cards and pay as you go. All of a sudden I paid and it will not renew. 

Kboog by Great Neighbour / Super Voisin
  • 227 Views
  • 3 replies
  • 0 Bravos

Plan change?

Thinking of changing my 3g $40 dollar plan to the 4g one, will my monthly rewards stay the same, like loyalty, pre- authorized and refer an friend rewards?

tritone by Great Neighbour / Super Voisin
  • 254 Views
  • 2 replies
  • 1 Bravos

Resolved! Will reward change?

Currently my reward is saving dollars. If i change to another plan, will the reward keeps the same? thanks

ben2018 by Good Citizen / Bon Citoyen
  • 290 Views
  • 2 replies
  • 1 Bravos

Resolved! Internet does not work

I have $ 80 on my account, but the Internet does not work. What should I do, why the Internet has not been activated?

My account was suspended after update to 4G speed plan

My accout was suspended after update to 4G speed plan and inform me I owe them monthly fee as I have auto payment signed up since I joined the PM service few years ago.just now I did use auto payment paid $39.11  please check is my account still acti...

rcntan by Good Citizen / Bon Citoyen
  • 420 Views
  • 1 replies
  • 0 Bravos

Resolved! When eSIM support for PM?

I think it’s time for PM to start supporting eSIM. What do you think?Anyone knows how long before PM starts supporting eSIM.I know both Telus and Koodo do support eSIM why not PM

Malzaeem by Good Citizen / Bon Citoyen
  • 383 Views
  • 2 replies
  • 0 Bravos

How to change sim and change plan?

My email id or pw is not correct and from last 3 months trying to change sim and upgrade to 4g whats the process? Every time try to reset password it says error 

rajeshsuri90 by Great Neighbour / Super Voisin
  • 553 Views
  • 6 replies
  • 0 Bravos

US Roaming add-on

October 17, 2022 I purchased the US Roaming add-on for $20 which was suppose to include 1 GB of data. Today is two days later and I received a text saying I have used 75% of my data. Wen I checked my add-in’s they only gave me 250 mb. What happened. ...

cdntrucky by Great Neighbour / Super Voisin
  • 383 Views
  • 7 replies
  • 1 Bravos

Can't type numeric street name into port-in form

The street I live on is named after a number, eg: 14 W 23rd St. On the form for porting in a phone number from another carrier, it won't let me type 23rd St as my street name. I can only type 'rd St', it filters out all numbers. I guess whoever desig...

efp by Good Citizen / Bon Citoyen
  • 371 Views
  • 4 replies
  • 0 Bravos
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