Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! 12MONTHS12GB

Why is this promo not extended to existing customers? It is unfair!

Resolved! No Response from Customer Service Agent for 4 Days

Hi,I am still trying to sort out the issue of my phone order being stolen. My original post is here:https://productioncommunity.publicmobile.ca/t5/Get-Support/Phone-Order-Got-Stolen/m-p/905532 I tried to open a ticket with PM on Thursday and it would...

Resolved! My plan renewed but it didnt give me the 15gb deal.

I set it so when my plan renewed it would give me the new deal $40 - 15gb at 4G but today, I checked it still has me in the old plan.

Resolved! can't access my account because email incorrect

On Friday, my account was re-registered by Public Mobile internally because I had missed the port-out phone number message. I think when my email was re-registered, it was entered incorrectly because 1. the temporary password I was given doesn't work...

Resolved! Requesting record of phone used on my account

Hello, I need to get a record of the phone that was being used on my account, including IMEI/serial number if possible. How do I request such a record? I recall we used to be able to see what phone is used on the account in the old self-service porta...

Buying a new cell phone

Resolved! Buying a new cell phone

I want to buy a pre-owned cell phone from the store. I have in the past gone to a store and they have set up everything. I am not sure how to set up if I buy from the online store.

Resolved! Public Mobile number not transferred out to Freedom Mobile

Hi I activated a new line for Freedom and had the agent request my Public Mobile to be transferred to the Freedom line, received and replied Yes to the confirmation SMS from Public Mobile. This was yesterday and the number has yet to be transferred. ...

Resolved! My home page

Every time I sign into my page I get a message saying error 404 maintenance or 401. I’m not sure. It’s just very frustrating. That I cannot get on my page. I would like to speak to somebody about this please or I’m going somewhere else for my service...

Resolved! I need to active my sim card

Please any one can help me to active my sim card number?

Resolved! Roaming add-on not showing in my account

I purchased a roaming-add on yesterday Nov 19, 2022 "US Roam-Talk Txt 250 Data (10D)" and received a receipt for it but the purchase is not reflected in my account, ie it's not showing and the @$20 has not been deducted from my available funds. I had...

Resolved! $10 reward for using friend referral code

Where can I look to confirm the credit has been added? Thanks!

Resolved! US roaming in Hawaii

Wondering if anyone has an update on roaming in Hawaii post the 3G changes in the US? I have a 4G Canadian plan - does that make any difference? Thanks!

Roaming add on

I purcased ther Roaming Addon and it is not working. How do I activate it?

Resolved! Submit a ticket

How do you submit a ticket and speak to a live body!?I am having issues with my daughters unlimited texting. I find this service to be very frustrating.

Resolved! Unexpected Data Plan Change?

I am on the 25 $ plan, have been for last two years or so, and I always had 1 or 1.5G but last month they dropped it to 1024mb.. Surely this is an error? I only noticed today I thought the phone was just glitching connecting to the network.

Resolved! PM offered me 15GB of 4G data for $40/month via SMS, didn't apply on renewal date as expected

Hi, on November 1st I received an SMS from Public Mobile offering me 15GB of 4G data for $40/month if I replied "YES" to the SMS, which I did. It was supposed to switch to this plan on my next renewal date which was November 12th. I logged into my ac...

Resolved! How and when does referral benefit appear (both sides)?

Recently (Nov 9) I helped FriendA refer FriendB to PM. FriendA is on $25 and the old Rewards program. FriendB is on $15 plan and of course new Rewards program. I know they entered the referral code because I walked them through it. I think FriendB sh...

Resolved! Plan cycle date changed

My plan cycle date used to be 16th of every month but last week when I logged in to my account my plan cycle date started showing as 9th. How do I get this fixed?

Resolved! I am trying to add Talk minutes to my base of 100.

I did the $5 add on and they put them into my long distance. This is not what I want. I want to my general talk minute account. Thank you

Resolved! Got a line at Fido

Hello everyone, I recently just got a line with Fido using the same phone number I was using with Public Mobile. The guy at the booth transferred my number to Fido for me. I wanted to access my Public Mobile account to see if my plan is canceled, b...

Resolved! referral code after activation

Hi,I forgot to enter the referral code I got from someone when I activated my SIM card. Is there a way for me to use the code still?

Resolved! Login not available

I tried to login to my account the last 4 hours but it kept saying this page is no longer available once I got login button. Anyone else experience this?

Resolved! Referal Credit

Why was my referal code not accepted when my friend signed up ?

Resolved! Discount Carryover

When changing phone plan to the $40 for 15GB, do the loyalty and pre-authorization payment discounts carry over and apply to the new plan price?

Resolved! 4G Plan for $40 / 15 GB Problem

Hi,I transferred to the 4G plan for $40 and 15 gb. My phone still says I'm on 3G.Does anyone know how to get the phone to sync with the new 4G speed?On the customer service portal it confirms I'm on the correct plan and I'm in an area that it isn't ...

Resolved! Data

Hello,i have 10gb to use in case I used my 2.5gb i have in my plan every month. I don’t know why today after i used my 2.5gb for this month why the data stopped working and not automatically start using from my extra 10gb.please I don’t need answer w...

Resolved! Login

Someone mind telling me why almost every time I login there is an annoying message that says EXPIRED PAGE not allowing me to log in after trying several times finally it works !!!!! Why ??? I tried refreshing nothing !!!

Resolved! Email

I look I don't remember the email I use

I need a PUK code to unlock my SIM

Can you contact me about providing PUK code to unlock my sim?

Community

Forum Posts