[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! I am switching to Public from Koodo - No 6 digit code received
I am going through the activation and have reached the point where I need to enter the 6 digit Eversafe code, but I have not received it. The Re-Send does not work. The phone is not receiving the text message. I have tried Re-send many times. If I tr...
Can I set up two mobile #s in two separate provinces
Hi, I reside in one province but need a local # in a different province. Is it possible to do this all through Public?
New subscriber, can't get past credit card processing
My wife is trying to join PM today. Got to the credit card portion and we keep getting this message:ERROR. Something went wrong. Please try again.We have tried 5 or 6 times with 2 different credit cards (both cards are working properly) and every tim...
What is the order in which Data Add-Ons will be used?
As a long time customer of PM, I have a few non-expiring data-ons I received as Promos. If I exceed my monthly data amount, will these older, non-expiring data add-ons be used first before any of the recently added 240GB loyalty bonus that does expi...
New subscription not able to activate eSIM
I just signed up this morning and am trying to transfer from Roger’s. I get an error saying not able to connect eSIM and to reach out to support. I try to do support chat in the app on my iPhone 14 Pro, and it just goes blank.
Bill Change
Did anyone else's bill change? Just 3 days ago, I paid $50.00 ($7.00 awards subtracted from my $57.00 bill). Now I am looking at my bill for April and it is saying I will have to owe $82.00-$7.00=$75.00. No explanation was given. This is not good at...
US roaming Addons
HiI purchased US Roaming Add-ons last eve. Data, texts n talk.Talk has not worked. It's on my acct as paid
SIM card reimbursement
I signed up as a new customer and was told I could get a free SIM card and I could buy it at the local Telus store, which I did. How can I get reimbursed??
Resolved! Changing subscriptions from LTE to 5G
Hi there. I'm currently on a LTE/4G subscription (40 CAD a month, for 15GB at 4G speeds) and just saw that PM are running a promo for 5G speeds, 50GB for 35 CAD a month. My question is, if I changed my subscription, will my iPhone 11 (which is not 5G...
Resolved! Bonus points
I received the bonus points today for transferring from old rewards to the points system. Here is my question: I have a couple of free non-expiring 2GB data given from previous years and now some bonus data with expiration. When I use up my plan data...
Resolved! Promised 240Gb but only delivered 30Gb of data bonus data
Tricked into upgrading my plan before they pulled the rug on us loyal customers. Don't need the extra data especially since it's time limited but I want it based on principles.
Extra add-on data GB usage priority?
Hello,I have an extra 1GB data add-on as well as the bonus 240GB data add-on that expires in 150 days. I was wondering if I exceed my current data plan, which add-on will be used up, will it use my 1GB extra add-on first or will it go start directly ...
Resolved! eversafe: opting out
how can I opt out of eversafe?
Adding a second phone + porting a landline # to the 2nd phone
New PM subscriber - every time I click on a new plan to add another phone to my account. I get taken back to the current order in place for my phone activation (I'm trying to add a phone for my wife). I would also like to know if I can port our landl...
Resolved! Antigua Travel Question
I'm travelling to Antigua tomorrow for a vacation, and was wondering if there is any way to have my # work while there?I know the 50 other options that are available via wifi & eSim .. but was specifically wondering about my number.Thanks
can't log-in to account
I tried to log into account and it's a into account
Porting prepaid Koodo number
I created a ticket to port a prepaid Koodo number for my spouse 2 days ago, with no response yet. Porting my number from a monthly Koodo plan two weeks ago only took 2 minutes and it's working well. Is porting prepaid number usually this slow? My sp...
Resolved! Sim Card
I purchased the $34.00 CAN/US plan on March 3, 2024 and still haven't received my Sim Card. I know it says 10 business days, at least tell me if it has been shipped. They have already charged it on my credit card.
Resolved! Why can’t I make a phone call since I switched to Public Mobile?
I have the same Sim card in my phone, I also have the eSIM activated. I’ve responded to the texts from Rogers and the transfer seems to have been done. But ever since I did this yesterday I can now no longer make any phone calls.
Resolved! Rewards change
Hello, I have been with PM for 6 years. I am only on the $15/month plan. My rewards with autopay, referral, and loyalty total $10/month. So every month I pay a mere $5/month plus tax.My question is, when I get switched over to the points system, what...
5G is not connecting
Hello there,I Just got a new phone Samsung S24 Ultra from India. I fo have 5G plan with public mobile. Now before I had Samsung S22 ultra which I bought it from Canada and it was getting 5G. In addition, I live in 5G coverage area. I tried everything...
Resolved! Roaming in the US
With the Canada -US plan, who is the roaming partner?
Public Mobile the New Bell Canada?
So I got a text offering me 240G of data when I'm under the impression i'm on unlimited and would never need that amount anyway, in exchange for my rewards discount.Now trying to read through the comments I'll be moved to this points and may get a $1...
charged twice this month
My credit card was expiring so i logged on to update it, then I changed my plan and i was charged twice for updating. These changes were both made on the renewal date. Can I get this money back or in a credit ?
U.K. Roaming Options Available?
In England for 2 days. WiFi works, but roaming options would be great. I only see U.S. options though.
New subscribers porting an existing Public Mobile number?
Is it possible to subscribe, and either port an existing public mobile number or transfer a public mobile number after activation?My son currently has the $15, 250mb plan, however there is a promotion for $29, 20gig that is currently running.Any othe...
Email to SMS gateway?
Does Public Mobile have an Email to SMS gateway and if so what is the address format to send an SMS from an email?
Resolved! SIM card for Moto G Stylus
Hi, I'm new in town and a newbie when it comes to SIM cards.I'm at the final step before gaining full access to my account. I need to insert my SIM in order to receive and confirm the code sent to my selected new phone#.I mistakenly gave my local Pos...
Haven't received my SIM
I ordered the SIM card on March 2nd and it still hasn't come.
Spam calls
I’m getting spam called by numbers from North Dakota I’m located in Canada I block them everytime but they always go to voicemail and end up filling my voicemail they’re none stop up to ten times a day from many new numbers idk what to do I put my nu...
