Sim Card

[Juli1]

I ordered a Sim card online May 7, 2023 paid $5.60 but did not receive it. DO NOT SEND-pls credit amount to July phone bill. 

I am senior. I do not want automatic pay. Please revert to texting me on 26th of each month to pay which I have proved to you for the past year, I did diligently. Thank you.

[DDM69]

@Juli1 just keep in mind, this is a community board and we are all customers here.  We can't make changes to your account.  Basically, we are just here helping to answer questions.  

You need to manage your own account.  If you need further assistance, you have to submit a ticket to a CS rep.  

[Handy1]

@Juli1  Also PM is 30 day cycle so it won’t alway be on the 26th of month it will continually change dates every 30 days 

[Handy1]

@Juli1  

SIM. Card can take up to 3 weeks to arrive , if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[softech · Accepted solution]

@Juli1 

Yes, sim card delivery could be as many as 3 week.

you have to check with support to see what they can do with the situaton

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Sim card order"
              Then click "Contact Us".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Automatic pay? can you login to My Account, youc an disable it there

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription