CS_Agent

[Abdul20]

@CS_Agent I have activated my phone but my phone still shows no SIM even though the sim card is activated. I can't receive or make any texts/calls and can't receive the code to confirm my account.

I have restarted my phone and tried multiple things and still can't seem to get it to work.

@CS_Agent 

[softech · Accepted solution]

@Abdul20 

this is just sim card provisioning issue.  Easy fix for PM support but you just need to engage them.  

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there