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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

SIM CARD

Hi,Just a question, but is it possible to change my SIM card without having to change my number?

@CS_Agent downloading receipts older than 180 days

Hi, I need to access my receipts for all of 2022. Unfortunately, i can't download ones that are older than 180 days. PLEASE HELP!! thanks

Resolved! What gives? Will I ever reach Customer Support in my lifetime?!

I am sure Elon runs Tesla differently. That things even work here at Frustration Central is a miracle.First, I read the following:"If you have any trouble with this link, please reach out to our agents by sending a private message to @CS_Agent in our...

public account number

How can I get my public account number

5G

I have a 5G plan and I am not getting 5 g on the network.

I have no service??

I have no service?? Phone says SOS where the service icon was

Waiting to change subscription

Why do I have to sit and wait like 5 mins for loading times to do anything on the new app and website?Trying to change my plan right now, and I'm just sitting here patiently waiting for the last 3 mins for it to load, however it's still not.. maybe i...

Resolved! It says welcome to my New profile!

Why new? And, my old one? I was active here on my old profile and might even have some reward points for participation. Where did all that go?

telus

has public mobile been bought by telus and they are just now changing everyone over? As stated in another query my phone reception has been very bad for the past 3 weeks...and it never was before???

Resolved! Possible to change payment method that was charged AFTER payment processed

I have some public mobile vouchers that I forgot to add to my account. Was thinking of doing it today since I thought my account was going to get debited tonightAnyway, my credit card that I had linked to my public mobile account got charged the mont...

Resolved! I just noticed that the $15 plan is no longer in your list

On returning to Canada after 4 months, I see a positive development, ie., an app. But, I don't see the $15 plan I used to have - unlimited calling and 100 min talk. Where is it? I don't want to have to move on.

It's about time

It has been irritating and annoying that we have not had a mobile app all this time. So, when I returned from a 4-month trip overseas yesterday, I was delighted to see an app! Though I have always been able to log in to my acoount on my computers, I ...

I can’t make calls or receive calls

Hi, For the past couples weeks I’ve been having issue making calls or even receiving them. I’ve reset my phone, reset my network, turn my airplane on/off all I could thinks but it’s still not working. I need help here

Resolved! Add-ons Expire?

Is anyone else concerned that Public Mobile has (according to the new wording on the add-ons page) changed their policy about add-ons expiring? Previously, they lasted indefinitely. Now the apparently expire after 30 days.

lost phone and can't login to public

hello. I've lost a phone with a number (XXX-XXX-XXXX) and trying to log in to my public mobile account but OTB is linked to the lost phone so I am unable to login to my account at the moment. I have access to the e-mail I can verify with my e-mail or...

Resolved! sim card refund

Please let me know how to arrange sim card refund. I ordered a sim card for my aunt for activating the $15 plan. Your company no longer has the plan, hence I don't need the sim card anymore. Please let me know how can I request refundThanks

Transfer number to public mobile from another provider error

Hi,my number didn't get transfered to public mobile from another provider. I got a message for how to do it bur I can't find the icon to click on after vising my account page. Could someone please reach out to give account details and help

How do I request a number transfer

How do I request another phone number transfer if I missed the 90 minute window? @CS_Agent

E sim didn't install

My phone restarted while the E SIM was Installing on my phone. So now my account. Is partially activated but I do not have my e sim which I paid for already.

Payment- *611 Not Working

Do vouchers still work? About to make a payment, but *611 not working.

no service

i still have no service… shld have been ported from virgin to public… chat no help at all and link to submit a tkt not workingeven codes need to be requested twice! so annoying

Unable to submit a support ticket through virtual assistant!

Hi, can someone please try to see if you can successfully submit a support ticket through the virtual assistant plus select where it says click here in the virtual assistant to see if it opens to send a private message to CS_Agent instead of it openi...

failed phone call

when phoning 1 particular number, I get "HB1 - your call cannot be completed"the person can phone me, but I cannot call them???

Enhance the "Create New Message" form (for Private Messages)

I recommend the following changes:Modify the "Send to" field to include a drop-down menu with options for selecting the relevant department and/or specific user to send the message to.Consolidate all new tickets into a single thread, rather than crea...

activate

cannot download app on my phone, need to activate my sim card. how do i do this now?

Resolved! How do I talk to a human and not a chatbot about my services?

SOS no service

@CS_Agentim having issues transferring my phone number over and getting the e sim to work. I replied YES to my old carrier and then 20 minutes later I lost service and still done have any. Its been 2 hours since I started and still have no network co...

Help with community account linking

Lost sim

My boyfriend has lost his phone (and SIM card) and needs a new sim (with the same number and phone plan) to put in his new phone. He can not sign in to his public mobile account because they ask for password sent to his phone that he does not have. ...

Resolved! New account-Not needed

Pls I am unable to access my previous community nickname due to change of the platform. Is asking me to register as a new member which I am not.I had to create this new nickname before I was able to ask a question. Please how do I access my previous ...