It is my understanding Public Mobile is a prepaid service with certain Add-Ons on the phone that will allow the use of the features. If Add-ons not subscribed then system should not enable or allow the feature to work.
1)A call was made to area code (226) system gave me the warning of "additional charges". Call was not connected party did not answer the call. My Public Mobile account usage reports 37min and Auto-charged $5.6 to my credit card. I am not sure if recent changes to Public Mobile affected this gap, but enjoyed the feature that would not never proceed with the call because the subscription was not on file.
2)Need to delete my payment card on file. This recent issue makes me worry that charges not to my control will be posted to my credit card. Unable to do so without entering new payment features. Also system auto changed my payment or subscription to auto renewal. Very inconvenient.
Please advise issue #1 and how to contest this charge. Thanks
Solved! Go to Solution.
Issue resolved. It was an auto-renewal subscription charge. Not used to this feature. More of a notification sent to me at the end of my subscription to pay outstanding fees. This was unusual to have charges auto-charged. Feature turned off. Thank you everyone
The subscription renewal feature changed to Auto. Used to getting PM notification regarding renewal and always ensure this feature is not set to auto. Appears recent updates or I fat fingered and turned this feature to "Active"!. The charge was for service renewal. Thank you everyone for your input. Issue resolved.
can you post a screen shot of the charge in question...maybe we can get an answer here in Community.
I've been with PM for over 6 years and never experienced any unusual or extra charges unless I bought an add-on of some sort. I'm comfortable leaving my credit card on file and I'm sure you can be too...once we figure this out.
@NH9522 PM would not auto charge any amount other than your plan renewal.
For your $5.6 charge, check the Payment history on My Account to see what charge is that
to delete the credit card on file, as well as asking details for the $5.6 charge, please open ticket with PM support
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