I do not want to renew my plan right now

[Samuel7]

Hello,

I clicked "change plan on renewal date", but it is renewed now, and charged money from my credit card.

My previous plan still has a lot of data I can use, and I do not want to renew it right now. Please help me. 

[Handy1]

@Samuel7  There’s been reports of this happening to others , you will need to submit a ticket with support 

• Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box >>>>>>. Click here                 

• Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

[softech]

@Samuel7   you are not the first one with this problem.  There have been couple posts for that same issue

Open a ticket with support and they can reverse it

1. Open ticket via Chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

             Click "Yes, I'm a customer", then click "Sign In", once signed in, ignore the choices and type "Contact agent"
              Then click "Contact Us", and click "My Account".  Finally click "Click here to submit a ticket ↗ " and you can open the ticket

2. Or if you have trouble with Chatbot, Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there

[hTideGnow · Accepted solution]

HI @Samuel7 

that is a new glitch from new My Account!!

But PM agent can sort it out

Please submit ticket to CS agent at:   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437