I am trying to make a call to a US number when I live in Canada, I tried to call and it does not go through and I get a voice message saying I have run out of minutes. I went to the public mobile app and purchased a US talk and text add on, but when I try to make the call it still says I have run out of minutes. When I go to my public mobile account it shows the add on is purchased, and the money has been taken out of my bank account, why am I unable to make the call still? Have tried to issue a ticket already and that will not go through either, please help me!
