03-23-2024 09:57 AM
I have paid for and downloaded two eSims, now I have ordered a physical Sim and it came yesterday. I have it in my phone but continue to get an SOS reading.
I called Koodo and they informed me that my number was successfully transferred a few weeks ago. I had to wait 10 days for my SIM and just want to get things up and running. In order to access any cellular right now I need to use my old Koodo SIM card.
Please help:
I have restarted my phone
Reset network settings
Public Mobile is showing up as my network Option. Do i need a SIM pin or something? I'm honestly at my wits end.
Thanks,
Carla
03-23-2024 12:03 PM
Thank you. I send a PM to begin a ticket because the link to doing so didn't work. I'm just waiting to hear back. Thank you for saying its an easy fix. hopefully they get back to me soon because I can't use my phone.
03-23-2024 11:59 AM
@carla77 your issue is that sim card was not properly provisioned. Easy fix for PM support but you just need to engage them my ticket
Please open ticket with PM support:
03-23-2024 11:55 AM
When i try to log on to my Koodo account its gone and they told me online that the number was successfully transferred.
03-23-2024 11:42 AM
If your Koodo SIM still works then the port was definitely not completed properly. Your Koodo account should be automatically closed after a successful port.
03-23-2024 11:13 AM
Thanks . Have done so. Waiting to hear back.
03-23-2024 10:43 AM
@carla77 wrote:Hi, I inputed the SIM number from my new physical SIM yesterday so the new number associated with this SIM shows up.
Looks like then your account was not set up properly.
Submit a ticket for CSA help either via the chatbot or the following link:
03-23-2024 10:34 AM
Hi, I inputed the SIM number from my new physical SIM yesterday so the new number associated with this SIM shows up.
03-23-2024 10:33 AM
Hello, I did enter the new number yesterday when i got the SIM card. My koodo SIM does work but I was speaking to them today and they said my number was successfully transferred.
03-23-2024 10:13 AM
@carla77 Your Koodo sim card still works? If the number was successfully ported to Public Mobile it shouldn't. Did you enter your new physical sim card number into your PM account?
03-23-2024 10:08 AM
Sorry to hear about your troubles.
Are you able to access your PM self service account?
In your profile section, what SIM card number shows up? Your physical SIM card or your eSIM?