01-29-2024 02:11 AM
I cannot sign in keeps giving me a code goes to the right number and then just take me to a black screen says forbbin AI or if I'm in the app just take me right back to login over and over and over again.
01-29-2024 07:28 AM - edited 01-29-2024 07:29 AM
@Sarah26 So you are getting the code and entering it then can't go anywhere? Have you tried clearing cookies etc. in the browser and using incognito mode? Another option with the app might be to uninstall and then re-install it. Try that and see if it works, if it doesn't you can contact customer service via this link. An agent will reply at the envelope icon top right or tap your avatar for Messages if you don't see an envelope.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
01-29-2024 04:26 AM
You can have the 2FA code sent to your email address. Click on Resend Code/Didn't Receive Code. Some have indicated that you might have to try a couple of times.