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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't access my account overview page

Is there a network update or something going on right now? it is 12:12 am Tuesday May 10, 2022.I was trying to check my account overview page but just get a blank screen with "internal server error" in tiny letters in top left of the screen.

Unable to receive phone calls

I just paid my plan, changed my SIM card after I received the confirmation that my old cellular company could transfer my number to Public Mobile. Now, I can make phone calls, text, use my data, but when someone else calls me, it says that my phone n...

No service

I just activated SIM, paid for plan, my google pixel 6 phone showing public mobile however no service no network, tried everything, not working

SIM Card Order

Hi,I placed an order last Sunday for a SIM card (Order 291406) and have yet to receive the SIM or a tracking update. I’m wondering if there’s a way to find out what happened to my order or to get a status update?Thanks

Voicemail

I have tried re-starting my phone and then trying voicemail. I have tried to re-set my password. Still says there is an error. I just can't seem to enter at all into my voicemail. Kinda frustrated

Resolved! Re: Cannot receive verification codes

I am new to Public Mobile and am having the same problem. But my area code is 289, which has been around for quite sometime. I also have problem sending text to another 289 phone (Freedom Mobile). It takes forever to get delivered, sometimes 30 mi...

Internet speed very slow

I switch both my wife and I to public mobile recently and we're both having some speed issues. Mine do now seem resolved by removing the LTE connection where I went from 1Mbps to 9.56Mbps average which should be fine for me (though the speed fluctuat...

I need help cancelling an account that I’m paying for for someone else.

I was helping a friend out during a rough time pay for his mobile. He’s gone rogue and I can’t get access to his account but I need to cancel the plan.

Data?

Hey, I’m in Canada, and wondering if my data will work when I travel to Asia etc?

Account Expired and New Card

Hello, Received a new credit card and my account was deactivated. But I am wondering my sim card is still active? I don't know how to deal with this. Hoping someone could advise.

new card

how can i get talking to a real person about my account

Get Support:: Contact Customer Support

Contact Customer Support The official method Public Mobile prefers customer support is thru the Chat bot SIMon Click here The alternative method is thru private messaging while initial contact of this method is actively discouraged you may access i...

Resolved! Porting a phone and number from a recent inactive Telus Account

A friend wants to create an account with PM with a phone that was on Telus. He let his contract expire so he is no longer a Telus customer and owns the phone. He received a SIM from PM and is ready to go!QUESTION- Can he create a PM Account and still...

Resolved! Receiving SMS when abroad

Can I receive SMS when I am in Europe?My bank, CRA and others sends verification codes by SMS. Will I receive them when I am in Europe?

Resolved! Phone details for Public Mobile's phones

Hey, When going through all of the phone options being sold by Public Mobile, I notice that the "Phone Details" button for every one of the phones doesn't work. Click on it and nothing happens. So I can't see any of the phone specs.Is this a me probl...

How can I resubmit a Port request?

I recently ported a number from freedom mobile to public mobile. And I didnt Received any message on my old sim. How can I resend the port request?p.s my freedom sim is working.

Rewards

Do only customers that signed up before Jan. 25/22 get $2.00 off their bill every 30 days and how long does it take to get the $1.00 off when someone uses my Public Mobile Code to sign up?

Resolved! Poor reception for months now

Hi, For several months now whenever I receive calls the other person says my audio is very choppy. At first I thought it was my phone and rebooted it, added/removed SIM and also double checked APN settings and they seem to be ok. Now my other family ...

Resolved! Addons being added to my account without permission?

My bill has been the same for years now, and for some reason this month I was charged $1.50 for text addons and another $1.50 for minutes. I don't know why, according to my account 0 texts & calls have been sent/made (it's an emergency phone for my e...

Over charged and seeking refund.

I tried to port my old number over and activate a sim with a monthly plan of 50$. The activation wouldn't work and now I see I've been charged twice for the services/ plan I can't and haven't used. How do I get a refund??

I am not Sue52 I am xxxxxxxxxxxxxx

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Resolved! “No service”

Hi! I activated my Public Mobile SIM card, ported my number from Telus and bought my plan yesterday. I have wifi connection but “no service” for calling or texting. I’ve spoken with Telus to make sure there is no issue at their end and they sugges...

how do I cancel my account?

I made a big mistake recommending Public to my wife. Got Sim through London Drugs in Duncan. Sim did not work from the start. We begged them to give us a different Sim, but no we will fool around with this one until the cows come home. three visits t...

I can not receive or text from Mexico

Please help I can not receive or receive texts from Mexico

Cannot Use My Long Distance "Calling Card" on my phone.

When I try to make an out of prov. call, my plan only has prov. wide calling area, I hear the recorded message "We're sorry you cannot make the call because you've used all available minutes.....:". I believe the problem arose when I needed some out ...

Resolved! Transfer Old Number from Deactivated Account?

So, like 5+ years ago, I had a PM account. Stopped paying, let it deactivate. 1 month ago, got a new PM SIM, but used the same email address that was associated with the previously deactivated account - was not aware that I would not be able to acces...

How do I retrieve my old number?

Payment

I made a payment on my account. Why has it not been reinstated

Resolved! Extra Payment

Yesterday, Sunday, May 8/22 I made a $ 28 dollar payment off my VISA for payment of future extras I want to purchase in a few days. Public Mobile has only credited me 25 dollars. Why did I not get the full 28 dollar credit.

sim card

have not received yet 3 we

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