Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How to I actually activate this when its sending a code to my new number that isnt even active yet.... im extremely frustrated
I am trying to put money on my account to reactivate service (it has not been 90 days) I login and it wants a security code sent to email or text. I type the code in exactly as it shows we every time and it says invalid code. At first it wasn't even...
I don't see any way on PM website to pay with my RBC bank/debit card (it is not a Visa card, it is not a master card, it's just a bank card).
signed up with esim my phone don't have it so got a sim card and i cant switch no option on app tells me to get refund
Hi. Something is weird. I keep getting this record "ATUT1 Your call cannot be completed" error when I dial1 310-278-4232however. I used TextNow and a friends phone, and went through fine. I can also call other los angeles numbesr no problem. Can s...
Signed up with PM on my s21, now i have a s23, how can i get the esim working on the new phone?
After multiple attempts using QR code - my iPhone 12 Max Pro is now in SOS mode, as I have no carrier. I answered yes to current carriers ‘alert’ to transfer number, and now have no access. Using QR code - continue to receive “unable to activate, con...
Who can I contact about overcharge
i bought a new I phone. I tried to mobe my esim to the new phone several times but it is not allowed from public mobilewhat should I do ?
When web site asks to enter 6 digit code sent to my phone number. I do not receive the code on my messages app.
I purchased my phone number from Numbershack and I have a port certificate. I can't provide an sms code confirmation since I don't have the phone number yet.. How can I contact anyone for help if my account doesn't allow me to sign in until the numbe...
I’ve been trying for almost two days and it just keeps telling me my services are disconnected
it won't let me change the address, I forgot to write the unit number so I haven't received the SIM card to activate my subscription. please contact me
My wife tried changing her email and password and now can't get into her account at all. Plus, she is being billed for 2 different amounts each month.
I am currently paying for 4 lines on my credit card. 3 lines are 2GB and 1 line is 5GB. I see you are offering unlimited for $45 - I pay $42.54 for 5GB. Is there some discount or extra GB that can be added to these lines?
I requested a change from the $39 plan to the $45 promotional plan, to start at end of my current billing cycle, instead of immediately. It looks like the $45 plan is removed, and the change request doesn't appear in my account anymore. Will my chan...
Hi,Yesterday I helped my uncle switched from Rogers to Public Mobile. I put the physical sim card and activated his account yesterday. Today, he says he isn't able to receive calls or texts. He called Rogers 30 mins ago to cancel his account. Should ...
I just moved to PM from Fido. With Fido I was on a $35 LTE Plan with 20gb. With PM I'm on the $50 40gb USA/Can option. My data speeds/service with Fido were excellent, never an issue. I switched because of the USA roaming which is very beneficial for...
I just ordered 300 international minutes thinking I could call Switzerland. But it looks like Switzerland is not included in the international minutes. Please cancel the 300 minutes and provide a refund.ThanksTony
I just purchased a 3 GB data add-on. I didn't realize it expires in 30 days. I am leaving Canada soon and I cannot use this data in 30 days. Can I cancel the purchase?Thanks for your help
I tried to port my number from Fizz to Public Mobile. It failed. How do I reinitiate a new port process?
that's lost. I tried creating a ticket and it wont let me login - I'm currently logged in to another user, since I cant create a ticket without being able to login. This whole process is incomplete. If someone loses their phone - they cant login as i...
I have been attempting to get into my account, changing the password several times only for it to tell me to wait 1-3 hours each time any way to avoid this in the future?
My auto payment did not go through and I have since paid but now my bill is 62.5 and it should be 39.55. Has my promotion disappeared? Can this be corrected?
I signed up for my plan a month ago and since I signed up no one has been receiving my texts. I've been troubleshooting with an agent but anything I tried didn't work. I finally decided to get a new sim card to see of it was a faulty sim but it's sti...
I never know when my plan starts each month u til it's too late. Why don't a get a notification to let me know that I'm stating a new cycle. Not only did my 30GB of data not roll over but (now I switched to a smaller amount of data) I got a noti e sa...
Hi there,I am a brand spanking new customer with Public. Within my first few hours, I realized long distance calling didn't work. It kept telling me that I ran out of time. Doesn't this come with the pay as you go type of thing for long distance call...
Hi, yesterday my sister subscribed an account,and her new phone number is active by someone, now she can't log in to her account, because needs the code send to phone number not working with her phone.can public mobile care the customer pay the fee,a...
Hey All,I was thinking to add funds to my account and pay for my plan a few months in advance, but I was wondering if this would affect the autopay benefit of -2 dollars a month. I tried searching this up first, but I wasn't able to find a conclusive...
I tried to submit a ticket in order to have my Koodo Prepaid phone number transferred to PM. However, I get a message that says "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". Does anyone kno...
